Customer Service Administrative Assistant

LYNDA NIZ-ALCALA **** Tourbrook Way • Sacramento, CA 95833 • 530-***-**** • **************@*****.***

ADMINISTRATIVE SKILLS & EXPERTISE:

Confidential executive administrative assistant with over 10 years combined experience Computer proficiency in Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint, Publisher Experience with QuickBooks, DaFis and type 45 wpm Proficient office skills, including drafting business/legal correspondence Fluent bi-lingual Spanish communicator Excellent customer service & telephone skills; experienced in problem solving & conflict resolution Motivated self-starter; able to work independently with little supervision or in a team environment Skilled working professionally with persons from various socio-economic & ethnic backgrounds

EDUCATION:

Heald College, Roseville, CA – Paralegal Studies, Associates Degree In Progress DQ University, Davis, CA – Community Development 1996 MTI Business School, Legal Secretary, Sacramento, CA 1989

PROFESSIONAL EXPERIENCE:

Victoria Millan, Realtor, West Sacramento, CA 03/2008 – 09/2010

Transaction Coordinator & Assistant Property Manager Responsible for real estate transaction documents; reviewed purchase & sale agreements; maintained confidential client files; liaison to lenders, agents, escrow companies, pest & home inspectors

Catholic Healthcare West, Sac. Legal Depart., Rancho Cordova, CA 10/2006 – 05/2009

Executive Coordinator Responsible for difficult meeting calendars on-site & off-site; screened phone calls & visitors; interacted with various internal department leaders & on-site & off-site attorneys; scheduled all travel arrangements; processed expense account reimbursements; arranged Annual Legal Department Meeting with over 250 participants

Center for Biophotonics, Science & Technology, NSF, Sacramento, CA 08/2004 – 10/2006

Administrative Assistant III Reviewed & processed invoices for payment through university accounting system, DaFis; maintained Director’s on-site & off-site meeting calendar; screened phone calls & visitors; interacted with various academic & medical department leaders; scheduled travel, maintained internal meeting agenda & minutes

UC Davis – Temporary Employment Services, Davis, CA 02/2004 – 08/2004

Confidential Administrative Assistant II Maintained Assistant Director’s meeting calendar with UCDMC administrators, medical department leaders & community leaders, screened telephone calls & visitors

Gottschalk’s Department Store, Woodland, CA 10/1999 – 02/2005

Seasonal Sales Associate Provided customer service for all guests; opened & closed registers, resolved any customer complaints

Franciscan Vocations Office, Sac. Office, Sacramento, CA 09/1999 – 02/2004

Administrative/Legal Assistant Maintained confidential legal & psychological files; posted receipts & payments to general ledger; issued payments to vendors; reconciled monthly bank statements; prepared bank deposits; prepared quarterly & annual program reports; developed & oversaw administrative vocations program budgets; screened applicants to religious order, scheduled initial interview with Vocations Director; liaison to immigration attorney for clients who had legal immigration status issues

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