Customer Service Management

OBJECTIVE

To gain work experience in hospitality, recreation and tourism industry

EDUCATION

San Jose State University - San Jose, CA

B.S. Hospitality, Recreation and Tourism Management

Expected 2013

- Relevant Coursework: Introduction of Hospitality Management, Event

Planning, Restaurant Management, Sanitation and Environmental Issues

in Hospitality Industry, Culinary Concepts, Financial Accounting,

Finance in Hospitality, Meeting/Convention Management, Resort/Club

Management, Human Resource Management

- Relevant Project: Admitted Spartan Day

April 2010

- Developed a plan with team to inform prospective SJSU students on college

knowledge.

- Created event agenda, organized games and prizes, and initiated other

marketing initiatives.

- Presented results of the event to a group of 30 including students and

university faculties.

WORK EXPERIENCE

Logos Baptist Church - Los Altos, CA

10/2010 - Present

Customer Service Representative

- Provided superb customer service and counseling to students and

parents utilizing bilingual language skills.

- Represented the organization to promote across the community through

different channels of communication.

Fifth Home of Christ - Cupertino, CA

06/2006 - 08/2009

Teaching Assistant

- Assisted instructors with classroom duties including developing

lesson plans and sitting arrangements in order to maximize the

learning potential of each student.

- Handled high volume of general inquiries and performed other

administrative tasks and projects as needed.

VOLUNTEER EXPERIENCE

Sunday Friends Organization - San Jose, CA

06/2006 - 08/2009

- Facilitated weekly programs for low income families and the semi-

annual donation event of more than 100 attendees.

- Coordinated with other volunteers on programs management,

evaluations, and improvement plans.

San Jose Public Library - San Jose, CA

06/2007 - 08/2007

- Managed a high volume of periodicals and media inventory utilizing

exceptional organizational skills.

- Promoted the Summer Reading Program and assisted patrons with the

registration process.

- Responded to inquiries at a fast-paced environment and escalated to

the appropriate level of support.

ACTIVITIES

Chinese Christian Fellowship Organization - San Jose State University - San

Jose, CA 08/2009 - Present

Group Leader/Committee Member

- Handled food and beverage arrangements for weekly meetings by

communicating with catering vendors.

- Coordinated with other team members on the planning of fundraising

events including budget forecasting, distributing marketing

materials, and final execution of event.

Badminton Team

02/2006 - 06/2009

Team Manager

- Managed a meticulous record of sports equipments and supplies for 30 or

more players on the team.

- Arranged complex scheduling of matches and tournaments with other school

teams in the area

SKILLS

Language: Fluent in English, Cantonese, and Mandarin

Computer Skills: Microsoft Words, Excel, PowerPoint, Chinese typing ability

in pinyin (PuTongHua)

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