Customer Service Sales

WENDY ROBIN LITTLE

Tel: 301-***-**** Cell: 301-***-****

Email: ************@*******.***

Objective

To find a challenging and rewarding position as with a growth oriented firm

that offers diverse job responsibilities and the opportunity for

advancement; and to become a top-performing, focused professional; as well

as to apply my extensive multilayer of administrative management skills

program development, and customer service skills to contribute to the

smooth running of the business. My aim is to develop my knowledge and

skills in my next challenge; as well as become the right arm of my

executive and be a valuable member of any team I join.

Key Skills:

Communication - Dealt with internal and external customers at all levels

via telephone and email, to ensure successful communication via actively

listening and probing questions.

Problem solving - Resolved in-depth queries in a methodical manner

independently and with internal and external business partners to find

appropriate resolutions, efficiencies and high level of quality.

Team Player - Enjoyed sharing knowledge and encouraging development of

others to achieve specific team goals.

Planning and organizing - Refined planning and organizational skills that

balance work, team support and ad-hoc responsibilities in a timely and

professional manner.

Systems knowledge - All Microsoft programs, Share Point, PeopleSoft and

Oracle. Experience in preparing and analyzing reporting data for

management accurately and to timescales.

Career Statement:

. Provided top administrative support to Executive/CEO/President and

Vice Presidents in a timely and courteous manner. Coordinated and

prioritized work flow in and out of the Director's office and follows

up on completion of assigned activities.

. Arranged for and managed material for Executive's meetings with staff

and clients which requires initiative, industriousness and the ability

to work to tight deadlines

. Utilized fast and accurate word processing collation of official

company documents such as annual reports, prospectuses, executive

summaries and contracts to record minutes in shareholder and board of

directors meetings

. Managed accounts receivable/payable and reconcile accounts; prepared

quarterly Business Activity Statements; process monthly payroll;

Managed staff superannuation, workers comp, insurance and legal

. Manage relations with clients, suppliers and contractors; ordered

stock and office supplies

. Coordinated the research and follow through on constituent inquiries

and communications directed to the Directors office. Coordinated the

Director's calendar, schedules meetings and makes travel arrangements

. Recorded the group's time/attendance, new hire, expense, and calendar

activities.

. Organized transportation, video conferencing, technologies, and

materials. Select venues for events.

. Successful track record supporting the efforts of executive -level

staff, including CO's, presidents and senior partners.

. Ability to unify diverse groups of people behind a common goal.

EXPERIENCE

Nisky Mail Boxes- System MS Associate Sales - Administration (part-time)

* . Placed orders to restock merchandise and handled receiving of

products

* . Managed payroll, scheduling, reports, email, inventory, and

maintained clientele book and records

* . Integrated new register functions

* Problem Solving/Cost Saving

o Organized and maintained department records, reducing

inaccuracies and duplicate records.

o Researched current vendors to find cost-effective resources.

* Administrative Support and Financial Record Keeping

o Produced monthly reconciliation reports accurately and on time.

o Coordinated and produced end of the month reports to accurately

* summarized department activities: Produced requested reports using

Excel spreadsheets and charts.

* Reviewed invoices for accuracy.

* Accurately processed forms and documents

* Extensive work with visual standards and merchandising high-ticket

items

* Project Coordinating - Oriented new employees to department,

explaining policies and procedures.

* Coordinated development of new filing system so that staff members

have easy access to current information.

* Created new monthly reporting forms to improve department record

keeping.

* Scheduled team meetings on a bi-weekly basis. Opened new specialty

computer service business in the Caribbean

Boniface Abba, PhD. Oncologist Surgeon, Roy Lester Schneider Hospital

5/2005 -3/2011 EXECUTIVEOFFICE MANAGER/Executive Account Assistant

* Provided discreet Office Manage services for a busy private

physician office. Scheduled appointments and maintained accurate,

up-to-date confidential client files. Coordinating ICU and on call

roster

* Administrative support including organization of her schedule,

booking meetings, catering and travel arrangements; involving a

variety of complex duties and responsibilities that provide

technical and administrative support for the Director's office.

Managed client application process and recorded client details into

database

* Monitored all of the Surgeon's incoming and outgoing

communications, and preparing correspondence

* Assisted with general accounting functions; maintained journals and

handled A/P and A/R. Provided telephone support; investigated and

resolved billing problems for various non - profit organizations.

Trained and supervised computer training part-time staff and

interns

* Oversaw the establishment, maintenance, and retrieval of essential

records, information and files; developed PowerPoint presentations,

excel spreadsheets

* Overhauled outdated filing system; Established/updated

comprehensive database and mailing lists

* Secretarial task contracted with various local Physicians,

attorneys and local non profit associations with organization

manipulating software programs to research and update policy and

premium information; assisting with IRS Tax Audit procedures.

(Self Owned-Owned Business - Home Based) Sirene de Ciel St. Thomas, US

Virgin Islands

Started 9/2000 ended 7/2010

SECRETARIAL/CUSTOMER SERVICE Self Employed Business

. Secretarial task contracted with various local Physicians, attorneys

and local non profit associations with organization manipulating

software programs to research and update policy and premium

information; assisting with IRS Tax Audit procedures.

* Developed business & service solutions for complex business & client

challenges; ability to solve complex problems. Proactively develop and

document risk mitigation strategies for Client services. Drive online

& eMedia tool enablement and adoption. Provide financial management

support relative to contractual commitments and SLAs (Service Level

Agreements). Ensure incident management and problem management process

is communicated for day 2 operation based on contractual requirements.

Establish & maintain client governance communication and CSI roadmap.

Monitor supplier KPIs (Key Performance Indicators) and ensure OLAs

(Operating level agreements) exist based on contractual requirements.

Interface with key functional support teams within Verizon & TPV's as

it relates ongoing customer support

. Coordinated all aspects of product launch including product

development, promotions, sales, pricing, and packaging; Oversaw all

operations including, sales management, advertising, customer

relations; retail sales.

. Assisted in the development of new policies and procedures. Assisted

in the training of new customer service representatives and

associates. Performed market research surveys on customer needs and

requirements.

. Prepared weekly sales reports for the sales team and sales management.

Generated repeat business through successful client follow-up.

. Account payable/receivables using QuickBooks Pro

. Organized and coordinated and attended trade shows throughout the

Caribbean/Miami (NRA, Comdex 2000); Researched Internet data

collection, organization, and analysis; investigative and interviewing

skills; Predictive models, financial impacts, budgeting, and

projections

. Sold and designed web site service/design; managed customer relations

and provided exemplary service to all customers; manipulated software

programs to research and update policy and premium information.

Resolved client problems in a meticulous and organized fashion.

. Contracted with various organizations (Red Cross of the US Virgin

Islands, Heavy Equipment, LTD., Yacht Islands) with organization of

administrative task; assisted with IRS Tax Audit, QuickBooks/Peachtree

accounting program procedures.)

The nature of this business is self owned Secretarial/ Executive Assistant.

HTA Caribbean, St. Thomas, US Virgin Islands (Fulltime Employee)

8/2002 - 5/2005

EXECUTIVE ASSISTANT/OFFICE MANAGER

. Provided administrative support to Vice President and Engineers of the

engineering department as required; coordinated and monitored

technical projects from initiation through delivery

. Served as an office information manager, arranging and scheduling

meetings or appointments, organizing and preserving paper and computer

files, managing projects, handling travel arrangements, performing

research, and distributing information through the use of telephones,

mail, and e-mail.

. Logged, composed and tracked all contracts, contract amendments and

change orders; drafted engineering documents utilizing information in

previously prepared documents.

. Accurately maintained project files, binders and logs - this is a

critical item; screen phone calls for Manager and handle when

appropriate.

First Bank Virgin Islands, St. Thomas, USVI 7/1999 -7/2002

EXECUTIVE ASSISTANT (Executive Assistant to Vice President of Caribbean

Region)

. Performed executive administrative support to Vice President of

Caribbean Region; managed multiple priorities and projects; assisted

general accounting; prepared weekly sales and costing presentations

for use by the Sales and Finance director.

. PowerPoint presentations for down-island expansion and the creation of

spreadsheets. Typing Speed of 55 wpm; Oversaw all conference events,

including weekly session and annual meeting; Responsible for the

organization of travel arrangements for national and international

meetings; prepared confidential reports for senior management for the

bi-weekly conference calls with head office

. Maintained confidential client details in up-to-date filing system;

Created databases on Excel and Word to facilitate the use of reports

Omnipoint Corporation, Bethesda, Maryland

4/1996 - 3/1999

EXECUTIVE ADMINISTRATIVE ASSOCIATE (Corporate) -

Business Development

. Provided executive administrative support for the President and

Director of IS/Business Development department; Researched

Internet/developed available resources for information needed for

business development and strategic planning;

. Helped designed, publish and promote website for the FCC Auction 22;

Responsible for coordinating and facilitating client meetings, both

internally with other departments and externally with clients.

. Utilized expertise to create proposals, develop administration

manuals and plan designs for existing and new businesses; Maintained

Director's schedule; made overseas travel arrangements; scheduled

IS/Business Development meetings; prepared minutes; prepared expense

reports; reconciled Corporate statement; tracked department spending/

billing inquiries; prepared purchase order requisitions; registered

employees for training classes; functioned as liaison between department

Director and other departments.

Young Men's Christian Association (YMCA), Washington, DC

2/1993 - 3/1996

ASSISTANT DIRECTOR COMMUNITY DEVELOPMENT

. Assisted in securing grant funding through non-YMCA sources;

administered program/membership information to constituents, schools

and corporations in the Metropolitan area

. Served as liaison to legislative, district and office staff, as well

as media private sector

. Assisted grants writer by providing necessary documentation to

foundations for funding; managed correspondence flow, composition of

replies and completing/coordination of special projects Branch public

relations liaison to secure corporate membership

. Organize and assist with YMCA Community events, such as Partner with

Youth, Healthy Kids Day, Project Harvest, Youth Sponsorship and

Mentoring programs, Volunteer Recognition Day, United Way events,

served as recording secretary for Committee, Board and Management

meetings; administrative office duties for the Executive Director of

Community Development

MGT Limited, Inc., St. Thomas, USVI/ St. Peters, Barbados, West Indies

1990 - 1993

EXECUTIVE ASSISTANT - Advertising/ Graphic Design

. Position included, but not limited to transcription of grants letters,

memorandums confidential information, conflicts and grievances against

staff, attorneys, sick/vacation leave records, scheduling court

hearings as well as depositions and prepared the board meeting package

. Instrumental in organizing and developing creative concepts for public

service announcements and ad campaigns within the Caribbean; Conducted

promotional campaigns for advertising/public affairs office

. Coordinated all special events and travel arrangements (airline,

hotel, etc.) for office personnel and clients Assisted in the selling

of advertising, advertising material; updated advertising records

. Duties included typing of confidential documents/contracts,

barter/joint venture agreements, advertising/hotel contracts, and

applications; scheduled Committee, Board of Directors, Senior staff,

employee relations meetings; prepared packages, calendar coordination,

travel plans/hotel arrangements; initiated and composed correspondence

and proposals; maintained all account receivables/payables; employee

health benefits

Washington, DC City Council - Member John Ray, Washington, DC

1987 - 1990

EXECUTIVE ASSISTANT/JR. LEGAL ASSISTANT

. Prepared legal documents for submission to courts, created automated

legal forms and letters to improve productivity, typed correspondence,

A/R & A/P, scheduled court appearances, depositions, meetings and

client interviews, filing and file maintenance

. Revised correspondence and legal documents, entered attorney billable

hours; managed litigation files Aided attorneys in filing court papers

for the Litigation Department

. Duties and responsibilities included transcription of letters, legal

correspondence, pleadings as well as coordinate depositions, travel

arrangements. working along with council litigation department

. Worked and the Public Relations Constituent contact in the DC City

Council office of John Ray

. Kept schedule, organized meeting, and political gathering for the DC

Mayoral Election

. Helped assist the John Ray for Mayor campaign office with brochures;

"Meet the Candidate" functions, travel arrangements; political reports

. Organized "Council News" - a news sheet on the weekly happens with the

Legislative/Constituent/Campaign office of John Ray

OTHER ACHEIVEMENTS:

Licensed Cosmetologist: Maryland 1985/ US Virgin Islands February 2008;

Microsoft Certified Professional (MCP) candidate (MCSD on Microsoft .NET);

Event Management Development

COMPUTER EXPERIENCE:

icrosoft Office Professional Suite, Share Point, CorelDraw10, Photoshop,

AUTOCAD/AutoDesk 2005/2004 (civil/land engineering), Windows XP 2005,

Windows ME/ Office 2000, Macromedia, PowerPoint (multimedia presentations),

Excel (financial modeling, budgeting), Word (report generation, business

communications), Adobe Creative Suite and E-communications: Professional,

Lotus Smart Suite Millennium Version, Adaptec EZ CD Creator/CD Writer Plus,

Microsoft Works 4.0, Internet Explorer 4.0/greater, Internet research

specialist via query, Microsoft Front Page, QuickBooks Pro 2010, Quicken,

Peachtree, Turbo Tax, Adobe Acrobat Reader 4.0/greater, Peer to Peer

Networking/printing, Microsoft Net-meeting video/voice conferencing

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