Susana Madrid-Nava

**** ***** **.

Bellflower, CA. 90706

562-***-****

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QUALIFICATIONS:

. Fluent in speaking, writing and reading Spanish.

. Excellent written and oral skills.

. Proficient in MS Word

. Extremely hardworking and dedicated.

EMPLOYMENT:

JP Morgan Chase, Cerritos, CA. (November 2008-Present)

Lead Teller/Supervisor

Properly open/close branch. Complete monthly employee work schedule. Audit

and approve wire transfers. Serve as a mentor for all new hires. Verify and

approve all large cash transactions. Work with tellers on sales referrals.

Create contests to keep teller staff engaged in current promotion. Coach

and performance counsel teller staff. Maintain appropriate logs for

operational usage. Work alongside teller staff to assist in any arising

issues. Solve customer issues and complaints. Help Assistant Branch Manager

and Branch Manager with other projects. Provide all customers with a

wonderful Chase experience.

Dr. Antonio F. Agra D.M.D, Artesia, CA. (May 2008-September 2008)

Receptionist

Answer phones, schedule, cancel and confirm appointments, pull and prepare

charts, verify insurance, send out for authorizations, greet walk-in

patients and seat them in the proper room, bill to insurances and follow up

on existing dental claims, bill out to outstanding patients and input

payments into system, help others as needed and provide excellent customer

service.

3 Day Express Appraisals, Santa Fe Springs, CA (August 2006-May 2008)

Receptionist

Answer phones, file, data entry, help customers with home value estimates,

prepare appraisal reports, type portions of the appraisal report, schedule

appraisal inspections, assist others as needed and provide customers with

exceptional service.

EDUCATION:

Long Beach City College, Long Beach, CA. (Summer 2006-Spring 2011)

Child Development Major

California State University, Los Angeles, CA. (Spring 2011-Present)

Child Development Major

Completed ECE Units: 25

REFERENCES:

Available upon request

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