Customer Service Sales
Resume:
Janice Ambrose
Chesapeake, VA 23323
Cell: 757-***-****
Email:
**************@*****.***
Professional Summary
As a Senior Personal Banker, Officer and AVP, I have worked for Bank of
America for a little over 14 years. I have a degree in Business
Management, Banking and Finance. Altogether, there are more than 30 yrs
experience in the Banking, Finance and Investment Industry. My job entails
being a financial liason for my customers by establishing, developing,
retaining and deepening long-term relationships while providing world class
customer service. For 13 of my 14 years with Bank of America, much of the
concentration on deepening relationships included assistance with
prequalifying and pre approving for conventional mortgage purchases and
refinancing. I developed expertise and loved the whole process, knew
necessary credit qualifications, debt to income, loan to value ratios, and
actually closed the mortgages. Even though conventional mortgages were the
preferred mortgages for an extended period of time, it was my job to also
have knowledge of FHA, VA and VHDA, as well as Neighborhood Advantage and
other specialized mortgages, including Reverse Mortgages. Most often, I
was closing in excess of $3,000,000 per quarter, along with performing
other banking business for the customer. Expertise lie in Consumer, Small
Business, Commercial, Construction, and International Lending as well .
Extensive knowledge of credit criteria/qualifications, analysis, fair
lending, adhering to regulatory, audit, compliance, policy and procedures
guidelines. Previous experience also includes investment strategies as an
Investment Representative. The finance world is my specialty and I
absolutely love to skillfully manage, review, monitor, educate,
communicate, advocate and rally for teamwork to promote quality sales
referrals, while maintaining operational excellence.
Areas of Expertise
Top - rated Senior Personal Banker, now referring the Mortgage Business to
Centralized Sales/MLO
Expertise in answering questions and pre qualifying the customer for a
mortgage or refinance prior to referring
Provide a friendly, welcoming environment that focuses on the customer, and
ensures satisfaction and loyalty
Implement sales strategies and tactics to consistently meet and exceed
business objectives and assigned goals
Serve my customers with operational excellence and accuracy, including but
not limited to account opening, maintenance and problem resolution
Demonstrate Bank of America core values, using GUEST standards at all times
Flexibility and reliable attendance to meet work required on weekends or
extended hours
Acquire, Build and Retain relationships with consumer, small business and
commercial customers
Meets and exceeds sales and customer service goals with the utmost of
accuracy and highest ethical standards
Know the business - including but not limited to products, policies,
procedures, and compliance guidelines
Experienced work in sales environment with defined sales goals and
accountabilities
Work Experience
Senior Personal Banker, Officer, Assistant Vice President, 02/1997 -
04/2011
Bank of America - Virginia Beach, VA
Education
1988 Tidewater Community College - Virginia Beach, VA, United States
Business Mgmt - Banking and Finance Business Management
1975 Asheville Buncombe Community College - Asheville, NC, United States
Nursing Nursing
1973 University of North Carolina Asheville - Asheville, NC, United States
Education
Professional Affiliations
London Bridge Baptist Church
Janet King, Financial Director
Fleet and Family Support Services NAS Oceana
Sandy Meadow, Finance Director
Keywords
Financial Management Certificate, BS Finance, financial analysis,
budgeting, account management, sales experience, conventional mortgage
expertise, client relations, cold calling, computer literate and
proficient, customer satisfaction, customer service, expense control, Word,
Excel, PowerPoint
Contact this candidate