Customer Service Medical

Katty L. Polk

**** ******** ****** ***** **. Apt 261 ( Saint Petersburg, FL 33705 (

727-***-**** ****.*******@*****.***

JOB OBJECTIVE

To obtain a position utilizing my past work experience to the mutual

benefit of my employer and myself.

SUMMARY OF QUALIFICATIONS

. Over ten years experience providing superior customer service for

patients in variety of medical settings.

. Understand use of varies claim forms CMS 1500,HIPAA 837P,ICD9, X12-837

. Certified Nursing Assistant and Home Health Aide

. Certified in Continuing Education in Nursing

. Understand regulations that require use of specific code sets CPT-4

for procedure and ICD for diagnoses

. Knowledge of order of draw, Processing of tubes, Venipuncture.

PROFESSIONAL EXPERIENCE

Dependable Care Home Health Agency Seminole, FL

11/2008

Manor Care Nursing Home Dunedin, FL

1/2007

The Abbey Nursing Home St Petersburg, FL

9/2005

Palm Garden Of Pinellas Largo, FL

6/2004

Shore Acres Rehab St. Petersburg, FL

2/2002

Home Health Aide/ C.N.A

. Maintained records of patient care, condition, progress or problems to

report and discuss observations with supervising nurse or case

manager.

. Observed patients conditions and recorded patient's activities of

daily living.

. Performed basic office duties such as answering phones, retrieving

patient charts and operating office equipment.

. Provide patient care by applying surgical and supervising exercise

routines.

. Translated physician's/ nurse medical instructions to patient and or

their families.

. EDUCATION

Florida Medical Prep Certified Phlebotomist / Med Tech

Certified 2011

Biz Tech Learning Center Medical Office Specialist/E.H.R

2010

Jefferson High School High School Diploma 2008

Bay Pines V.A. Certified Patient Care Tech/C.N.A 1992

CERTIFICATIONS

. Electronic Medical Records and HIPAA Compliance

. Medical Office Procedures, Patient Billing utilizing Medisoft Billing

systems

. Introduction to the Personal Computer

. Computer in the Medical Office

. Phlebotomist

. Med Tech / CPR

. Prevention Of Medical Errors

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