Customer Service Quality Assurance
Resume:
Isaiah A. Evans
Brooklyn, New York, 11212
*********@*****.***
Objective: To obtain a new and challenging position that will allow me to
grow professionally.
Education: Central Piedmont High School
Academic Diploma 2002
Summary of Skills and Qualifications:
Excellent Customer Service skills
Internet and computer savvy
Maintenance and warehouse management experience
Clean NYS Driver's License
Building management skills
Functions exceptionally well independently and with a team
Fantastic leadership skills
Employment History:
Verifone Media Solutions
Long Island City, NY
Posting Operator
Sept. 2010
to Present
Removes and replaces advertisements on TLC Taxi's display boards
Recruit new TLC drivers to use our company as an advertisement provider
Organize and document car listings for quality control
Travels to different locations in the Tri= State area on a daily basis
to conduct the above tasks
Maintain company vehicles
Maintain and stock storage areas
Cemusa Inc
Maspeth, NY
Maintenance operator
04/07-01/08
General maintenance of Newsstands, Bus shelters, and Public toilets
Replaced broken glass from newsstands and bus shelters
provided inspections of newsstands and bus shelters
Changed advertisements in bus shelters and newsstands
Trained newly hired associates
Responsible for company equipment and inventory for regularly scheduled
audits
General building maintenance for the company building
King Teleservices-311 Campaign
Brooklyn, NY
Call Center Representative
01/06-04/07
Handled customer complaints and provided general information requests
for NYC civilians
Maintained 98% average for Quality Assurance evaluations
Documented specific complaints and opinions for the Department of
Housing Preservation and Development and the Mayor's office
Referred and transferred civilians to appropriate government departments
and agencies
References: Available upon request
Contact this candidate