Customer Service Engineer
Resume:
Fr: Mr. Rodney A. Thomas
Orlando, Florida 32824
*******@*******.***
Dear Fellow Professional,
I’m inquiring about career opportunities with your company as an Electronic Technician in the Orlando, Florida area. This letter and resume serves as tool that will illustrate my qualities and skills, as it will relate to the position that I am applying for.
My educational background is in industrial technology, robotics (electrical, pneumatic and hydraulic systems), quality control, computers, electronics and curriculum development (training). My work experience is in the following: 1). Qualified, computer field service representative and trainer; 2). Experience installing, operating troubleshooting & repairing high speed, PLC, computerized equipment in many manufacturing environments; 3). Worked with Allen Bradley scanners and Siemens bindery line controllers and associated production line machines and equipment; 4). Conducted technical training for field service techs and on-site customer and operators. I’ve taken several computer software courses and training classes, provided technical phone and on-line modem support for customers, managed a $50,000 parts inventory and maintained a company vehicle.
By using my professional and interpersonal skills, leadership capability, and hard work ethic, this will allow me to be a valuable asset to your company. As a result of my previous work experience and education, I have proven to be a very dependable and productive employee.
I would very much appreciate an opportunity to meet with your company’s representative, in order to discuss potential employment with your organization. For your perusal I have enclosed a copy of my resume. At your convenience, please contact me at the address above or 407-***-**** (Permanent).
Thank you for your time and consideration.
Sincerely,
Rodney A. Thomas encl.
Rodney Thomas
437 Thunder Gulch Court Orlando, FL. 32824 407-***-****, email: *******@*******.***
OBJECTIVE: To utilize my education, work experience and interpersonal skills in a challenging position as an Electronic Technician with your company in the Orlando, Florida area.
EXPERIENCE:
2010-Present JKS INDUSTRIES, INC. Orlando, FL. (Process Engineer) Inspected and upgraded computerized, manufacturing equipment. Observed the operators performance, and the operational process of the machines and made improvements to the machines and trained operators in an effort to improve the efficiency and quality of the products that were being produced.
2001-Present INDEPENDENT CONTRACTOR Orlando, FL. (Senior Field Customer Service Engineer and Trainer) Installed and serviced packaging equipment, provided on-site, phone/modem service and formal training as well. Service and maintain industrial computerized equipment such as CPU’s, inkjet and laser printers, product detectors, conveyors and tachometer speed control devices, stackers, palletizers, labelers, line controllers, bottle fillers (in-line and carrousel), blow mold equipment and other associated packaging equipment. I provide service for customers in Florida and the Caribbean Islands.
1995-2001 VIDEOJET, INC. Orlando, FL. and Washington, DC. (Senior Field Customer Service Engineer and Trainer) Installed and serviced computerized packaging equipment, provided on-site, phone/modem service and trained employees and customers on how to operate and service the equipment as well. Serviced and maintained industrial machines such as CPU’s, inkjet and laser printers, product detectors, conveyors and tachometer speed control devices, stackers, palletizers, labelers, line controllers, bottle fillers (in-line and carrousel), blow mold equipment and other associated packaging equipment. I also provided customer sales information and product demonstrations during trade shows and maintained a 5 state and the Caribbean Islands customer territory for on-site maintenance engineering and training.
1989-1995 PRISM, INC. Atlanta, GA. (Senior Field Customer Service Engineer and Trainer) Nationwide representative for on-site customer service, training, assembling computerized equipment, installing, testing, troubleshooting components and operating computerized inkjet and laser printers, bindery line controllers and other associated packaging equipment. Manufactured CPU’s, installed mother boards, hard, floppy and tape drives. Loaded software, installed memory chips, controller boards and installed modems. Provided customer sales information and product demonstrations during trade shows and selected customer sites.
EDUCATION:
ILLINOIS STATE University Normal, Il. (Master of Science Candidate in Industrial Technology) Area of Concentration in Industrial Technology/Management/Training
MISSISSIPPI VALLEY STATE University Itta Bena, MS. (BS degree in Industrial Technology) Area of Concentration in Electronics/Robotics/Quality Control. President of National Association of Industrial Technology. President of Electronics Club, Air Force R.O.T.C. (Arnold Air Society) and University Football (QB)
CERTIFICATIONS: Microsoft Certified, Certified Industrial Trainer and State of Illinois Certified Teacher's
PERSONAL ATTRIBUTES: Outstanding customer satisfaction and communication skills, goal oriented,
Enthusiastic, reliable, well organized, self motivated and focused.
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