Customer Service Manager
Resume:
Objective
To obtain a position that will enable me to use my strong organizational
skills, business knowledge, and ability to work well with people.
Experience
Full Sail University Winter
Park, FL May 2003 - Present
Recording Arts Department Chair and Course Director
0. Work in partnership with Director of Audio Programs, Recording Arts and
Show Production Department Chairs in development and launching of three
Bachelors', and one Associate Degree programs.
0. Supervise staff of 25 to include: Course Director's, Associate Course
Director's and Lab Specialists. Direct scheduling, staffing, and
course development, address personnel concerns, manage and staff
monthly Recording Art's Open House, and update staff with changes in
University policies and procedures. Approve reviews, pay increases,
department promotions and dismissals.
0. Designed business course, to include: development of course assets,
wrote textbook, launched and taught course for 8 years in Recording
Arts Associate Degree program. Required attending conferences,
maintaining industry contacts, and changing industry standards to
assure updated information for course. Maintained course records,
trained and supervised staff.
0. Counseled students with academic issues: withdrawals, probation, career
goals and course materials. Aid students with career placement.
Full Sail University Winter
Park, FL November 2002 - May 2003
Scheduling Department
0. Coordinate complex scheduling of classes on a monthly basis. Interact
with Program Director's campus-wide to assure the accurate placement of
lecture to lab time frames within multi-use and multi-program
facilities.
Professional Advancement Success Systems Sherman Oaks, CA June
1999 - October 2002
0. Office Manager
0. Performed all administrative duties in the office and organized
supplies to ensure efficiency.
0. Managed the calendar to ensure all scheduled meetings and seminars are
attended on time.
0. Maintained payroll, and prepared company bookkeeping for accountant
0. Coordinate the employees with their daily tasks and ensured all jobs
are done accordingly.
Education
Full Sail University August 1997
Recording Arts Specialized Associate Degree
Daytona Beach Community College 1987 - 1992
General Studies - Accumulation of 44 credit hours
Skills
Strong customer service, and team-building skills
Proficiency in both oral and written communication skills
Proficiency in computer applications: Microsoft Office
Ability to work within a team and independently
Exceptional professional and interpersonal skills and highly organized
Strong customer service, and team-building skills
References:
Tony Drootin
Area 51 NYC
New York, NY
****@*********.***
William Smith, Vice President
L A Recording School
Placement on map is approximate
6690 West Sunset Boulevard
Los Angeles, CA 90028-7120
******@******.***
Patricia Durham, Corrections Officer
Department of Corrections
5960 Park Ridge Drive
Port Orange, FL 32127
Contact this candidate