Customer Service Development

SARAH O. FERGUSON

**************@*****.*** 252-***-**** 2495 Barker Road

Oxford, NC 27565

EDUCATION FOREIGN STUDY

Furman University 2010 India Fall 2009

Greenville, SC China May 2009

Religion, B.A. Poverty Studies, Concentration Mexico

Summer 2008

PROFESSIONAL PROFILE

ACCOMPLISHMENTS

Worked with Vail Resorts following graduation; Gained invaluable customer

service experience; Demonstrated successful leadership skills; Created a

positive work environment for employees and guests

Learned to worked independently and self-motivate while focusing on

promoting the success of the organization; Assisted with the daily

operations of a non-profit

Foreign study participant during college; Engaged different cultures

fostering a global awareness

Tutored a diverse group of students; Interacted with youth in and out of

the classroom

STRENGTHS

Dependable, enthusiastic, adaptable; Excellent communication and dialogue

skills; Strong leadership and professionalism; Desire to explore and engage

new experiences

EMPLOYMENT OPPORTUNITIES

Equipment Specialist, Rental Associate November 2010-April 2011 Andy

Steele, Vail Resorts, Keystone, CO

Effectively communicated with customers, solved problems with a

professional attitude, Successfully contributed to Vail Resorts' motto of

creating an experience of a lifetime; Mastered the technical aspect of the

company's equipment

Front Desk Receptionist May 2010- September 2010 Ben Doyle, Vail Resorts,

Grand Teton National Park, Wyoming

Facilitated the lodging of guests visiting Grand Teton National Park;

Enhanced computer skills and customer service abilities; Displayed strong

professionalism and unwavering enthusiasm

Team Leader May 2010- September 2010 A Christian Ministry in the National

Parks, Grand Teton National Park, Wyoming

Effectively collaborated with a team to provide Sunday programs; Improved

communication between fellow volunteers; Contributed to the successful

development of this program

VOLUNTEER OPPORTUNITIES, INTERNSHIPS

United Ministries Intern Summer 2009 United Ministries, Beth Templeton,

Greenville, SC

Productively scheduled daily tasks, Interviewed program participants

resulting in a more comprehensive view of United Ministries' effectiveness,

Gained knowledge of a non-profit's structure, operations and mission

Cuernavaca Center Intern Summer 2008 Cuernavaca Center for Intercultural

Dialogue on Development, Kathy Long, Cuernavaca, Mexico

Explored the relationship/history between Mexico and the United States

through interviews, site visits, and personal narratives; Researched

statistics, demographic indicators, and economic/cultural/societal factors

surrounding the Millennium Development Goals

Middle School Tutor Spring 2010 Berea Middle School, Greenville, SC

Used various teaching techniques depending on the student's learning style;

Motivated and encouraged students

Afterschool Volunteer Fall 2006- Spring 2009 St. Francis Afterschool

Program, Arlington Methodist Church, Greenville, SC

Eased the transition for recent Hispanic immigrants; Organized kids into a

variety of stimulating and productive activities

Camp Seafarer Counselor Summer 2007 Camp Seafarer, Arapahoe, NC

Mentored campers throughout the summer; Taught sports skills on the

Athletic Staff; Directed cabin festivities

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