Customer Service Sales

Brian J. Heusser

*********@*******.***

*** ******, **** ****:302-***-****

Bear, De 19701 Cell: 302-***-****

Dedicated in Customer Service, with over 20+ years in Retail, as well as Department and

Store Management in “big box” retail, Delivery Service, as well, the communication industry.

Consistently achieve customer satisfaction rankings, store goals, as well as, related issues

as pertains to store policy and procedures.

Maintained customer service based team; which created a commitment to customer service

as a key driver of company goal attainment. Lead by example and ensure the execution of

all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Sales and Operational Store Management Customer Solutions

Experience Customer Service Emphasis

Retail Operations

Management

Professional Experience

Marketstar,Ogden UT (Worked for Verizon Marketstar Client) 03/08 to present

Store Manager, 08/08 to 04/11

Customer Service Representative, 03/08 08/08

Promoted to manager position to recruit, train and supervise Verizon Fios Location in New Castle, De, then Wilmington De.

Responsible for all phases of the store, including operational and sales.

Carefully balanced sales and Customer service Issues to attain high Customer Service

Standards that I hold for Store. “No Problem is to small.”

Achieved Operational success by coordinating the effort of opening the Wilmington Store,

while Simultaneously closing the New Castle Location, and overseeing two stores set to go

in different directions.

Achieved High Standards of Customers Expectations by promoting Team Atmosphere, with

customers being number one priority.

Boscovs. Wilmington, De 05/06 to 09/07

Department Manager, 1/01

Previous Positions: Sales Associate, Shoe Department 05/06 to 06/07

Promoted to Department Manager, based on sales and customer attentiveness, and operational support in Boscov’s shoe

department. Selected Contributions:

Achieved consistent High Sales.

Maintained Inventory, floor space, stock room for successful slaes throughout department.

09/04 05/06

Blockbuster Video Bear, De

Assistant Store Manager

Manage all Handled inventory, pricing, merchandise displays, and register operations with efficiency, tact,

and accuracy.

Recruit, train, mentor and oversee staff members, prepare schedules, maintain bookkeeping records and

corporate paperwork.

Provide outstanding customer service in a high volume retail environment by handling customer sales and

complaints.

Utz Quality Foods Newark De 06/03 to 09/03

Route Driver Sold UTZ products to commercial accounts while providing client with the latest stock

information, new promotional products and innovative ideas.

Organized and maintained store layouts and displays in order to increase profitability. Solicited, established

and maintained working relationships with clients in order to support sales and service.

Managed all aspects of product promotions, customer sales and account relations while provide superior

customer service. Maintained Consistent Inventory Awareness.

Discover Bank New Castle, De 09/01 to 06/03

Dispute Specialist 09/02 to 06/03

Customer service Rep 09/01 to 09/02

Responsible for incoming phone calls to service center in order to resolve billing questions, disputes and

outgoing mail inquires.

Enhanced the customer experience by introducing new products and promotions to the customer and

servicing them in accordance with company policy resulting in one-call resolution.

Promoted team environment by actively assisting team members with problems and suggesting solutions.

Circuit City Newark, De 09/98 to 09/01

Commission Sales Associate

Promoted and sold audio/video merchandise to consumers including stereos, speakers and televisions,

as well as many other products and services.

Introduced and presented new technologies to customers in order to enhance their experience and

knowledge resulting in outstanding customer service.

Maintained audio and video department including merchandise displays, inventory control/replenishment

and general upkeep, and morning cycle counts to control inventory.

Education and Training

William Paterson University BA Communictaions Wayne, NJ Graduated 1993

Hobbies and Activities

HOBBIES AND ACTIVITIES I am extremely active in our church, Served as Deacon for 6 years; I am Now

serving as session member (church government) at Elkton Presbyterian Church, where I introduced a

new type of fundraiser that raised over 800$ for our Deacon Needy Family Fund the first year, and has

increased every year the last 5 years as well as many other activities, but have managed to mix a

balance of work-life with any job that I have had. . I also spend a lot of time with my family when not at

work, and cherish my time with my family.

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