Project Manager Customer Service

EDWARD F. FITZGERALD PMP

**** ******* ****** – Raleigh, North Carolina 27616 – 919-***-**** Cell – *****************@*******.***

PROFILE

Dependable, results-oriented (PMP Certified) Senior Program/Project Manager offering a 20 year impeccable work

history in the delivery of cost effective, high-performance technology solutions in support of various federal and

commercial growth. Highly skilled in all phases of program management life cycle with a full understanding and

experience in all phases of Project Management Best Practices (PMBOK). Customer-focused professional with

ability to initiate profitable alliances with global vendors and suppliers. Experienced in management of daily

operations, supervision of up to 125 technical support staff, budget responsibilities of up to $100 million annually, and

all Profit and Loss. Currently possesses a Top Secret Clearance. Able to manage multi-million dollar projects and

multiple team members concurrently to ensure project completion is achieved on time.

Able to work efficiently to manage and supervise shifting priorities within a rapidly changing environment while

working under pressure and operating with a sense of urgency.

KEY CORE QUALIFICATIONS

Instrumental in all proposals both commercial and federal Strategic and operational technology planning

Negotiating and managing new and existing contracts Involved in supply chain management

Corporate business forecasting and capitol planning IT design and implementation

Manage customer relationships Global voice and data implementation

PROFESSIONAL LEADERSHIP EXPERIENCE

AUTONOMIC RESOURCES, Raleigh, North Carolina 2/10 – Present

SENIOR PROGRAM / PROJECT MANAGER / CONSULTANT

Lead Program Manager with responsibility for management of capture and all new proposals for all new business.

Currently worked on a $95 million proposal,(AFRL – Air Force Research Laboratories, Dayton, Ohio, Wright

Patterson AFB).Worked on Cloud Computing platform. Open source environment. System Integrator.

WYANDOTTE NET TEL, Wyandotte, Oklahoma 6/05 – 1/10

SENIOR PROGRAM MANAGER / PRESIDENT OF OPERATIONS

Directed all IT and Telecommunication resource planning, budgeting, and operational activities of a $50 million

products and service organizations. Held all autonomous decision making for operations under Wyandotte

Networking/Telecommunications Purview. Managed eight project managers and 100 indirect professionals at 11

locations throughout the United States. Locations included Ft. Knox, Laughlin, Dover, Hill and GoodFellow Air Force

Bases, Ft. Belvoir, USDA, and Southwest Power Authority. Primary customers were Federal Government, Department

of Defense, Department of Interior, and Department of Energy.

Accomplishments and Duties:

Led Wyandotte Net Tel in winning an annual $4 million contract from Ft. Knox. Focus of this contract was Base

Telecommunications Systems.

USDA Project. Led the data center consolidation effort as well as worked w/PM on day to day activities.

Managed a series of upgrades and application enhancements including replacement of obsolete systems, hardware,

and software at four locations (USDA and Southwest Power Authority. Facilitated implementation of new LAN/

WAN technology. Completed projects on time, saving the customers $2 million.

Awarded bi-annual performance-based incentives for six consecutive years for customer satisfaction.

Awarded in 2009 a $10 million contract, maintaining the new Southwest Power Authority contract. Orchestrated

network operations from design to desktop as well as all software and hardware implementation. Reworked the

ORACLE database to save the customer $3 million. SDLC Methodology.

Awarded and maintained a $30 million contract from SPAWAR (Navy) contract. Contract included both goods

and services.

Won the Army’s Korean Ring Project by establishing relationships with Lucent and Alcatel.

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COMPUTER SCIENCE CORPORATION (CSC), Ft. Worth, Texas 8/00 – 8/05

SENIOR PROJECT MANAGER

Worked directly with the Lead Network Architecture while serving as Senior Project Manager for several major

commercial network implementations. Identified new clients and worked on solutions for customer network

integrations. Team was responsible for generating a customer savings of $30 million on this DuPont project.

Responsible for staffing, budgeting, procurement, and implementation of projects.

Accomplishments and Duties:

Managed the Network Team in a successful transformation of the SEARS MPLS backbone. Project was part of

the $2.2 billion Sears Network Transformation project. Responsible for multi-protocol layered switching and an

MPLS backbone budget of $120 million for software and hardware software and hardware equipment and

services.

Managed and built the Network Data/Operations Center for Sears in Chicago area. Responsible for real estate

location and entire gutting and reworking including rebuilding and design of the data center. Managed all

procurement functions for hardware, network, and telephony. Dealt extensively with major carriers for service

including AT&T and SBC. Center later became a main data center for several of CSC’s main customers globally.

Managed the Network Project for the Motorola Transformation Project and worked on server consolidation project

Served as Senior Project Management’s Consultant to the team on the Nortel and Bombardier projects.

Transformed the DuPont WAN from a variety of carriers to one primary carrier. Led team to a successful global

backbone with over 600 sites worldwide. Project included hardware and software implementation and successful

coordination with several major carriers and multiple Local Exchange Carriers. Project was delivered on time and

under budget, saving the customer $300 million.

OAO TECHNOGY SOLUTIONS, INC., Greenbelt, Maryland 1995 – 2000

SENIOR ACCOUNT MANAGER – IBM SOUTHEASTERN DELIVERY CENTER CONTRACT, 1998-2000

Responsibilities included staff management for IBM’s Southeastern Mega Center.

Accomplishments and Duties:

Staffed and managed up to 80 IT technical support professionals in providing technical expertise and assistance to

IBM’s Customer Service Operations.

Managed the troubleshooting efforts of all IBM’s mega centers.

REGIONAL MANAGER – CLIENT SOLUTIONS – CITICORP CONTRACT, 1995 – 1998

Managed and led general managers and a support staff at 11 major Citicorp Centers throughout the United States.

Provided client solutions to emerging technology. Negotiated, developed, and presented client proposals.

Accomplishments and Duties:

Served as Citibank’s National Regional Project Manager for all technical activities.

Served as Project Manager with responsibility for overseeing Compaq/Digital Accounts’ projects for

Enterprise/Global Office implementation.

Worked with Citicorp’s Directors in providing customer interface and human resource services.

Established and implemented infrastructure for U.S. Document Processes and Procedures.

Provided technical direction and served as lead role for 11 corporate locations.

EDUCATION AND TRAINING

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE, Charlotte, North Carolina

BACHELOR OF SCIENCE IN POLITICAL SCIENCE

Minors in Business and History

WAKE TECHNICAL COMMUNITY COLLEGE, Raleigh, North Carolina.

Completed numerous workshops, seminars, and other educational offerings from employers.

MEMBERSHIP

Member, Project Management Institute (PMI) 2008 - Present

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