Project Manager Management

Arturo Perez, PhD Candidate

**** ******* **. *** *** Palo Alto, CA 94303 Phone: 650-***-****

*************@*****.***

http://www.linkedin.com/in/arturoperez75

IT MANAGER/DIRECTOR

Visionary and goal oriented IT Management executive and strategist with

extensive experience in leading IT services for IT implementations and

service operations for highly renowned healthcare, Educational, Corporate

entities; reorganizing and simplifying business processes to maximize

costumer delivery performance in services; and Executing business process

strategies to expand key customer services.

AREAS OF EXPERTISE

Service Operations Team Development Team Leadership &

Management Collaboration

Turnaround / Business Process Strategic Partnership

Reorganizations Reengineering

Strategic Planning & Financial Operations Project Management

Execution

Green IT Research

PROFESSIONAL EXPERIENCE

June 2010 - February 2011 Dell Systems - Sr. Project/Program Manager and

Management Advisor. Leader providing IT Services to hospitals, healthcare

systems, and management advisory. Oversaw strategic project management

activity, business integrations, and new product line implementations.

Managed service operations that included process improvements, service

contracts, new healthcare product implementations, business unit

performance, turnarounds, and budget reviews. Introduced sophisticated

management practices, best-in-class programs and business processes to

enhance quality, service, and profitability. Standardized contracting

processes to improve and maximize margin performance.

. Healthcare Project Manger for Daughters of Charity Health Systems

in charge of projects implementation and management with

collaboration of the CIO and VP of IT Management. Developed

business strategy and Management plans, execution strategy,

leadership team.

. Philips healthcare XPER IM and Xcelera - Enabled client to work in

collaboration with Philips Healthcare and implemented the Upgrade

software solution for the Cardiovascular and ECHO department.

. ICD 10 - Planning Processes - Initial planning process of ICD-10

Implementation as required improving the quality of health data and

patient care.

. Implemented process improvement plans and coordinated solutions in

collaboration to the institution strategic plan.

. Developed and administered project budgets, reviewed, and analyzed

trends and variations ensuring an adequate forecasts for CIO, PMO

Director and Management Advisors.

. Project Manager for Stanford Hospital and Clinics in charge of

Clinical system projects interfacing with EPIC solutions. Managing

out of control and ongoing projects and gear them back to a stable

manageable level, meeting successful deliverables and achieving

successful project closure. Management advisor working and

collaborating with the CIO and VP of IT Management. Developed

business strategy and Management plans, execution strategy,

leadership team.

. nSpire Health Medical Device and Software Integration - Medical

device and software solution for the pulmonary function test (PFT)

lab sponsored by the Director of the Medical IT Executive Committee

board. Solution automated and digitizes their test results

integrating them with Epic HER solution. Collaborated with the

CMIO, developed the electronic signature process for the PFT Lab.

Added the single sign-on solution in the clinical environment.

Developed the CBT for the PFT Lab staff following the new designed

process meeting the Billing cycle and data workflow requirements to

process a charge.

. Successfully completed and managed the Life Flight Dispatch system

project implementation.

May 2009 - March 2010 The Methodist Hospital DeBakey Heart and Vascular

Center - Sr. IT Project Manager/Clinical Operations Mgmt- Operations leader

providing IT Solutions, Project management, Marketing and departmental

operations advisor. Oversaw strategic project management activity,

business integrations. Continuous medical education symposium development

and new clinical business practice implementations. Managed service

operations that included overseeing process improvements, IT service

solutions, new healthcare product implementations, business unit

performance, turnarounds, and budget reviews. Standardized IT departmental

processes to improve and maximize clinical performance.

. Responsible for the restructuring of the clinical and

administrative processes of Cardiovascular Clinic.

. Implemented the first CV Surgical Fellow Boot Camp symposium with

responsibilities for planning, budgeting, directing, and each

activity pertaining to educational development program.

. Collaborated and advised the CIO, CMIO, CMD, during the selection

of EHR solution for the outpatient service.

. Managed all departmental, executive, technology, business

development and Marketing projects.

. Coordinated International projects for first-in-man-trails of

cardiovascular surgical medical devices.

. Responsible for the education and mentoring of junior project

managers, business analyst, IT analyst and administrative staff.

Feb 2008 - May 2009 - UT MD Anderson Cancer Center - IT Project Manager -

Leader providing IT Solutions, Project management, departmental operations.

IT advisor. Oversaw strategic project management activity, business

integrations. Managed staff to perform complex processes and analysis

supporting the strategic plan per initiatives designated by Medical

Director of Cancer Medicine.

. Facilitated the development of staffing models for implementation

in clinical operations.

. Served as a consultant to clinical departments analyzing and

integrating workflow design, and available resources to provide

streamlined efficiencies.

. Developed recommendations for margin enhancement projects

leveraging administrative and IT solutions.

. Led teams to execute and maintain management processes and

disciplines in the area of Staff schedule, quality management, and

communications management.

Feb 2005 - Feb 2008 - UT MD Anderson Cancer Center - Support Services

Analyst Supv. -Oversaw strategic management activity, business

integrations, Managed staff to perform complex processes and analysis

supporting the strategic plan per initiatives designated by Medical

Director of Cancer Medicine. Conducted technical research and developed

management reports that determine the allowed capacity of a clinical and

laboratory systems.

. Diagnosed risk and implemented optimum solutions that met the HIPAA

requirements.

. Trained technical personnel to support Macintosh solutions in

hospital and institutional services.

. Assisted the Associate Director of Information Services to analyze

the phases of the current budgets. Managed the development

maintenance and direct the tier 1 support process for IT functions

and services for all divisional departments, labs, clinics and

programs.

. Supervised daily operational issues and ongoing projects. Assisted

user department systems support personnel with resolving complex

and non-routine hardware, software, operating system or integration

problems. On a rotating basis, served as an on site support to the

Support Systems Coordinators, and provided on-the-job training in

handling routine requests and coordination duties.

. Acted as a consultant to the client departments in analyzing and

integrating workflow design, technical needs, and available

resources to provide streamlined efficiencies. Provided on site

installations and diagnosis beyond the ability of the Coordinators;

directed client server and root server maintenance; and performed

technical design and purchasing recommendations as needed.

. Evaluated new products and system upgrades; recommend institutional

purchases, standards and implementation plans.

Jul 2003 - Oct 2004 - Pace Consulting - Systems Analyst II

Consultant/Project Manager - Technology Leader and Support Supervisor

responsible for event (outage) management, establishment of service level

agreements, customer satisfaction evaluation, metrics review and analysis,

process improvement and customer base expansion.

. Led the implementation of EMR project, providing in-depth training

for users and analysts involved with the application of Misys CPR

(QuadraMed), IKnowMed, Cerner, Pyxis, and PerSe.

Feb 2002 - Jul 2003 - Science Applications International Corporation -

System Specialist II / Assistant Systems Administrator - Supervisor

responsible for service level agreements, customer satisfaction evaluation,

process improvement and customer base expansion.

. Implemented and supported the performance of the Army EMR system

Composite Health Care System (CHCS.)

Apr 2000 to Feb 2002 - The University of Texas at El Paso - Information

Specialist - Information Specialist function as an advocate and Lead

instructor in charge of the team of trainers in computer automated systems.

Responsible for the design and execution of a system of internal controls

which provided reasonable assurances in effective and efficient operations.

Aug 1996 - Apr 2000 - IT Contractor - Technology Project Manager - Support

Supervisor responsible for event management, establishment of service level

agreements, customer satisfaction evaluation, metrics review and analysis,

process improvement and customer base expansion.

EDUCATION AND CERTIFICATIONS

2011 - Capella University

PhD Candidate, Information Technology and Project Management

2007 - University of Phoenix, Houston, TX

MBA/Healthcare Management

2003 - University of Phoenix, Santa Teresa, NM

BS Information Technology

2011 PMP - Exam Prep

2011 Project Management Tricks of the Trade

2011 Fulcrum Methodology Training

2008 PMP - Processes and Knowledge Areas

2006 Mac OS Support Essential

2005 PMP - Life Cycle and Methodologies

2000 Certified Help Desk Professional

PROFESSIONAL ASSOCIATIONS

. Healthcare Information and Management Systems Society

. Project Management Institute

. PMI Healthcare SIG

. Houston Technology Center

SELECTED TECHNICAL SKILLS:

. Microsoft: Windows, MS Office, MS Project

. Mac OS X

. Healthcare Information Systems: Per-Se Patient1, Sun Micro systems,

CHCS, Misys CPR, TRICARE Online, ClinicStation, DIM PACS, EPIC,

Quadramed

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