Customer Service Human Resource

Brandyn Brown

************@*****.*** 502-***-****

***** ******** *** ********** ******** 40229

EDUCATION Wittenberg University, Springfield OH

Psychology Bachelors of Art GPA=3.0/4.0

The University of Louisville Louisville KY

Human Resource Education Masters of Science GPA=3.6/4.0

Relevant Experience:

• Five years of progressive management and training experience

• Four years of quality customer service and hospitality experience

• Four years of full life cycle recruiting

• Efficient knowledge of training equipment including computers, DVD player and LCD projector

• Proficient in Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook, SPSS, Survey Monkey, Adobe

• Six years of educational and informative public speaking and presentation experience

• Superb written, oral communication, and interpersonal skills

The Galt House Hotel Human Resource Generalist Louisville, KY 2011-Present

• Plans and administers new hire orientations

• Maintains I-9 documentations while assisting with semiannual audits, general filing, ordering of office

supplies, respond to unemployment claims

• Accountable for all workers compensation; responsible for accident reporting, claims management, and

coordination of the associate’s medical needs

• Responsible for companies FMLA cases, wage & employment verification, other miscellaneous leaves

Minority Teacher Recruitment Program (MTRP) Graduate Assistant/Recruiter

Louisville, KY 2010-Present

• Accountable for recruiting the entire Jefferson County Public School area for qualified students (97,500

students and 150 schools)

• Developed and manage data base with all students names, schools, grades, and contact information

WittCam Consultant Intern Springfield, OH Spring 2010

• Reviewed assessment procedures currently used to evaluate student goal achievement and site management

for academic credit internships here and at other institutions

• Developed an internship evaluation for university usage

Witt Path Career Services Intern Springfield, OH Fall 2009

• Assist students in developing effective resumes; research internships and job opportunities

• Advertise workshops for graduate school and resume critiquing

Leadership

Enterprise Manager in Training (MIT) Louisville, KY 2010-Present

• Managed 10 corporate accounts for the 5804 branch; responsible for service calls and marketing events for

workers; promoted to Louisville International Airport for sale numbers and customer satisfaction

• Responsible for training new MIT’s at the Louisville Airport

• Handled transactions up to $2,000

The Civic and Urban Engagement Program Intern Springfield, OH Summer

2009

• Created a correlational study to show impact of after school programs on enrollment in college

• Presented statistical data to the mayor and the heads of several nonprofit organizations on the impact of the

after school programs on grades, attendance, and behavioral problems

ADDITIONAL EXPERIENCE

Dr. Josephine Wilson Research Assistant Springfield, OH Summer 2009

• Assisted Dr. Wilson in study on obese and normal weight children

Dr. Jeffery Brookings Research Partner Springfield, OH Fall 2009

• Directed experiment for On The Rise; developed personality scales for children in the program

ACTIVITIES

Wittenberg University Football Team 2006-2010

• All Conference Defensive Back (2007-2009); led team to conference championship and playoffs in 2006 and

2009; Team captain and Member of Tiger Counsel; selected by coaches and players as one of five decision

makers

Student Athletic Advisory Committee 2006-2010

• Selected to attend NCAA National Leadership Conference in Chicago, Illinois on January 2009

• Organized Tiger blood drives, Tiger Field days for children of Springfield public schools and Tiger Awards to

recognize accomplishments of all student athletes on campus

Wittenberg University Human Resource Management Association Fall 2009-2010

Kentuckiana Society for Human Resource Management Association Fall 2010-

Present

Student Involvement Committee Fall 2009-2010

University of Louisville Graduate School Association Fall 2010-

Present

COMPUTER SKILLS

• Proficient in Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook, SPSS, Survey Monkey, ADP

Timesaver, Payforce, 360 Training

Contact this candidate