Human Resources Manager

MARK F. GILHOOLEY

*** ******** *****, **, ***** Vernon, NY 10552

***********@*****.*** * 917-***-****

EXPERIENCE

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SERVICES FOR THE UNDERSERVED, INC.

Deputy Director Human Resources New York, NY

Partnered with Director to manage strategic and tactical HR initiatives to 900 employees

at 60 locations for this provider of services to consumers with Developmental

Disabilities.

Conducted Labor Relations with 1199 union members, including grievance hearings and

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contract negotiations.

Investigated employee complaints and brought issues to appropriate conclusions.

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Resolved allegations of employee neglect/abuse to consumers. Conducted safety

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assessments to determine fitness of employees to return to work following allegations of

inappropriate and/or criminal behavior.

Supported overhaul of HRIS, Payroll and Timekeeping systems (Ceridian).

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2009-2010

ARBOR EDUCATION AND TRAINING

Regional Human Resources Manager Brooklyn, NY

Managed HR function to 400 employees in NYC who provide vocational rehabilitation

support to needy individuals. This involved a particular emphasis on Associate Relations

issues.

Revamped performance management process, resulting in more timely and effective

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employee feedback and development.

Investigated employee complaints and brought issues to appropriate conclusions.

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Managed acquisition and selection process of employees from former subcontractor.

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Managed transition to online application and timekeeping system (Kronos).

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2007- 2009

RAD ASSOCIATES, NEW YORK, NY

Various HR Consulting assignments primarily in support of luxury retail startup organizations.

2003-2007

ASPREY LIMITED USA

Human Resources Director New York, NY

Realigned department’s efforts to dovetail with organization’s strategic objectives.

Directed all aspects of Human Resources for this exclusive British luxury retailer.

Implemented new performance management process with managerial developmental

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learning, resulting in markedly improved supervisory skills and employee buy-in.

Sourced more cost effective health insurance benefit, reducing company cost by 10%

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while maintaining appropriate coverage for employees.

Reduced both recruiting and legal costs by 50%.

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Developed and managed organization’s training and development program for

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existing employees and effective on-boarding for new hires, resulting in rapid

assimilation into company culture and mission.

Recruited broad spectrum of high-quality luxury Retail, Marketing and Finance

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executives, enhancing strategic workforce.

Updated policies and employee handbook, increasing legal compliance and reducing

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risk while maintaining synergy with luxury environment.

MARK F. GILHOOLEY

2000-2002

MACY’S LOGISTICS (formerly Federated Logistics)

Director, Human Resources and Safety Secaucus, NJ

Directed HR and safety functions for Macy’s largest Distribution Center, which annually

processed $7.0B of product. Conducted Labor Relations with representatives of 625

union employees.

Developed policies appropriate to facility and modified/improved existing ones to

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align with facility’s evolving business objectives.

Implemented procedure to more efficiently collect medical premiums resulting in a

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cost reduction of $50,000 per year, and reduced workplace accidents from 70 to 21 in

one year.

1995-2000

MACY’S SYSTEMS & TECHNOLOGY (formerly Federated

Systems Group)

Human Resources Manager, Field Organization Duluth, GA

Directed HR functions for nationwide, multi-site technology group. Provided strategic

support and development to 400 telecommunications, network, and POS employees,

adjusting HR efforts to support organizations goals.

Planned and implemented structural reorganization affecting 400 employees, which

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increased efficiency, reduced payroll by 5%, and established broader skill sets of

employees.

Managed employee opinion surveys and 360 feedback meetings. This, along with

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field reorganization resulted in measurable improvement in employee morale.

Improved employee relations, communications and benefits resulting in 10% reduced

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employee turnover each year.

1990-1995

FILENE’S BASEMENT

Regional Personnel Manager – NY, NJ, PA, DC and VA

Oversaw Human Resource functions for 1500 exempt/non-exempt employees in 20-store

Field Organization with sales volume of $200 million; heavy emphasis on recruiting,

succession planning, and customer service.

Supervised, trained, audited and supported store Personnel Managers.

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Established cost effective process to successfully hire 100+ employees for each of 12

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store openings.

Reduced recruiting costs by 15% each year.

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PROFESSIONAL AND VOLUNTARY ASSOCIATIONS

Member, Society of Human Resource Professionals, PHR Certification

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Former Trustee, New Rochelle Public Library

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Director, Board of Directors, Vernon Woods Cooperative Association

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EDUCATION

BA, Political Science, Fordham University, New York, NY

Various studies related to history, culture and politics of the Middle East

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