Customer Service Sales

Margaret Berry

***** ********* ****

St. Louis, MO 63138

314-***-****; Mobile

*********@*****.***

Qualification Summary

Retail management professional experienced in working in a fast paced environment. My

philosophy is committed to superior customer service experience and enhancements operational

profit. Capabilities include but not limited too:

• • •

Customer relations Store Operation Leadership

• • •

Merchandising Coaching and Exceptional

• Mentoring

Inventory Control communication

•

• Staff Development

Cash Office and people skills

•

• Basic P.C. Skills •

Replenishment Adept in problem

•

• Scheduling

Organizational Skills solving

Employment History

Area Manager

Burlington Coat Factory, Hazelwood, MO 1998-2011

• Observes and coach associates in sales floor merchandising techniques and customer

service skills.

• Monitors, controls and improves inventory through stock flow analysis reports

• Reviews and analyzes store sales report to improve and build store sales and profit

margins.

• Plans and delegates assignments based on workload assessment and employees

qualifications, schedules and availabilities.

• Processes new receipts quickly to sales floor within 24 hours to keep displays fresh to

drive sales.

• Creates and utilizes visual displays to facilitate customer interest as well profile the latest

trends and merchandise.

• Increases departmental results and traffic flow using brand exposure through use of

innovative merchandising techniques.

Store Manager

Stuarts plus, Overland, MO 1994-1997

• Conducts customer needs assessment to identify preferences, consistently driving store

profitability.

• Increases the store average sales unit per transaction by suggestive selling and cross

merchandising approaches.

• Sets and maintained high store operational standards.

• Ensures quality control mechanisms for merchandise control (i.e. checking security tags

and customer observation) to reduce shrinkage and property loss.

• Conduct operational activities such as daily meeting and staff training to ensure and

maintain superior customer service.

Footwear Department Manager

Meldisco Inc., St. Louis, MO 1987-1994

Education

Kansas State University, General Studies 1980-1982

Wichita Vocational Training School, Clerical Studies 1983-1984

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