Project Manager Management
Resume:
AMY OGUNTALA, PMP
ASHEVILLE, NC *****
E ***.********@******.***
Operations and Project Management Team Development
PROFILE
Proactive, with Personality! Unruffled. Focused on results. That’s what comes with my 10+ years in Operations
and Project Management. I have the background and expertise to deliver over expectations…even under fire. I
have successfully led and coordinated assignments ranging from short term, 5-person pilot projects to enterprise-
wide initiatives leading to strong and sustainable business growth, improved performance, and organizational
consistency.
ID 1490696 PROJECT MANAGEMENT INSTITUTE
PMP CERTIFIED M EMBER
VALUE OFFERED
M ATRIX
Systems Design & Management Project Management
High Impact Presentations Needs Assessment Team Building, Mentoring & Leadership
Process & Performance Improvement Regulatory Compliance Management New Market Entry Content Strategy
Market Research Program Analysis Contract Negotiations & Management Operations
Product Education Proposal Development Training & Instruction Vendor Management
Strategic Marketing Campaigns • Budgeting & Financials Interactive Strategy
EXPERIENCE
Freedom Mortgage Corporation, Mt. Laurel, NJ, 2000-Present
Operations Manager
Business: Full-service mortgage bank originating conventional and government loans with over 100 locations across 50 states.
Selected Projects: (i) Develop business unit from inception to fully functioning operation supporting staff of 40.
(ii) Design curriculum and develop training program for new products and systems. (iii) Develop sales, processing,
underwriting and closing workflow processes.
Actions and Significant Results:
Initiate, research, plan and execute the procurement and contract management of third party vendors
including technology, marketing, and equipment; collaborate with over 80 investors to execute business
development initiatives nationwide.
Developed standardized project and operations documentation, and trained team members from cross-
functional departments to implement processes and ensure consistent utilization of project plans, actions
item list and business requirements.
Manage the accounting, cost analysis, billing and canalization of programs to determine value, expense
and worth of tactics for future levels of funding. Efforts resulted in reduced marketing cost per unit by
17%.
Conducted multi-department gap and task analyses and developed collaborative process including the
establishment of Quality Assurance procedures resulting in improved turnaround time by 5 days.
Additional Focus and Contributions: Manage and direct all project, operations and business development
functions including implementation of systems and procedures; budget forecasts and targets with a dual focus on
increasing market share and margin; marketing initiatives and new product rollout with full financial management
and accountability.
- Continued -
EXPERIENCE
(cont’d)
SMTR Marketing, Holland, PA, 2006 - 2008
Project Manager
Business: Start-up boutique digital and interactive marketing firm specializing in lead generation catering to lending industry.
Primary Challenges: (i) Oversee website development utilizing organic search engine optimization for lead
generation. (ii) Develop strategies to maximize lead generation and quality. (ii i) Produce relevant industry
updates/information for marketing direction.
Actions and Significant Results:
Directed research, design, development, and deployment of deliverables. Worked/consulted with design,
technical and legal group on development of design, user experience and content.
Oversaw the creation, implementation, and management of digital media strategy to build permission
marketing programs to connect company with consumers; resulted in increased lead-to-sale conversion
ratio by 50%.
Explored competition firsthand through extensive secondary and unearthing primary research -
performed continued market analysis/environmental scanning to implement best practices and
identify/propose areas of opportunity for lead generation. Sculpted discussion guide and generated 360
conclusive report.
Additional Focus and Contributions: Employed deep knowledge of internet lead generation market to oversee
marketing initiatives and project selection. Management spanned creative concept to preliminary site design,
architecture, implementation and continued evaluation.
*Earlier roles include inside sales, team lead and call center operations.
SOFTWARE TECHNOLOGY
Advanced Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Access, Publisher, Project, Visio HTML
Adobe: Acrobat, Captivate, After Effects, Photoshop Camtasia Studio Goldmine WordPress
Calyx Point Encompass Desktop Underwriter Loan Prospector Prophet
Social Media Platforms/Metrics Web Conferencing Platforms
COMMUNITY INVOLVEMENT EDUCATION
SCORE, Asheville, NC Temple University, Philadelphia, PA
Volunteer Business Counselor, 2010 Bachelor of Business Administration, 2009
Concentration: Marketing
PC Age Network Engineering Institute, Edison, NJ
Network Administration/Engineering, 2000
To learn more, find me on LinkedIn at www.linkedin.com/in/amyoguntala or scan the QR code below.
Contact this candidate