Customer Service Data Entry

Emanuel Kirton

**** ******** **. # *** **-**@*******.*** Cell: 424-***-****

Sun Valley, NV. 89433

Summary

To obtain a position that provides an opportunity to utilize my skills

and knowledge while gaining experience for growth and enhancement. As

well as furthering my knowledge in this field to maintain a promising and

respectful career.

Areas of Expertise

Customer Service Public Relations Teambuilding &

Management Child Care Counselor Training

Complaint Handling & Community Events Stress Reduction

Resolution Strategies

Operations Management Program Scheduler

Professional Experience

PAPER ROUTE INC./PAPER EXPRESS - Gilbert, AZ 05/10 - 05/11

Customer Service Specialist

. Responsible for scheduling newspaper, magazine and advertisement flyer

routes. Heavy outbound/ inbound phone usage, call center-

communicating with drivers and troubleshooting route issues. Customer

service and light data entry. Order taking and customer complaints.

DESERT CHOICE TRANPORT - Florence, AZ 08/09 - 03/10

Driver Aide/Behavior Health Tech

. Transport students to and from school. Monitor behaviors and interact

with students. Enforcing the rules and guidelines, assisting in daily

productivity. Fill out weekly logs and write behavioral reports on

students.

NEW HORIZON YOUTH HOMES - Chandler, AZ 12/08 - 04/09

Behavior Health Tech

. Direct care staff at a level three group home for troubled juveniles.

Transport clients interact, over see clients and complete daily,

weekly and monthly notes on behaviors, progressions and regressions.

CANYON STATE ACADEMY - Queen Creek, AZ 10/07 - 10/08

Supervisor/Group Leader

. Direct care staff monitoring up to 24 student (at risk youth)

enforcing campus "norms" and rules. Responsible for overseeing the

daily activities and ensuring that all student health, safety and

welfare needs are met. Interactive supervision during school and

vocation blocks. Oversee daily team meetings in which residents are

held accountable for their actions throughout the day and are

encouraged to reflect upon the day's events to build rapport between

peers and staff.

DOCUCON NAS - Coronado, CA 09/05 - 05/07

Data Scanner Tech/CSR

. Responsible for editing, scanning and shredding military files. Order

pulling of government files, data entry on Naval documents. Customer

Service, train and supervise new employees on PC software and

machines.

Related Experience

VERIZON CALL CENTER - Sparks, NV 09/04-

11/04

Customer Service Rep

. Inbound call center for customer escalations and problem reports.

Multi tasking of customer files in accordance with Verizon policies

QUALTEC - Coronado, CA.

09/03-01/04

Customer Service Rep/Data Tech

. Responsible for Naval military files in the form of warehousing and

storing, data entry, filing, inventory customer service, shipping

receiving and editing of government military files. Duties also

included light inbound call center responsibilities.

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PACIFIC BELL/SBC - San Francisco, CA

05/00-10/00

Customer Service Rep

. Inbound/outbound call center for customer escalations and tech support

for cell phone, home phone and DSL lines.

Education and Training

KAPLAN UNIVERSITY - Online Courses

2011

SACRAMENTO JOB CORPS - Sacramento, CA

1997

High School Diploma

Training: Completed numerous courses and seminars in customer service, data

entry, client strategies, inventory control, time management, leadership,

performance assessment and food safety with rules and regulations.

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