Customer Service Administrative Assistant
Resume:
Kristin Knuutila Clark
Niagara Falls, NY 14305
716-***-**** (home)
716-***-**** (cell)
********@**********.***
Education and Certifications:
Bachelor of Science Degree in Physical Education (K-12)
SUNY Brockport, Brockport, New York, May 1994
Associate of Science Degree in Liberal Arts and Science (Physical Education
Emphasis)
Niagara County Community College, Sanborn, New York, May 1992
Professional Experience:
Niagara County Community College
Administrative Assistant in Athletics - Academic Monitor/Recruitment
Coordinator (9/03-05/11).
Responsibilities included all correspondence with the NJCAA national
office, compiled eligibility, knowledge of all NJCAA rules and
regulations, letters of intent, recruitment for incoming student-
athletes, assisting with transferring student-athletes both to and
from the institution, monitoring all academic issues for student-
athletes, maintaining and checking for code of conduct violates,
coordinated new student and athlete orientations and general office
tasks such as answering phones, filing and customer service issues.
Instructor in the Physical Education and Health Department (05/03-05/11).
Responsible for planning and implementing lesson plans for the classes
that I taught, including projects and exams, recording grades and
consulting with students in danger of failing when necessary.
Intramural Recreation Coordinator (9/03-5/09).
Responsibilities included supervision of student workers and all
persons using the facilities during all open hours. Develop and
implement new ideas/activities for student to participate in through
intramural recreation. Hiring and firing of employees, scheduling, and
safety and security of all employees and participants.
Niagara Christian Academy
Instructor in the Physical Education, Computer and Library (09/94-06/03).
Responsible for planning and implementing lesson plans for the classes
that I taught, including projects and exams, recording grades and
consulting with students as well as monitoring remediation on
computers for a local grant.
Coaching Experience:
Assistant Women's Soccer Coach for Niagara County Community College (8/94-
12/96, 8/05-12/05, 8/08-12/08, and 8/10-12/10).
Assistant Women's Lacrosse Coach for Niagara County Community College
(12/09-5/10).
Catholic Grammar School Swim League (9/94- 6/04)
Both Coached one of the team in the league as well as running the
league itself, Assist in creating workouts for swimmers on a daily
basis, instruct swimmers on the techniques of each stroke, and mentor
swimmers. Created schedules and maintained results for the entire
league.
Retail Experience:
Gateway Country
Computer Sales (09/98-02/01)
Responsible for reaching sales goals, tracking orders and helping with
customer service.
Movies Plus
Assistant Manager (05/94-09/98)
Responsible for ordering inventory, running sales and rental reports,
hiring, firing and scheduling of staff.
Computer Skills:
Microsoft Word 2003, 2007
Microsoft Excel 2003, 2007
Microsoft PowerPoint
Microsoft Publisher
Outlook Web Access
Banner
Certifications:
Red Cross CPR for the Professional Rescuer (Trainer Certified)
Red Cross First Aid (Trainer Certified)
Red Cross AED (Trainer Certified)
References:
Lynn Brochu Debbie Burns
Health and Physical Education Department Chair Advisement
Coordinator
Niagara County Community College Niagara County Community
College
3111 Saunders Settlement Road 3111 Saunders Settlement
Road
Sanborn, NY 14132 Sanborn, NY 14132
Lee Wallace
Retired Athletic Director
Niagara County Community College
3111 Saunders Settlement Road
Sanborn, NY 14132
Jillian Faddoul
Athletic Events Coordinator
Niagara County Community College
3111 Saunders Settlement Road
Sanborn, NY 14132
Deborah Thompson
Adjunct Faculty
Niagara County Community College
3111 Saunders Settlement Road
Sanborn, NY 14132
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