Manager Management

Joseph A. Norman

**** *** ******** **** #*** ( CALABASAS, CALIFORNIA 91302 (

***.******@**********.*** 818-***-****

Facilities Management

Project Management ( Data Center Infrastructure ( Operations

Management

Accomplished facilities management and facilities maintenance manager with

extensive experience identifying needs and prioritizing initiatives with

multi-million-dollar facilities budgets. Proven history implementing

strategies that reduce costs, streamline processes, improve energy

efficiency, and drive sustainability. Innovative problem solver with

excellent communication skills. Adept at leading data center build outs and

consolidations as well as facility expansions, renovations, and

decommissioning projects.

CORE COMPETENCIES

STRATEGIC PLANNING Space Optimization Facility Expansion &

Infrastructure Design Facilities Planning Renovation

Change Management Health, Fitness & Security

Problem Solving Programs

Team Building & Leadership

Professional Experience

MACERICH - SANTA MONICA, CALIFORNIA 7/2011 - PRESENT

Leading owners, operators and developers of major retail properties in the

US with 70 regi0nal malls encompassing 72 million square feet of leasable

retail space.

Assistant Operations Manager

Responsible for day to day site operation of a high end retail shopping

mall (Santa Monica Place). Manage vendors in janitorial services, common

area maintenance, facilities maintenance and repair to HVAC, electrical,

and plumbing systems. Administer preventative maintenance program. Ensure

tenants' improvements and activities are lease and code compliant. Monitor,

report and communicate discrepancies in tenant rooftop and safety equipment

- enforce lease requirements. Monitor and manage EMS. Serve as Manager On

Duty(MOD) on weekends,

. Defining the position's roles and responsibilities - Position is new

to the company.

. Developing environmental hazard process and log manual for mall.

. Developing PM process for UPS backup systems and fire safety systems.

JONES LANG LASALLE - Woodland Hills, California 5/2010-4/2011

Leading global provider of real estate/facilities management and

professional services with $2.9B in annual revenue. Contracted facility

management service provider for Intuit.

Facilities Manager

Lead 8-person team in all aspects of facilities management and site

operations encompassing 4 buildings with 300K square feet, 3 data centers,

cafeteria, fitness center, and offices supporting 1K client employees.

Managed vendor activities, including janitorial, security, mailroom, and

concierge services. Initiated and nurtured relationships with clients and

vendors, negotiating and administering service contracts. Devised and

executed strategies to ensure seamless operations and to enhance facility

appearance at reduced costs. Directed emergency management programs.

Managed $3.1M annual operating budget with capital project budgets valued

at up to $100K.

. Optimized HVAC utilization to slash run times by 103 hrs each week,

capturing $14K in direct annual savings.

. Incorporated best practices to reduce operational stress on data

center CRAC cooling units/compressors.

. Anchored consolidation of 3 data center infrastructures into just 2

and subsequent decommissioning and divestiture of third site.

. Earned recognition awards for attaining zero down time to vital data

center infrastructure by implementing backup power strategies to

support planned power outages.

Joseph A. Norman

Page Two. ***.******@**********.*** 818-***-****

INTUIT, INC. - Woodland Hills, California & Tucson, Arizona 12/1997-

5/2010

Leading provider of financial and tax preparation software and related

services with $3.5B in sales.

Manager I & II, Workplace Services (5/2006-5/2010)

Earned successive promotions to Workplace Services Manager I in 2006 and to

Workplace Services Manager II in 2008, managing facilities and workplace

services operations for 6 buildings across 3 states with a combined 350K

square feet of office, caf , fitness, security, mail room, and

administrative space. Managed $2M annual operating budget. Evaluated and

recommended capital plans with project budgets of up to $150K each.

Analyzed dynamic business needs to formulate and implement space management

and office/furniture layout strategies. Oversaw janitorial, security, and

emergency management activities. Led corporate-wide health and fitness

initiatives.

. Navigated Intuit through 2 large-scale data center expansion and

renovation projects that were delivered seamlessly with no business

disruption.

. Spearheaded seamless integration of 2 new facilities, 1 new build and

1 acquisition, into property portfolio.

Directed facilities team in configuration and installations for new

168K square foot facility complete with caf and fitness center while

decommissioning of 3 other sites.

. Hand-picked to manage 180K square feet of additional space at

contracted properties throughout Los Angeles housing 400 employees.

. Championed launch and training of Employee Emergency Response Team

that led to development of enterprise safety and business continuity

programs.

Manager, Mail Response Team & Order Control Supervisor (5/2000-5/2006)

Promoted to Order Control Supervisor and again to Mail Response Team

Manager in 2004. Managed team of 15 resources in all facets of direct mail

order fulfillment. Interfaced with client stakeholders to identify needs

and to develop mail response strategies that meet U.S. Postal Service

requirements. Planned and administered $10M direct mail postal budget and

customer project budgets. Led ongoing client communications.

. Generated more than $20M in revenue through mail services spanning

400K orders and 50K pieces of customer mail.

. Established interim check service that increased revenue by $1M and

improved customer service delivery.

. Orchestrated Six Sigma quality project to sanitize mailing database,

securing $450K in first-year savings.

Facilities Coordinator (12/1997-5/2000)

Oversaw teams in janitorial and common area maintenance as well as

facilities maintenance and repair to HVAC, electrical, and plumbing

systems. Maintained data center infrastructure, including audio-visual,

video, generator, and security systems. Defined high standards of

excellence and accountability. Evaluated third-party contract bids to issue

awards for major installations and repair work.

. Coordinated 4 facility renovation and build-out projects that were

delivered on time and within budgets of up to $50K.

. Directed decommissioning of 2 old call center locations and

facilitated relocation of equipment and infrastructure to new

consolidated site.

. Honored with Values Award through recognition from on-site customers.

Additional Maintenance Experience

Supervisor - Tanque Verde Inn; Lead - Sierra Tucson; Maintenance Worker -

University Medical Center

**Created Sierra Tucson facility preventive maintenance program. Led energy

reduction program and JCAHO compliance inspections at the University

Medical Center.**

Military Experience

Staff Sergeant/E-6 - United States Army, 63H3L Automotive Repair Unit

**Obtained Secret Security Clearance. Earned Army Achievement Medal and

Good Conduct Medal.**

Joseph A. Norman

Page Three. ***.******@**********.*** 818-***-****

Education and Credentials

Bachelor of Science in Business Administration

University of Phoenix - Tucson, Arizona

Associate of General Studies in Community Emergency Response Training

Pima Community College - Tucson, Arizona

Professional Training & Technical Skills

Community Emergency Response Training

Computerized Maintenance Management Systems (CMMS) ~ Microsoft Project ~

Microsoft Office Suite

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