Customer Service Sales

Lauren Swearingen

** ********* ****, ******** **

********@*****.*** 304-***-****

Highly disciplined, motivated, ambitious, innovative and versatile professional with admirable work ethic and success seeking a career in

public relations/communications

PROFESSIONAL EXPERIENCE:

Oliverios Ristorante - Aug. 2008-May 2011

Morgantown, WV

Restaurant Server/Caterer

• Led servers in delivering superior customer service and built relationships with all patrons

• Catered events such as luncheons, parties and weddings at local businesses and hospitals exclusively and efficiently

• Delegated responsibilities to younger servers to guarantee business was opened, operated and closed properly

West Virginia Democratic Party – Aug.-Nov. 2010

Morgantown, WV

Field Team Intern

• Set up campaign operations at field team office including developing contact lists, building a network and preparing documents

• Scheduled, interviewed and trained local volunteers to telephone bank and canvass

• Communicated information at student organization meetings and registered members to vote, gaining confidence in small-group

presentations

• Compiled and reported data from campaign events

• Supervised the Morgantown campaign office and monitored volunteers solely on Election Day

Carenbauer Wholesale Corporation - June-July 2008

Wheeling, WV

Special Events Promoter

• Coordinated public events to promote company contest and generate contestants

• Represented the nationally recognized brand, Anheuser Busch

JC Penney Company – Nov. 2007 -Feb. 2008

Triadelphia, WV

Sales Associate

• Remained knowledgeable of all sale promotions, policies regarding payment exchanges, and store security practices.

• Required to help develop new markets by soliciting new business when not serving customers

Kauffman’s Apparel of Wheeling – Jan.- May 2007

Wheeling, WV

Sales Associate

• Demonstrated customer service and listening skills with a genuine love of working with the public in a fast-paced store

• Succeeded in exceeding and meeting monthly sales quotas

Darker Tanning Salon and Gifts – Dec. 2004 -Aug. 2007

Wheeling, WV

Sales Associate

• Maintained exceptional customer service and gained familiarity with tools and techniques of communications

• Answered telephone, scheduled appointments, greeted customers, answered inquiries and used sales skills to communicate product

information and develop monthly deals and specials

EDUCATION:

West Virginia University

Bachelor of Science in Journalism

Morgantown, WV

Cumulative GPA: 3.2

Dean’s List: Fall 2009 and Fall 2010

EXTRACURRICULAR ACTIVITIES:

Public Relations Society of America (PRSA) – July 2011-present

Public Relations Students Society of America (PRSSA) - Aug. 2010-May 2011

Alpha Phi Fraternity - 2007-2011

Director of Chapter Facilities - 2009-2010

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