Customer Service Administrator

Susan Anton

*** ******* *****, *** #*, Dracut, MA 01826

Ph: 978-***-****

Email: ***************@*****.***

Objective:

To secure a full time position within a well established organization

leading to a lasting relationship. This position would enable me to

utilize my experience of full cycle AP, educational background, common

sense and ability to work well with others for the benefit of the

company. It would also be an opportunity to tackle new challenges, learn

and advance within the company while building my knowledge and skills.

Employment & Education:

Balance Spa, Tewksbury, MA, - Massage Therapist (2010-Current)

Kismet Wellness Center, Andover, MA - Massage Therapist (2010-Current)

Salter School of Massage Therapy - Tewksbury, MA (March 2009 - Dec

2009)

. 900 Hour Massage Therapy Certification

USI New England, Woburn, MA - Accounting Specialist, Insurer Payable

(Nov 2007 - Feb 2009)

. Processed high volume of invoices and statements from carriers for

agency billed client policies using Sagitta software.

. Resolved discrepancies and ensured payments were received in a

timely manner for three divisions.

. Processed and maintained monthly account current schedules and

payments.

. High level of interaction with Account Mangers, Producers and

carriers to ensure policies were booked correctly and adjustments

were made to correct any discrepancies.

. Reviewed accounts with Account Mangers to resolve payment issues

from clients.

. Verified return premiums had been issued by insurance companies

prior to issuing refunds to clients.

. Monitored cash on account, debits on account, completed

adjustments to clear any small balances, transferred payments to

revised invoices, ran month end reports.

. Reviewed bank reports to ensure incoming/outgoing wires or ACH's

were posted.

. Special Projects: Maintained finance agreements, checking for

accuracy, verifying and posting ACH funds when received from

finance company. Also responsible for tracking four large clients

with special circumstances, including their production, open

receivables and available funds, using Microsoft Excel. Training

employees with in department.

. Reason for leaving: Department Layoff

BayState Farm Direct Flowers, Wilmington, MA - A/P Administrator (Feb

2003-Nov 2007)

. Reviewed and matched invoices and receivers to purchase orders,

resolving any discrepancies.

. Coded and entered approximately 250 invoices weekly for payment

using Great Plains 7.0.

. Completed and distributed weekly check runs for five branches.

. Provided high quality customer service to vendors, researched and

resolved discrepancies.

. Month end accruals.

. Reconciled monthly statements.

. Maintained vendor files.

. Reason for Leaving: No future opportunity for growth

Susan Anton

400 Skyline Drive, Apt #1, Dracut, MA 01826

Ph: 978-***-****

Email: ***************@*****.***

Page 2

Lista International Corporation, Holliston, MA

Payroll Administrator (March 2001-April 2002)

. Responsible for timely and accurate processing and distribution of

weekly and bi weekly payroll for 275 employees using Ceridian

software.

. Detailed review of timesheets, data entry and transmission of

payroll files to vendor.

. Reviewed payroll reports for accuracy then distributed paychecks.

. Created employee memos using Microsoft Word as needed.

. Assisting MIS in maintaining and trouble shooting payroll

software.

. Worked with HR to maintain employee master files.

. Distributed commission payments and bonuses.

. Prepared journal entries using Microsoft Excel.

. Filed sales tax returns.

. Petty cash.

. Issued W2's.

. Reason for Leaving: Maternity Leave.

Accounts Payable Clerk (1998-March 2001)

. Responsible for reviewing invoices, matching purchase orders with

packing slips, researching discrepancies, and inputting invoices

for payment using MAS90.

. Processed weekly check runs and manual checks when needed.

. Maintained vendor files, bank reconciliation, updating utility and

department logs using Microsoft Excel.

. Assisting with corporate credit card program, issuing cards and

reviewing statements.

. Responsible for reviewing employee expense reports.

. Assisted with month end and year end audit as well as generating

1099's.

. High level vendor and intercompany relations.

. Reason for Leaving: Advanced to Payroll Administrator within

company.

Northern Essex Community College, Associates Degree in Accounting, 1996

References: Available Upon Request

Contact this candidate