Customer Service Project Manager

George A. Bowles

**** *********** *****, *********, ** 92057

Email: ********@***.*** Telephone: 562-***-****

Successful, Human Resource Management Professional

A recently retired Commander in the U.S. Navy bringing more than 20 years

of vast Customer Service/HR management experience involving some very

challenging environments. This requires an advanced education and a broad

skill set along with outstanding communication, collaboration, negotiation

and supervisory skills to achieve the desired results of completing the

mission, on schedule, within budget and with the utmost in employee safety.

HIGHLIGHTS OF QUALIFICATIONS

Self-Motivated * Exceeds Expectations * Technical Skills Training *

Relentless Achiever

Regulatory Compliance Training * Logistics & Scheduling * Excellent Time

Management

Agile Collaborator * Effective Negotiator * Relationship Builder * Trainer,

Mentor & Coach

Synergistic Solutions * Process Analysis * Operations Excellence * Proven

Leadership Skills

Budgetary Oversight * Effective, Creative Communications * Management Team

Development

SELECTED PROFESSIONAL ACHIEVEMENTS

MANAGED as many as 1,000 people at 10 separate commands at 4 different

levels of leadership.

IMPLEMENTED an indoctrination process, first-term enlistments retention

increased from 70 to 95%, thus reducing costly turnover expenses.

DEVELOPED and maintained an exemplary command climate as validated by an

external Military Equal Opportunity Survey that ranked command well above

Navy-wide benchmarks.

SUPERVISED an annual operational budget of $152K and training budget in

excess of $3.4M.

LIASED between local entities for contractual discussions involving a

transfer of federal property.

APPOINTED as Navy representative for building design, new construction and

land development for a joint reserve center involving 4 services. Total

cost of project was $61M with a Navy portion of $21M.

EDUCATION & FORMAL TRAINING

. Master of Science; Human Resources Management - National University

. Bachelor of Science; Wildlife/Fisheries Sciences - Texas A&M

University

. U.S. Navy Specialized Training: Leadership, Security Manager,

Commercial Purchase Card, Communication, Legal, Instructor Training,

and Engineering.

George A. Bowles Page 2 of 3

Email: ********@***.*** Telephone: 562-***-****

PROFESSIONAL SYNOPSIS

Pacifica High School, Garden Grove, CA

AUG, 2008 - JUN, 2011

Senior Naval Science Instructor, NJROTC program.

United States Navy, Commander DEC, 1983 -

AUG, 2008

. May 2005 - July 2008: Commanding Officer, Naval Reserve Center, Los

Angeles

. September 2003 - April 2005: Commanding Officer, Naval Reserve

Center, San Antonio

. Jul 2001 - August 2003: Executive Officer, Naval Reserve Center, Fort

Worth

. June 1998 - June 2001: Operations/Training Officer, Readiness Command

Region South

. Various and diverse assignments in prior years of service.

Customer Service

. Implemented an indoctrination process; first term enlistments'

retention increased from 70 to 95%.

. Coordinated with 3 medical centers to improve the overall readiness

from 50 to 75% in 6 months.

. Developed and maintained an exemplary command climate as validated by

an external Military Equal Opportunity Survey that ranked command well

above Navy-wide benchmarks.

Training

. Provided training on fiscal management and fund availability to over

40 regional trainers.

. Provided classroom and on-the-water instruction in keel boat sailing

for 400 cadets in 3 years.

. Monitored the readiness of 18 Reserve Training Centers of 7,000 men

and women.

. Certified to teach a multi-subject, 4-year curriculum, including

writing and updating lesson plans, while instructing over 300 students

in military drill, discipline, seamanship and leadership.

Supervision

. Oversaw the maintenance of federal property and land four buildings of

125k square feet on 23 acres.

. Managed as many as 1,000 people at 10 separate commands at four

different levels of leadership.

. Supervised the mobilization and demobilization of over 500 Reserve

personnel in support of Middle East Operations. Coordinated family

advocacy support program for families of mobilized members.

. Synchronized the efforts of local medical Reserve personnel; overall

medical and dental readiness improved to over 90% with a total cost

savings of over $130K.

George A. Bowles Page 3 of 3

Email: ********@***.*** Telephone: 562-***-****

PROFESSIONAL SYNOPSIS

Fiscal Manager

. Supervised an annual operational budget of $152K and training budget

in excess of $3.4 million.

. Managed an annual regional training fund totaling of $5.85M for 28

regional reserve centers.

. Administered a $46K budget as a shipboard Welfare and Recreation Fund

custodian.

. Oversaw the annual facility operational budget of over $145K, a

Selected Reservists training budget of $1.8M and Full-time staff TAD

budget of over $21K.

Project Manager

. Oversaw a $1.3M HVAC system renovation which was completed three

months early.

. Liaison between local entities for contractual discussions involving a

transfer of federal property.

. Navy representative for building design, new construction and land

development for a joint reserve center involving 4 services. Total

cost of project was $61M with a Navy portion of $21M.

Coordination

. Coordinated the visits from Director of Naval Reserve (3-star Admiral)

on two separate occasions.

. Coordinated with the Department of Homeland Defense and the Office of

the California Congressional District to host anti-terrorism and

defense training to more than 400 first responders.

. Orchestrated with 64th Congressional District to provide an Honoring

and Recognition event for 186 demobilized Navy Reservists.

Congressman accepted invitation as the event's guest speaker.

Security

. Revised shipboard procedures governing control of arms, ammunition,

keys and locks.

. Trained in security systems and procedures to protect students,

facilities, and properties.

. Wrote a command physical security plan which incorporated self-defense

procedures, security alert manning and training instructions.

Supervised 350 Personal Reliability Program (PRP) records.

. Coordinated aspects of classified materials security, personnel

security, information systems security, and security education and

training. Trained 45 regional Anti-terrorism Training Officers.

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