Customer Service Sales

Sherisse L Marks

**** * ***** ******, *** ** • Gardena, Ca 90248 • 323-***-**** • *****************@*****.***

Objective

With almost 9 years experience in retail, I am seeking a position where I can showcase my professional

and life skills with the intention of securing a career where I am given the opportunity to tackle

challenges and advance, while continuously building on my library of knowledge and skills.

Work Experience

08/2003 - Target, Redondo Beach/Mobile,AL/Manhattan Beach, Ca/Al

08/2011 Presentation Planogram/Logistics (Back room and Sales floor Stocker)/Sales floor Assistant/Cashier

8/2008-8/2011 (Planogram) Redondo Beach,Ca:

Reset store aisles according to the new blueprint given which includes:

*Clearing off the assigned aisle by removing all current stocked merchandise

*Removing all displays and breaking down any unreuseable fixtures

*Reset the aisle assigned according to the breakdown of the planogram's blueprint (measure shelves,

apply backer paper, place peg hooks in correct locations)

*Clean shelves and keep work area tidy to prevent any safety hazards

*Replace all old fixtures and displays with new fixtures and possibly new products or a mixture of old

and new products

*Pulling new product from the backroom and backstocking the overstock

*Work as a team to ensure that all projects are completed in a timely manner

*Also worked on the P-fresh team helping the Redondo Beach Target transform into a fully functioning

grocery store

*Travel to different Target Stores in the district to assist with their resets

2005-8/2008 (Logistics Backroom/Stocker) Mobile,Al:

*Unload merchant truck

*Work effectively and quickly as a team moving to different areas of the store pushing product to the

piece to drive sales

*Backstock all overstocked merchandise that comes from the salesfloor by scanning it into the proper

catorgorized section of the stockroom

*Sometimes the use of pallet jacks, waves and fork lifts are nessasary

2003-2005 (Cashier/Salesfloor) Manhattan Beach,Ca

*Greet and assist guests with their checkout needs with a fast, fun and friendly attitude

*Maintain an organized workspace to create a comfortable enviornment for guests and to drive sales

*Promote the Target RED card

07/2001 - Los Angeles Superior Court-Felony and Misdemeanor - Call Center, Los Angeles, Ca

10/2002 Deputy Municipal Court Clerk

* Performed criminal history investigations

* Reviewed Probable Cause Determinations and prepared legal documents for several judicial officers

* Processed telephone and written requests in a timely manner

* Answered inbound customer service lines for criminal record information in a call center environment

Education

2008 - 2009 SouthWest Community College, Los Angeles, Ca

Communications

1998 - 2001 Susan Miller Dorsey High (Law Magnet Program), Los Angeles, Ca

Diploma

*Government and Debate

*Computer Technology

*Conflict Mediation

*Mock Trial Activites

*Leadership Activties

Skills

*Team-Player with excellent communication skills

*Fast Learner that can adapt to change very quickly

*Excellent leadership skills, with the ability to take necessary actions in tasks when required

*Flexible, reliable and dependable hard-worker

*Motivated self-starter with a strong desire to learn

*Always maintain a professional appearance, attitude and demeanor

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