Customer Service Sales
Resume:
Richard Gregg Vanveckhoven
Baton Rouge, LA 70818
Home: 225-***-****
Cell: 225-***-****
********@***.***
Skills:
. Exemplary customer service communication
. Proficient in Word and 10 key operations by touch, knowledgeable in
Excel and Outlook
. Conscientious work ethic and detail-oriented
. Team player and able to work with minimal supervision
Employment History:
Molina Healthcare June
2010 - Present
Provider Enrollment Representative: Process Medicaid applications for
Medical providers wanting to participate in Louisiana Medicaid.
ACS, A Xerox Company
February 2007 - April 2010
Lead Customer Care Assistant - LA Operation Redirect: Communicating by
telephone with Medicaid Members and their primary care doctors in an effort
to reduce high emergency room usage.
Customer Care Assistant: Answered phone calls from patients enrolled in
the CommunityCARE Medicaid Program to assist them in selecting or changing
primary care doctor.
Bush & Kennedy
December 2006 - February 2007
Telephone Sales: Represented commercial collections agency by calling
businesses that needed assistance collecting unpaid debts.
LCR-M Corporation
August 1998 - October 2006
Inside Sales/Warehouse Assistance: Conducted counter and phone sales from
residential and commercial customers. Processed vendor returns and
maintained customer inventory. Provided customer service in the showroom
and filled in wherever needed in various areas of the business.
Delivery Driver: Delivered plumbing supplies to job sites. Additional
duties included upkeep of the shipping area and pulling and verifying
orders for customers.
Southern Valve Services
June 1997 - July 1998
Driver: Delivered repaired valves to petrochemical plants throughout south
Louisiana.
LCR-M Corporation
December 1996 - June 1997
Order Puller: Filled supply orders for customers.
Phoenix Newspapers, Inc
April 1990 - August 1996
Shipping/Receiving Clerk: Received and delivered supplies for all
departments in the printing plant. Also held positions as mailroom clerk
and supply driver.Education:
Grand Canyon University, Phoenix, AZ
1993 - 1996
Major: Christian Studies
Louisiana State University, Baton Rouge, LA
1982 - 1984
Major: Elementary Education
Woodlawn High School, Baton Rouge, LA
1978 - 1982
Graduated
Military: United States Air Force, Luke Air Force Base, Phoenix, AZ
Honorable Discharge, E-4 Sergeant
Graduated first in N.C.O. prep class, worked on weapons systems of F-15
fighter aircraft
May 1986 - January 1990
United States Air Force, Luke Air Force Base, Phoenix, AZ
Honorable Discharge, E-4 Sergeant
Graduated first in N.C.O. prep class, worked on weapons systems of F-15
fighter aircraft.
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