Customer Service Sales

ISAIAH DENNY SR.

**** ****** ****** **. *** #*, WASHINGTON DC 20020

(C) 202-***-**** (E) **********@*****.***

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Customer-focused retail sales associate with a solid understanding of the dynamics of the retail industry. Energetic and reliable retail sales associate with 3+ years experience in a high-end merchandise environment.

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Creative problem solver

q Career Overview

Core Strengths

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Strong organizational skills

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Accomplishments

Work Experience

Developed listening skills

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Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

01/2011 - 06/2011 AFLAC GREENBELT, MD

RECRUTER Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a 12% growth in revenue.Described product to customers and accurately explained details and care of merchandise.Received multiple reviews acknowledging my level of dedication to excellent customer service. Developed reputation as an efficient service provider with high levels of accuracy.Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

03/2010 - 05/2011 FIVE GUYS BURGERS AND FRIES WASHINGTON, DC

COOK, FOOD PREP, CASHIER AND OTHER RESTERAUNT DUTIES REQUIRED TO DO FOOD PREP IN THE MORNING BEFORE START OF BUSINESS, CLEAN AND ARRANGE STORE, TAKE CUSTOMERS AT THE REGISTER, DISH WASHING, COOK LINE, OPPERATE LARGE MATCHINES IN KITCHEN ECT.

02/2008 - 09/2008 EDGEWOOD MANAGEMENT WASHINGTON, DC

GROUNDS KEEPER

Conflict resolution Excellent communication skills

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Fast learner with a wide range of practical Telephone inquiries

skills

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Customer service oriented

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Energetic work attitude

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Market Research

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Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.

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Cashier

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Achieved highest number of new credit accounts opened within 1-month period.

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Telephone Service

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Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Follow-up

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Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Conflict Resolution

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DUTIES INCLUDED, SWEEPING AND VACUMING OF RESIDENTS HALLWAYS AND STAIRCASES, MOPPING MAIN LOBBY AND FOYER OF MAIN BUILDING, SOME PORTER DTIES AS WELL, ASSIST MAINTANANCE ON TICKET ORDERS FOR WORK IN APT UNITS, TURN OVER VACANT APTS. SWEEP AND POWER WASH HIGH TRAFFIC AREAS OF PROPERTY, INCLUDING LOADING DOCKS, AND WINDOWS..

03/2005 - 06/2006 DHL SPRINGFIELD, VA

DRIVER / INDEPENDENT CONTRACTOR RESPONSIBLE FOR DELIVERY OF RESIDENTIAL AND NON-RESIDENTIAL MAIL AND PACKAGES IN AND AROUND FRANCONIA SRINGFIELD VIRGINIA, DRIVING TRUCKS AND SORTING MAIL...

07/2002 - 11/2004 EMS WASHINGTON, DC

ENVIROMENTAL SPECIALIST / FLOOR CARE RESPONSIBLE FOR STERILIZATION AND SANITIZATION OF HOSPITAL PATIENT ROOMS AND FLOORS, STRIPPING, WAXING, AND BUFFING FLOORS, SOME PATIENT TRANSPORTATION..

Educational Background

2000 ANACOSTIA SHS, WASHINGTON, DC, USA

PSA ACADEMY

HIGH SCHOOL DIPLOMA

1999 RRJCC, LOPEZ, PA, USA

LANDSCAPING

GREENHOSE OPPERATIONS CERTIFICATE TO OPPERATE VERY LARGE AND HEAVY MATCHINERY SUCH AS BACK HOE, AND SNOW BLOWERS. SOME SRINKLER SYSTEMS . TOTAL GREENHOUSE OPPERATIONS

1997 JOHN PHILIP SOUSA MIDDLE SCHOOL, WASHINGTON, DC, USA

N/A

GRADUATED

Keywords

HS diploma, insurance, customer service, insurance software, Microsoft Office Suite, computer savvy, deductibles. Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.

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