Administrative Assistant Manager

ANDREA R. KEDDELL-HEINTZ

*** ********** ******

Port Charlotte, FL 33954

Telephone: 941-***-****

EDUCATION

Herkimer County Community College (NY) Utica College of

Syracuse University (NY)

Associate in Applied Science (May 1989) Bachelor Degree

(December 1997)

Major: Office Technologies (Executive) Major: Psychology

SPECIAL SKILLS

Proficient/Familiar with:

Microsoft Office-Word, Excel, & PowerPoint Internet Access/Research & Instant

(Some Publisher) Messenger

MS Outlook Scheduling E-Mail & Contact/Task Franklin Covey Task Management

Management Roxio Easy CD Creator

Microsoft Visio Some Access and Quickbooks

Paperport/Visioneer Scanning Software Typing (approx. 55-65+ WPM)

Various Dictation/Transcription, Photocopier, Florida Notary Public, #DD722819, Exp.

and Fax Machines, Printer Models, and 10/2011

Multi-Line Phone Systems

FULL TIME WORK EXPERIENCE

Charlotte County Health Department

18500 Murdock Cir, Port Charlotte FL, 33954 - Tel: 941-***-**** -

Environmental Health Office (1/24/11 - Present)

1100 Loveland Blvd, Port Charlotte FL, 33954 - Tel: 941-***-**** -

Administrative Office (12/05 - 1/21/11)

Position: Administrative Assistant

Responsibilities:

Worked independently, with minimal Coordinated administrative tasks and

supervision. assignments.

Assisted Senior Leadership Team and Human Screened incoming calls for

Resource Dept. Administrator.

Main Point of Contact when something needed Provided caller with desired

to get done. information

Maintained Administrator's calendar. Referred them to appropriate

Kept Administrator informed of scheduled department as needed.

events and deadlines. Worked with upset clients to achieve

Made Travel Arrangements and Reimbursement positive outcomes

Requests. Received, opened, and date stamped

Scheduled meetings, notified attendees, incoming mail.

arranged accommodations. Participated in projects, groups &

Prepared meeting agendas and minutes. planning committees.

Maintained records for licensing and permits Prepared budget reports and charts.

for the department. Supervised 5 Clerical Staff.

Facilitated communications with public, Managed general office procedures

community partners, & government officials.

OMI Medical Imaging, Inc.

2200 N. Commerce Pkwy, #100, Weston, FL 33326 - Tel: 954-***-**** -

Corporate Office (9/98 - 12/05)

Position: Executive Assistant

Responsibilities:

Provided assistance with project management & Scheduled on and off-site meetings.

development. Produced Mailings for the Chief

Set up and maintained in Excel - Daily, Executive Officer/Owner.

Weekly, Monthly, & Yearly statistics on Drafted-Typed Correspondence,

productivity, profitability, & performance. Answered, Screened Telephone calls;

Taking care of miscellaneous items as

Coordinated travel arrangements for top they arise in CEO's absence.

executives including, air, car, and hotel Tracked weekly, monthly, quarterly

arrangements. periodicals & maintained

Supervised Administrative Assistant and subscriptions.

Corporate Receptionist. Assisting in proofing marketing

Set up and maintained filing system for promotional material.

Corporate and Company files.

Faxton Hospital

1676 Sunset Avenue, Utica, NY 13502 - Tel: 315-***-****

Position: Pharmacy Department Secretary (9/97 - 8/98)

Responsibilities:

> Vast computer work with Excel and Word Documents, Access Database, and

electronic mailing and scheduling system.

> Daily posting of drug charges to AS/400 Database.

> Upkeep of monthly/yearly statistics of employee error rates and Calendar

Cards.

> Daily Typing, Filing, Mailing, and Routing of office correspondence

> Answered, Screened, and Routed Telephone calls.

Position: Human Resources Personnel Assistant (4/95 - 9/97)

Responsibilities:

> Performed a wide range of secretarial duties ensuring the efficient

processing of employment function.

> Specific responsibilities include management of computer database, semi-

annual summary reports, quarterly turnover reports, as well as general

tracking of available positions within the hospital.

> Also assisted in providing clerical support to the Vice President of

Human Resources.

Neighborhood Center of Utica

628 Mary Street, Utica, NY 13501

Position: Secretary/Receptionist Mental Health Division Secretarial Unit

(11/94 - 4/95)

Position: Secretary/Receptionist Family Life Development Dept. (11/93 -

11/94)

Position: Secretary/Office Manager Day Care Certification Department (1/93

- 11/93)

Position: Secretary/Office Manager Case Management Department (4/90 -

1/93)

Responsibilities:

Greet Clients and Maintain Attendance Promote Positive Relations with other

Books; Agency Depts;

Transcribe of Evaluations/Progress Notes; Inputting Computer Stats for County

Records;

Coverage of Reception Areas to Inventory/Ordering Supplies and Forms;

Screen/Route Calls; Typing/Editing Correspondence;

Organization/Maintenance of United Way, Incoming/Outgoing Mail;

Client Statistics; Inputting Initial Billing Info. on

Training Staff on Use of Computer; Database for Clinic;

Assist Staff w/ Implementation of Office Maintenance of Open, Closed, and

Procedures; Withdrawn Files.

PART TIME WORK EXPERIENCE

CATHOLIC CHARITIES - 1408 Genesee Street, Utica, NY 13502

Community Residence Program - (3/93 - 1997)

Position: Relief Staff

Responsibilities: Cover Weekends/Overnight Shifts of full-time Staff at

Various Locations; Supervising 4 - 16 Deinstitutionalized Adults;

Assist/Supervise Residents in Taking Medications, Doing Household Chores,

as well as daily living skills.

MOHAWK CENTRAL HIGH SCHOOL - Mohawk, NY 13407

Marching Band - (8/93 - 11/94)

Position: Color Guard Assistant Advisor

Responsibilities: Instruct Approx. 20 High School Girls w/ Marching Band

Routines/Drills

KELLY TEMPORARY SERVICES - 555 French Road, New Hartford, NY 13413 - (1/90

- 4/90)

Positions: Utica National Insurance-Secretary; F.X. Matt Brewing Co.-

Secretary; Metropolitan Insurance-Support Staff

Responsibilities: Typing; Answering Phones; Photocopying; Word Processing;

Handling Mail; Fax Equipment

GREAT AMERICAN FOOD STORE - Herkimer, NY 13350 - (8/87 - 8/89)

Position: Office Manager/Front End Coordinator/Cashier

Responsibilities: Periodically Supervised Entire Cashier Dept; Data Entry

for Computer Reports of Day's Business; Handling Incoming Money for Entire

Store; Keeping Accurate Records of all Transactions; Responsible for

Depositing Money and Closing Store

REFERENCES - Available Upon Request.

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