Customer Service Sales

SHERYL COFFY

**** **** *** ***** ? Saint Petersburg, Florida 33708

727-***-**** ? *****.******@*****.***

Public Outreach & Allied Health Representative

Dynamic and highly qualified professional with a track record of success in

providing exceptional customer service and compassionate support with

experience volunteering at hospices and nursing homes and working as a

Family Service Counselor for SCI Funeral Services. Able to streamline

workflow, implement process improvements and optimize efficiency and

productivity. Ability to strategize and present vision to project teams in

accordance with business requirements and objectives. Skilled in training

and motivating the staff to improve customer service. Detail-driven with a

great work ethic and a drive to exceed benchmark expectations in every

endeavour; ability to multitask, and recognized as a "go-to" resource that

employees approach to solve complex problems. Highly-respected

motivational leader and communicator recognized for raising team morale;

builds cohesion and project engagement across all levels of staff,

management, vendors, clients, and key decision-makers. Superb

communication, interpersonal, leadership and problem solving skills; excels

in challenging and deadline-driven environments.

Team Leadership / Motivation ? Process Improvement ? Training / Development

? Business Development

Client Relations ? Negotiations ? Presentations ? Event Planning ? Customer

Service ? Public Relations

Inventory Management

PROFESSIONAL EXPERIENCE

SCI Funeral Services, Dunedin, Florida ? February 2009 - March 2011

Funeral and Cemetery Services

Family Service Counselor

Assisted the Funeral Director and worked closely with family members to

alleviate stress during the bereavement process. Planned funeral

services/special memorials, provided grief support and aided with estate

planning. Cultivated new clients by assessing new markets, provided

educational literature, and delivered seminars.

Achievements:

. Drove sales by more than 90% during tenure.

. Selected as the most valuable team member in 2010.

. Was voted most valued team member for 2010 out of twelve team members.

. Increased sales by implementing public relations and business

development campaigns that enhanced the brand image of the organization.

. Networked extensively and assisted with church and community events to

raise public awareness and respect in the community.

Photographer & Image Consultant, St. Petersburg, Florida ? June 2006 - June

2009

Created professional portraits of customers after providing makeovers.

Photographer

Designed sets, applied makeup, setup lighting and selected/printed images.

Achievements:

. Applied the makeup and photographed 12 models for a 2010 community

fashion show.

. Created marketing collateral and actively cultivated and secured new

clients.

. Proactively set up booths at establishments frequented by women and

drove sales by marketing professional portraits and products including

Mary Kay cosmetics and Silpada Jewelry.

. Photographs were published in in the Florida Fisherman magazine in 2005,

and Gulfport Gabber in 2006.

. Won the Florida Agriculture Department's sponsored photo contest, a 1st

prize award, for the "family concept" theme in 1999.

SHERYL COFFY

? Page 2 ?

Baysports Orthopedics, St. Petersburg, Florida ? October 2000 - June 2009

Baysports Orthopedics, (Dr. Jeff Tedder).

Radiological & Orthopedic X-Ray Technologist

Performed x-rays, hung films for consultations, prepared injections, and

placed/removed casts. Ordered supplies, conducted intakes, accurately

documented/updated records, maintained x-ray files and motivated the team.

Achievements:

. Increased patient numbers by more than 300% by providing patients with

exceptional customer service and maintaining a friendly and

compassionate demeanor in the office.

. Promoted and received 3 raises during tenure; proactively assumed

additional duties including conducting intakes, caring for wounds,

removing sutures/stapes and performing chart reviews.

. Managed patient relationships, handled correspondence, decorated the

office and organized special events and celebrations to improve team

morale.

EDUCATION, PUBLICATIONS, & PRESENTATIONS

Associate of Science in Radiography, Major in Allied Health/ Radiography

St. Petersburg College, St. Petersburg, Florida, 1998

Commercial Photography, Major in Commercial Photography

St. Petersburg Vocational Institute, St. Petersburg, Florida, 1987

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