Customer Service Human Resources

F ul lmoon (Mooney) Westerlund

***** **** *** **, ******* Way, WA 98023 * Cell 206-***-**** * Email: *********@*****.***

QUALIFICATIONS: Human Resources and Office Administration

*Payroll Management *Strong Interpersonal Skills

*Effective Written & Verbal Communication *Proficient Computer Literacy

*Fingerprinting & Pre employment Drug testing *Customer Service & Documentation

*Scheduling & Time Management *I 9 E Verify Auditing

PROFESSIONAL EXPERIENCE:

Regence BlueShield,

Tacoma, WA.

Human Resources Administrator, (May 2008 July 2010)

Entrusted with the most complex customer service issues as a result of exceptional ability

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to promptly resolve concerns & satisfy customers.

Process new hires on a monthly basis that include assigning employee numbers,

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scheduling pre employment physicals, background and reference checks, verification of

education and credentials/licensures.

Scanning and indexing employee files. Generated monthly queries for management

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review; administer HR tracking system for new hires and terminations.

Schedules and coordinates interviews and travel for internal and external candidates.

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Coordinated and participate in job fairs and maintain calendar for upcoming events.

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Handled all general HR office duties, such as ordering supplies, office machinery,

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messenger requests, setting up meetings, mail distribution, and filing.

Sound Mortgage, INC. (formerly A+Mortgage) Tukwila, WA.

Human Resources Coordinator/Loan Originator, (August 2006 May 2008)

Manages all benefit plans, policies & procedures.

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Conducts new hire orientation, development, and training courses.

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Checks applicant references, making job offers, and initiating new hire documents

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needed.

Payroll Management.

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Advanced computer and technical skills in MS Office Suite (Excel, PowerPoint, Outlook,

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Word, Access) and other applications & systems.

Responded to employee relations issues.

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Alaska Airlines, Seattle,WA.

Customer Service Agent, (April 2006 November 2006)

Ability to work efficiently even in poignant customer situations and complicated

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transactional practices.

Generated flight reservations using airlines computer system and issued airline tickets

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and boarding passes.

Ticketing & answering phone inquiries on customer travel needs.

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Assisted airline team regarding safe and consistent operation.

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Perform computer projects and paperwork on all flights.

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Managed to make various informational announcements (PA).

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Ful lmoon (Mooney) Westerlund

33021 22nd Ave SW, Federal Way, WA 98023 * Cell 206-***-**** * Email: *********@*****.***

PROFESSIONAL EXPERIENCE:

Christian Faith Center, Federal Way,WA.

Program Director, (August 2000 October 2003)

Lead the staff team to plan, develop and deliver daily activities that support and promote

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the health and development of the children 0 – 4 years of age.

Responsible for (25 30) Staff Teachers, Asst. Teachers & Administrative Staff.

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Coordinate Staff Training & strategic planning aligned with monthly goals.

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Enforcing Policy & Procedures with state and federal licensing standards.

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Conducted the staff and new parent orientation to service, answering questions and

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building rapport.

Write program reports, collect statistics and keep other program related documentations

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in place.

Pioneer Human Services, Seattle,WA.

Human Resources Employment Services Representative, (April 1997 July 2000)

Conduct regular follow up with managers to determine the effectiveness of recruiting

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plans and implementation.

Post openings in newspaper advertisements, with professional organizations, and in other

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position appropriate venues.

Reporting/Recording requirements on weekly, monthly and annual basis of Company

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standard objectives.

Responded to customer needs 24 hours a day, 7 days a week, 365 days a year company

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wide.

Handled all employee orientation which included creating new hire packets, background

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checks, reference checks, corporate Videos.

EDUCATION, CERTIFICATIONS & ACHIEVEMENTS

Highline Community College, Seattle, WA, AA Degree (pending) 2002 2003

Seattle Central Community College, Seattle,WA., General Studies 1991 1993

Rainier Beach High School, Seattle, WA, HS Diploma 1985 1989

WA State Licensed Loan Originator, Washington State, January 2007

WA State Life & Disability Insurance Licensed, Washington State, July 2003

Certificate, MS Office PowerPoint, Excel, Word, Publisher & Access Catapult Software Training, Seattle,

WA, 1998

References upon request

Contact this candidate