Customer Service Management

Amy Hardee

**** * ******** ****.

Yigo Guam

Home: 671-***-**** Cell: 671-***-****

Objective: To obtain a position in sales, marketing, or accounting in

Guam.

Summary:

* Experienced accounting/customer service representative.

* More than fifteen years experience in customer relations.

* Excellent communication skills with supervising personnel and

customers.

* Proficient in computer skills such as Microsoft word, windows excel

spreadsheet, and internet.

* Extremely people orientated and maintains excellent repertoire with

customers

Education:

* Grace Christian School

Loris, S.C. 29569

(1990-1994)

* Horry Georgetown Technical School

Conway, S.C.

Received South Carolina Certification in Phlebotomy

Experience:

Collins Consulting

Shaw AFB, Sumter, SC 29153

Financial Management Analyst

- Military Pay / Payroll

- Funding

- Collections and Vouchers

- Travel Vouchers

- Document Processing

- Auditing

- Disbursements including cash and check payments

- Excellent Customer Service and/or Call Center experience.

Job duties may include the following:

Financial Management Technician Military payroll document processing to

include payments and collections.

* Travel voucher processing.

* Accounting document processing to include invoices, funding documents and

receiving reports.

* Tracking of funds and researching regulations to ensure legality and

accuracy of use of government funds.

* Reconcile the trial balance, general ledger, income statement, and

balance sheet.

* Prepare monthly, quarterly, and annual financial reports ensuring that

GAAPs are followed.

* Provided customer service to military members by answering pay and travel

reimbursement question.

* General office work to include customer service via personal contact, e-

mail and phone calls.

* Proficient in Microsoft Word, Excel, Power point and Word.

*Attended Citi Group conference in Atlanta, GA 2010

Republic Finance

Sumter, S.C. 29154

Career Title: Customer Service Rep.

August 2007 - November 2008

* Prepare and process new loan contracts

* Receive, manage, balance, and deposit daily customer payments

* Maintain daily customer contact for delinquent accounts

* Update and renew loan contracts on delinquency status accounts

* Prepare new customer credit reports for management

* Perform all other office and administrative duties as assigned

2. Sembach CDC

Sembach AFB, Germany

Career Title: Accounting Maintenance Clerk Grade: GS-05

August 2005 through July 2006

* Maintained all children's files and administered medications to

children as required

* Responsible for daily customer relations: answered telephone and

oversaw reception area

* Accepted/processed all daily payments and deposits

* Prepared AF form 1875 (Credit Report)

* Handled/Processed necessary paperwork to central cashier daily

* Maintained the CDC time/attendance management system:

processed new employees, input weekly schedules, processed employee

payroll; input and maintained shift differential, holiday pay, and all

other schedule slips

* Prepared all 332's for work request (Civil Engineering)

* Collaborated with C.E. regarding any work orders that needed to be

completed

* Prepared and updated Excel spreadsheets for cash handling purposes

* Worked directly under Flight Chief for all in house suspensions

Sembach Combined Club

Sembach AFB, Germany

Ops Assistant/NF II

Tel# DSN 496-6625

May 2000 through July 2005

* Performed office automation duties such as word processing in support

of administrative/clerical work

* Reviewed and processed incoming/outgoing correspondence and reports

* Received telephone calls, greeted visitors, and managed the nature of

the calls or visits, without involving supervisor unnecessarily

* Maintained all employee files, supervisors calendar, coordinated and

scheduled meetings including those involving staff

* Prepared all 332's for work request (Civil Engineering) and contacted

CE with any work orders that needed to be completed

* Maintained and ensured all operating instructions including:

supplements, policy letters, revisions, historical reports, continuity

folders, and staff meeting minutes

* Performed various clerical task such as filing, mailing, opening, and

routing daily incoming mail

* Maintained the club's time and attendance management system, to

include: processing new employees, input weekly schedules, process

employees payroll; making sure that shift differential, holiday pay,

Sunday premium and all over schedule slips are manually inputted into

the system. To include Civilian, Off duty Military and Local National

employees.

* Input catering charge tips into TMX system

* Completed AF form 2548's for all personnel actions and submits to

Human Resource Personnel Office for final processing

* Completed daily summary reports from AF form 1976 on Excel Spread

sheet

* Scheduled all entertainment for Club in IBPS (Internet Based

Purchasing System)

* Billed for monthly entertainment (DD 250)

* Performed receiving in IBPS for monthly billing

* Input Navy, Marines and Creek Defenders totals for monthly breakfast

and dinner, bills and receives money for meals by means of contract

* Ordered items through GSA companies

Financial Experience: May 8, 2000 through April 17 2001

* Counted and verified cash from cashier for daily deposits

* Oversaw slot machine cash harvesting on a weekly basis

* Performed cashier/cash register duties

* Prepared cashiers financial reports

* Maintained responsibility for daily funds

* Trained new employees on cash handling procedures

References:

1. Debbie Tedder

Loan Processor, Republic Finance

Sumter, S.C. 29153

Contact # 803-***-****

2. Cassie Nutter

USAF

Sumter, SC

E-mail *********.******@****.**.***

Contact this candidate