Sales Customer Service

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Christy Warner 727-***-****

**** *** **** *****

Largo, FL 33770

*************@****.***

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An organized, adaptable, and energetic professional with extensive experience in health care, sales,

pharmacy, business, politics, finance and marketing, and a driving interest with ambition for valued

results-oriented organizational management.

Education

Franklin University, OH.

Bachelors of Science in Management, Major: Healthcare, Present-2012

Franklin University, OH.

Associates in Business Administration, Winter 2010

Honors

President’s List: 2009, 2010, 2011.

Professional Experience

Central Consulting Firm, LLC – Sole Proprietor – 4/2011 to current:

CEO-

• Provide sales consulting services for start-up and early-stage companies operating in healthcare,

wholesale, and distribution.

• Develop business plans, financing, negations, and contract agreements between manufactures and

distributors.

• Create vision and valued business plans for marketing, selling, and reselling of products.

• Develop compensation, human resources, and operational models including budgets and accounting.

Project 1 - LiivMD – State of Florida – 4/19/2011 to current:

State Sales Representative-

• Negotiate strategic relationships with medical practices throughout the State of Florida successfully

leading business to best-to-date revenue gains.

• Guiding start-up company in comprehensive medical technologies to effectively translate and

communication business-model vision to medical practices.

• Development of strategic partners through conferences by exhibiting, sponsoring, and partnering.

Project 2 – Senior Assessment Services Inc.(SASI) & Road to Damascus Ministries – State of Florida –

7/6/2011 to current:

Vice President of Corporate Development-

• Strategic Planning/Business Development Executive.

• Successful experience creating, executing, and sustaining initiatives to drive growth/business

improvement.

• Short & Long Range Business Plan Development & Approvals.

Point of Purchase Advocacy (POPA)– Pinellas County, FL – 1/17/2011 to current:

Congressional District Manager-

• Independent Contractor, responsible for managing, recruiting, and coordinating employees for local

and National Campaigns as assigned.

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• Also responsible for coordinating efforts with local and national businesses nationwide, as well as

creating and subsequently maintaining data base specific to employees, locators, local and national

businesses, demographics and other ancillary and primary information pertaining to coordinated

campaigns and duties included therewith.

• Communicated directly with POPA CEO to develop and implement strategies for agency

accountability, including employee reviews, salaries, merit raises, and employee accountability.

• Responsible for all aspects pertaining to coordinating National Campaigns for small businesses and

maintaining administrative duties, as well as employee recruitment, orientation, training, education,

and supervision. Including, appropriate documentation of activities according to professional

standards and procedures, while identifying methods of improving employee output and satisfaction,

as well as program compliance with mandatory legal and ethical guidelines, and other compliance

items as required.

• Held accountable for daily reporting, collateral, and travel expenses for employees within districts.

Bodhi’s Boutique – Largo, FL – 11/10 to current: CEO –

• Own and manage a small business online, which provides a variety of merchandise; including,

antiques, vintage clothing, designer clothing, and accessories.

• Handle all aspects of business operations, including customer service, sales, purchasing, and

accounting. Recently entered into the International market and succeeding.

• Consulting and designing stores for individuals without required tools.

EmCare, Inc. – Clearwater, FL – 6/08 to 9/10: Physician Coordinator –

• Set up and supervise schedules for 16 emergency departments with physicians and mid level

providers, preparing payroll, resolving problems, and recruiting.

• Recruiting emergency room providers, both physician and mid-level, with the intention of getting

contracted guarantees for the company.

• Responsible for arranging, managing, and analyzing budgets monthly within these 16 facilities to

ensure increased compensation remains under control.

• Maintain confidential information coordinated between corporate payroll and human resources.

• Provide executive-level administrative support to Regional Client Administrators on a weekly and

monthly basis; including, problem resolution and acts as intermediary for executive and emergency

room staff.

• Manage relationships between Medical Directors, and emergency department staff including

physicians and mid-levels.

• Educate clinicians on company and hospital protocols and guidelines, including HMA and HCA

regulations using EMR and T-Systems.

• *Completed a 17-page, Organizational Behavior Analysis, thesis of the Emergency Medical Services

Corporation (EMSC) and its business segments of EmCare and American Medical Response

(AMR).

• *Entered the CEO for Day Contest to offer means to develop a more evolved company culture, and

ensure higher productivity while increasing revenue.

Kroger Pharmacy Division – Durango, CO – 3/03 to 6/08: District Roll-Out Coordinator (Corporate

Trainer) –

• Responsible for developing long-term goal actions, supervised efficiencies, and supervised daily

activities for all City Market/Kroger pharmacies in Colorado.

• Assigned tasks to pharmacists and staff for standardizing the learning and development procedures

of the company, as well as delivered effective training content according to requirements.

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• Implemented customer relationships management, project execution, personnel management, and

computer management and training.

• Organized and maintained retail pharmacy systematic problems.

• National Certified Pharmacy Technician with knowledge and strategic dispensing of pharmaceutical

medications, and insurance companies’ claims.

• Critical thinking for drug interaction, abusers, counseling, and insurance adjustments.

• Liaised with other departments and teams to ensure smooth operations.

• Management of inventory and supplies.

Morton Plant Hospital – Clearwater, FL – 7/2000 to 3/2003: Certified Nursing Assistant Ortho/Neuro

Floor–

• Provides assistance in activities of daily living and completes necessary tasks to promote patient

health, including assisting patients with basic hygiene needs, maintaining an optimum level of

mobility and assisting patients with nutritional intake, as needed.

• Collects patient specimens and data, including vital signs, input/output and other delegated

measurements in accordance with unit/facility policy and standards of care. Documents objective

data and routine aspects of patient care. Assists in the transportation of patient specimens.

• Recognizes and reports abnormalities and/or changes in the patient's health status and responses to

treatment to a licensed professional. Promotes continuity of care by accurately and completely

communicating to other caregivers the status of patients for which care is provided.

• Performs procedures and uses equipment as delegated by a licensed professional, consistent with

demonstrated competencies and state scope of practice; procedures may include blood draws, Foley

catheter insertion/removal and EKGs. Provides necessary supplies, support, and assistance to

medical staff and patients for unit specific procedures, under the direct supervision of a licensed

professional.

• Maintains a clean, orderly, and well-stocked environment.

• May provide general support to the department, including greeting and assisting patients, visitors,

physicians, and ancillary personnel.

Combined Insurance Company – Atlanta, GA - 2/1998 to 7/2000: Insurance Sales Agent –

• 214 & 215 License Holder

• Winner of 2000 "World Wide Impact Award" for top sales.

• Analyzed market and identified opportunities. Qualified leads, assessed needs and recommended

solutions, negotiated and implemented pricing.

• Maintained detailed database of prospects and customers, documented sales calls to facilitate follow-

ups.

• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest

additions or changes, or to change beneficiaries.

• Calculate premiums and establish payment method.

• Customize insurance programs to suit individual customers, often covering a variety of risks.

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• Sell various types of insurance policies to businesses and individuals on behalf of insurance

including Medicare supplemental and employer supplemental policies.

• Interview prospective clients to obtain data about their financial resources and needs, the physical

condition of the person or property to be insured, and to discuss any existing coverage.

• Seek out new clients and develop clientele by networking to find new customers and generate lists of

prospective clients.

• Explain features, advantages, and disadvantages of various policies to promote sale of insurance

plans.

• Contact underwriter and submit forms to obtain binder coverage.

• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the

completion of appropriate forms.

• Confer with clients to obtain and provide information when claims are made on a policy.

Accreditations

Certified Pharmacy Technician, Current

Certified Leadership and Delegation training from the Center for Professional Training and Development

214 & 215 License Holder, Expired 2003

Computer Proficiencies

Proficient in Microsoft Office, including Word, Power Point, Outlook, Excel, Access.

Adobe Creative Suite, Photoshop, Adobe Professional.

Additional software: Acrobat, Citrix, Information Systems Security, QuickBooks, Oracle.

Organizations

American Cancer Society Relay for Life

American Management Association "Official"

American Pharmacy Association

Association of University Programs in Health Administration

EDPMA: Emergency Department Practice Management Association

Future Woman Leaders

Healthcare Information and Management Systems Society

Society for Healthcare Strategy Market Development (SHSMD)

Young Professionals of South Florida

Young Professional of Tampa Bay, FL

Contact this candidate