Customer Service Quality Control
Resume:
Kathleen Hope Jimenez
Bakersfield, CA 93304
Cell: 661-***-****
************@*******.***
Objective
A position which offers me the opportunity to utilize my skills and experience.
Highlights & Qualifications
• Supportive team member, committed and responsible and willing to
learn.
• Hard working, ambitious, detail oriented with strong organizational
skills.
• Highly dependable, punctual, efficient with the ability to multi-task.
Skills & Abilities
* Bilingual * Data Entry * Filing
* Ten-key * Typing * MS Outlook
* MS Office * Excel * Word Perfect
* A/R A/P * Quick Books * Access
* Customer Service * Cashier * ACT
Work Experience
Central Valley Private Security Front/Back Office Clerk/Recept. 10/2006-4/2011
Answering phones, invoicing, and filing, typing and tracking. Collections, Account
payables, scheduling and dispatching. Manage the implementation of contracts.
Approve invoices for payment. Establish and maintain open communication
clients, customers and employees. Manage daily operation of negotiated
contracts and programs. Report all service calls from property deficiencies and
safety or security hazards. Also, performed all clerical duties, office projects and
duties as assigned.
Loanhill Mortgage/Rousselow Realty Compliance Specialist/Loan Processor 4/2006-10/2006
Receive loan files from loan officer, update loan info in Point, take initial
application on the telephone, assist, and prepare file for processing to lending
institution. Submit, track and follow up on all documentation that is required to
close loan. Close out file after funding to meet the standards of Quality Control
Department / California Department of Real Estate & Arizona Department of Real
Estate. Back up support for receptionist position and all other projects and duties
as assigned.
American Pacific Mortgage Office Admin./Jr. Loan Processor 10/2003-4/2006
Greet clients, answer multi-lined phones and order supplies. Maintain logbook,
spread sheet of all broker checks, check requests, account payables and trust
checks. Register loans in ALRS, obtain loan numbers, review files for
completeness of documentation. Follow through in obtaining documentation to
fund and close loan. Ensure that all borrowers receive final 1003, MLDS in
escrow prior to signing loan documents. Close out file after funding to meet the
standards of Quality Control Department. Back up support for receptionist
position and all other projects and duties as assigned.
Home Savings Mortgage Loan Processor/Office Coordinator 12/2001-10/2003
Receive loan files from loan officers, assistants and prepare file for processing to
lending institution. Submit, track and follow up on all documentation that is
required to close loan. Performed other special projects as assigned.
Mission Hills Mortgage Loan Opener/Receptionist 8/2000-11/2001
Greet clients, answered multi-lined phones, took messages, and ordered
supplies. Performed clerical duties, such as filing, photocopying, collating and
data-entry. Data entry of all new loans, assigned loan numbers, and created loan
packages for Conventional, FHA, and VA files. Performed other special projects
and duties as assigned.
Provident Mortgage Inc. Loan Opener/Receptionist 6/1999-8/2000
Greet clients, answered multi-lined phones, took messages, and ordered
supplies. Performed clerical duties, such as filing, photocopying, collating and
data-entry. Data entry of all new loans, assigned loan numbers, and created loan
packages for Conventional, FHA, and VA files. Performed other special projects
and duties as assigned.
Bozeman & Associates Realty Front/Back Recept./Esc. Cord. 10/1996-6/1999
Greet clients, answered multi-lined phones and message taking. Handled
Account payables, receivables, filing, ordered office supplies and serves as a bi-
lingual interpreter. Maintained all Listings, HUD, Pending and Sold
packages/files. Data-entry in the Real Estate MLS System and performed other
clerical duties as assigned.
References available upon request.
Contact this candidate