Assistant Manager

Shashank Mishra

H.NO- ** Mausam Vihar, Near- Preet Vihar, Delhi-110051 India

Email: **************.**@*****.***

Energetic and extremely skilled hospitality management and office assistant

professional

Highly motivated and enthusiastic team player dedicated to providing

quality service

Professional Summary

. Passionate about servicing Food & Beverages in warm, efficient and

courteous manner

. Uncommon knowledge of F&B equipments and services ordering and inventory

control

. Remarkable ability to read, understand, follow and enforce safety

procedures

. Excellent organizing and coordinating skills

. Remarkable skills of maintaining records and filing; cash posting, bill

posting and way bill

. Possess a fantastic memory and excellent listening skills, resulting in

highly accurate order placement

. Grace, careful, clean and safe when handling food

. Maintaining a poise and a sense of humor in stressful environment with

the fine-maintenance of the ambience, providing top quality service

. Solid knowledge of the hospitality, with strengths in excellent customer

service and office administration

. Great ability to ensure professional, positive employee attitude and

attentiveness; maintaining a professional demeanor

. Exceptional ability to motivate good employees through feedback and

excellent training

. Technical Skills: MS-Office, Opera Version-5

Professional Qualification

Diploma in Hospitality & Tourism Management from EASB (East Asia School of

Management) - 2010

Advanced Diploma in Hospitality & Tourism Management from EASB (East Asia

School of Management) - 2011

Professional Experience

Waiter - Food & Beverages (F&B)

Park Royal Hotel Beach Road (Pan Pacific Hotel Nov 2010 - Apr 2011

Group), Singapore

Office Assistant

Gemini Consultancy Services Jun 2003 - Jul 2004

Office Assistant

Ramtron Systems Jul 2004 - Sep 2005

Assistant Account Manager

Lotus India Oct 2005 - Aug 2007

Assistant Account Manager - Acube

Automat Industries Private Limited Aug 2007 - Apr 2008

CCE (Customer Care Executive)

Promotion House Pvt. Ltd. May 2008 - Feb 2009

Accountabilities

> Office administration like maintaining records, filing and accounts

> Preparation of salary statements, Bill and cash posting

> Make excise & way bills and other general office administration

> Greet all guests pleasantly and escort guests to table

> Assist customers with menu brochure and wine list and respond all

queries and recommend choices

> Monitor all order for drink and food and assist in timely delivery

> Monitor all items and ensure timely submission to kitchen staff and

evaluate billing for same

> Provide optimal level of customer services and monitor appropriate

etiquettes

> Assist cooks to prepare and prioritize order for customers

> Administer individual order and serve it appropriately

> Provide optimal level of attention to all guests in all its course

> Ensure refilling of all water glasses and coffee cups and assists in any

additional orders

> Assist guests with appropriate check and ensure absence of any

discrepancies

> Maintain and ensure optimal level of customer services

Personal Details

Date of Birth 29th July, 1985

Nationality Indian

Passport Number G7396047

Languages Known English, Hindi & French

(Basic)

References Available Upon Request

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