Customer Service Sales

James Edmund McVey

**** ****** ****

(***) ***-

0414

Maineville, OH 45039

*****.*****@****.***

Education:

Nashville Auto Diesel College, Nashville, TN

* Diploma: Auto-Diesel Technology

Computer Skills:

JDIS Legacy Business System, Microsoft Excel, Microsoft Word, Microsoft

PowerPoint, Microsoft Outlook & Adobe Products.

Work Experience:

March 2010 - Present

Cooper's Excavating

Supervisor

Winchester,

OH

* Construct various ODOT, County and Private bridges, culverts, slips &

excavating.

* Interpret ODOT and County blue prints and specs.

* Prepare Estimates, Bid Proposals & Invoices.

* Managed and participated in complete construction from beginning to

end.

* Organized and Supervised Sub Contractors.

* Maintained 30 unit fleet with various construction equipment,

tractors, dump trucks & trailers.

* Operate Backhoe, Excavator and Dozer proficiently.

August 2009 - October 2009

Nortrax-Inc

Sales Coordinator

Columbus,

OH

* Responsible for monitoring, coordinating, and organizing the sales and

inventory of all new equipment, used equipment and attachments in the

branch and being familiar with regional sales programs.

November 2007 - August 2009

Nortrax-Inc

Regional Service Coordinator

Cincinnati, OH

* Monitor labor sales on a monthly basis to assure achievement of

budgeted sales and profit goals.

* Maintain all management reports necessary to audit the performance of

department and individual employees.

* Service truck fleet management, fuel utilization, GPS communication,

build and order new units - selling used units.

* Coordinate efforts to establish and maintain Learning Paths for

service personnel.

Determine training programs required based on an annual

training budget established in

collaboration with the Dept Managers.

August 2006 - November 2007

Nortrax-Inc

Service Manager

Kingsport,

TN

* Responsibilities: Job management (work order processing, end of month

closure), customer service and problem resolution, employee management

(scheduling and payroll). Increase revenue and manage budget for the

service department.

July 2004 - August 2006

Nortrax-Inc

Service Writer

Cincinnati, OH

* Responsibilities: Job management, customer service and problem

resolution, employee management.

October 2002 - July 2004

Nortrax-Inc

Shop & Field Service Technician

Cincinnati, OH

* Responsibilities: Diagnosing for repairs, general repairs, and

preventive maintenance.

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