Customer Service Manager

E rica M. Horan

** ***** **** * Newtown, Pa ***** * 215-***-**** * Email:

e *********@*****.***

Driven, organized, t rained bookkeeping professional with high level of in tegrity

seeking a part-time Bookkeeping position in Bucks or Hunterdon County.

KEY SK I L LS/QUAL I F ICAT IONS

• Proficient in QuickBooks Pro 2011, earlier versions of QuickBooks, Quicken

• AR/AP, Payroll processing and Tax preparation

• Record keeping, reports, filing, mass mailing, front office management

• Microsoft Word, Excel, PowerPoint

ED UCAT IO N/COURSEWORK

2011 * Completed QuickBooks Pro/Premier 2011 course at Bucks County

Community College

2000 * Temple University, Philadelphia, Pennsylvania

E r ica M. Horan 2

Completed one semester in M.A. H istory Program

1998 * West Chester University, West Chester, Pennsylvania

B.A., Liberal Studies, graduated cum laude

RELEVANT PROFESSIONAL EXPER I E NCE

BOOKKEEPER

K rzywicki & Associates Law Fi rm, New Hope, Pa

January 12, 2003 – September 1, 2005

*Solely responsible for Accounts Receivable / Accounts Payable th rough QuickBooks

and manual methods for debt collection attorney

*Processed weekly payroll for all employees

*Prepared Quarterly and Annual taxes

*Prepared monthly Profit & Loss statements for proprietor

*Reconciled monthly bank statements and assisted owner in projecting monthly

budget

*Prepared and mailed monthly balance sheets for 100+ delinquent accounts

*Correctly categorized all entries into proper accounts in QuickBooks in order to

“clean up” previous bookkeeping mistakes

E r ica M. Horan 2

*Created a concise and methodical Bookkeeping manual for the office before going

on maternity leave

BOOKKEEPER / ASSISTANT OF F ICE MANAGER

Ki tchen Concepts of Washington Crossing, Inc., Washington Crossing, Pa

April 3, 2001 – April 10, 2002

*Responsible for similar Bookkeeping duties as mentioned above including AR/AP

t hrough QuickBooks, payroll, quarterly and annual taxes, projecting profit & loss,

reconciling monthly bank statements and monthly reports

*Created a step-by-step “how to” booklet on tax preparation for office staff

* Handled front office/reception and customer service

*Responsible for inventory, ordering supplies, preparing contracts and record

keeping

*Assisted in mass mailing process and advertising of new products

MA NAGER, MARKET I NG & RESEARC H/PROJECT MANAGE ME N T

MR I Newtown Consulting Group, Newtown, Pa

July 1998 – March 30, 2001

*Started as part of a team responsible for fulfilling contracts through the

recruitment of qualified candidates

Promoted into management after one year of employment.

E r ica M. Horan 2

* In terviewed, hired/terminated, t rained and supervised members of newly created

I n ternet Recruiting Staff

*Created and edited monthly newsletter; wrote and updated all text on company

Website and job boards

*Established and maintained an industry database of clients and contacts through

cold calling and In ternet research; conducted reference checks

OT H ER EXPER I E NCE/ADD I T I ONAL I N FOR MAT ION

2011 P roprietor – ScrapYarn Kni ts

w ww.ScrapYarnKni ts.etsy.com

Identified a market for unique hand-knit blankets; developed a business concept and

marketing strategy to sell created i tems on the In ternet th rough Etsy.com; manage

advertising, customer orders, production, and donation of hand-knit blankets to

chari ty (St. Mary Medical Center, Langhorne, Pa)

2011 Volunteer – Vacation Bible School Director 2011, Ascension Lutheran Church

Organized all aspects of this successful week-long program including recruiting

teachers and leaders, decorating, lesson plans, donations, advertising and

communications

2005 Homemaker – Resigned part-t ime bookkeeping position during third

p regnancy to raise and care for children and home while maintaining family budget

E r ica M. Horan 2

using Quicken

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