Customer Service Data Entry

JENNIFER NGUYEN

* * * * * E R RY C L A R E D R .

R I C H M O N D, VA 2 3 2 2 8

804-***-**** • JTNGUYEN115@G MAIL.CO M

OBJECTIVE

Obtain an employment with a company that encourages personal growth and advancement and contribute to the success of the company.

EDUCATION

Marketing, B.S., J. Sargeant Reynolds Graduation: May 2013

SKILLS

Computer skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, 60+wpm, 10- key data entry, Applied Management Systems

Interpersonal: Experience working with groups using effective communication, teamwork and collaboration. Strong work ethic, self-motivated,

and results-oriented. Enjoy working with others but can work independently as well.

Languages: Fluent in Vietnamese

ACHIEVEMENTS

Employee of the Month, Top Dollar Awards, Employee of the Quarter, Licensed in Property & Casualty Insurance

EXTACURRICULAR ACTIVITIES

Personal Business and Finances Club

EXPERIENCE

Klinger & Associates, Germantown, MD June 2010- Present

Insurance Customer Service Representative

• Retention of existing accounts and renewals

• Provide excellent customer service and resolving customer issues

• Provide claims and billing assistance

• Process insurance certificates and binders

Montgomery County Eyecare, Montgomery Village, MD.

Front Desk Receptionist October 2008- Present

• Handle insurances and check patient eligibility

• Answer incoming calls and assist patient with questions to provide quality care

• Process payments and post payments

• Balance drawer from daily report and create deposits

Stelor Productions, LLC, Montgomery Village, MD. April 2008- September 2008

Office Assistant/Front Desk support

• Answer incoming calls and direct to appropriate extensions using multi-phone line system

• Use office equipments to perform clerical and administrative duties

• Filing and organizing important documents

• Assist senior executives with special projects with priority deadlines

• Perform independent research and teamwork to meet project deadlines

Dr. Do’s Cosmetic and Family Dentistry, Richmond, VA. January 2008- April 2008

Office receptionist/Front desk support

• Process payments and post payments

• Verify insurances, file claims for patients and resolve all insurance issues

• Schedule patients for visits and reconfirm appointments

• Use dental procedure codes to enter data

• Create bills invoices and maintain medical records and history

Wachovia Corp., Richmond, VA. December 2005- December 2007

Proof Machine Operator; Incentive Encoder

• Perform data entry duties such as encoding, batching, sorting and verifying data

• Key numerical amounts and verify credits and debits are balanced in each transaction

• Work in a fast-paced deadline environment

• Had to be detail-oriented in order to avoid making errors and to recognize errors made by others

• Frequently come in contact with confidential financial data on daily basis

REFERENCES

Available Upon Request

Contact this candidate