Manager Customer Service
Resume:
Jody Valentino-Florsch
*** ******* **. ? Westdale, NY 13483-1105?315-***-****?Email
***********@********.***
Profile
Highly motivated, detail & results oriented individual with a passion for
success. Team player & multi-tasker that is self-driven to maintain
standards. Positive & responsible communicator, that motivates others to
have the same great communication skills and service minded ethics.
Professional & diplomatic when interacting with people on all levels.
Superior ability to coordinate, educate, mentor, and facilitate. Diverse
management background that encompassed areas of administration,
manufacturing, and retail.
Flexible and versatile with open-mindedness that spreads to others quickly.
Works best when under pressure due to high energy level. Patient and
competent with demonstrated ability to foster the culture of change when
continual improvement is required. Proven ability to analyze and solve
complex issues in a professional, educated, efficient manner.
Education
SUNY Jefferson College AS Independent Studies
December 2007
1220 Coffeen St. Concentration Business Administration
Watertown, NY 13601 and Human Resource Mngt.
Stratford Career Institute Certified Veterinary Assistant
Dec. 21, 2006
1010 Vermont Ave. NW, Suite 805 w/ Highest Honors
Washington, DC 20005
Highland Central Schools Regents Diploma June
1987
Pancake Hollow Rd.
Highland, NY 12528
Honors & Achievements
3.324 Cum. GPA Honors Graduate
Dean's List all semesters
Achievement Awards in Team Building, Customer Service, World Class
Manufacturing Quality Advanced SPC, Interaction Strategies, and Empowered
Teams, Culture of Change, more.
Skills Summary
Microsoft Office includes Word, Excel, Outlook, Accounting 2007 & Quick
Books Pro
Administrative Duties Recruiting Training/Employee Development
Payroll, A/R, A/P Information Mngt . Organizational
Development
Balance Sheet-Acctng Inventory Control Acctng/Balance
Sheet/EOM
Cost/Budget Analysis Team Building Safety/OSHA
SOP Creation Team Leadership Biological
Awareness Training
Program Development Substance Abuse Training
Public Speaking Skills Lean Manufacturing Implementation
Culture of Change Educator Critical Thinking Skills Accounting/GL
Maintenance
Design & Planning Skills Human Resource Duties Data Analysis
Evaluation/Performance Appraisals Knowledgeable in Business Law
and HRM Management & Laws
Employment History
2008-2010 Office Manager Administrative/Acctng. Duties
Tolpa's Auto Parts, Inc. Staff Management,
Recruiting
French Rd Leaving Wage $ 16.00/Hr.
Remsen, NY 12438
2001-2002
Imperial Schrade, Inc. Manager Manufacturing Manager
Out of business Leaving Salary $45,000/year
1999-2001
Modern Cabinet, Co. Manager Administrative Duties
and
175 Smith St. Manage multiple factory
departments
Poughkeepsie, NY 12601 at one time
845-***-**** Leaving Salary $43,000/year
Plus Bonuses
1997-1999
Adams Fairacre Farms Manager Multiple Simultaneous
Management
1240 Rt. 300 Positions
Newberg, NY 12550 Administrative Duties
845-***-**** Leaving Salary $ 37,000/year
1987-1997
Agway, Inc. Assistant Store Manager Leaving Salary
$33,500/year
Out of business Equine Department Manager Administrative
Duties
Nursery Manager
Community Service & Volunteer Work
April 2004-Current
Hay Burners 4-H Club Organizational Leader/Administrator
931 Barrell Rd. Youth Development
Westdale, NY 13483-1105
2000-2002
Ulster County Agricultural Society Board Member 1 term
Ulster County Fair
Libertyville Rd. Horse Show Superintendent 1 term
New Paltz, NY 12526 Asst. Horse Show Superintendent 2 years
Note: Official transcripts, Letters of Recommendation, and references
provided upon request.
Contact this candidate