Manager Customer Service

Arzo Hoshmand

***** ******* **** #* ( Sherman Oaks, CA 91411 818-***-**** (

************@*******.***

SKILLS

. Excellent ability to gather and analyze data and generate reports

. Excellent coordinating skills

. Ability to schedule appointments and maintain calendars

. Excellent interpersonal skills

. Software: Microsoft Word, Outlook, PowerPoint, Excel & Yardi

PROFESSIONAL EXPERIENCE

Administrative Assistant

Wells Fargo Bank, Encino, CA

October 2007 - Present

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for Supervisors & District Managers which

also included travel and lodging arrangements

. Coordinate with various staff for operational support activities of

the unit; serve as a liaison between departments and operating units

in the resolution of day-to-day administrative and operational

problems

. Perform special projects and events as requested by District Manager &

Market President

. Duties include: compiling information and preparing moderately complex

reports using appropriate software. Worked closely with both internal

& external customers to meet their service needs

Leasing Consultant

Essex Property Trust, Encino, CA

May 2010- present

. Successful leasing of apartments

. Prepare and maintain current resident profiles

. Responsible for tracking and recording all traffic and rental results

for monitoring by the community and the company

. Maintain courteous communications with residents, applicants, and

representatives of other companies

Riverstone Residential, Encino, CA

June 2009 - May 2010

. Interact directly with prospect and current residents to achieve

maximum occupancy

. Generate and handle traffic, leasing apartments, qualifying prospects,

preparing lease documentation, and completing move-in paperwork and

procedures

. Assist residents throughout their residency

. Review unit availability on a daily basis

. Lead guests to vacant and/or model apartments and discusses the

features and benefits that meet the needs of my guests

. Complete lease agreements and collect rental deposits

. Work with different properties (Encino, Sherman Oaks & Studio City)

Assistant Manager

Wells Fargo Bank, Granada Hills, CA

January 2006 - October 2007

. Responsible for quality leadership, customer service, risk management

& sales

. Assisted the store manager in establishing sales and service goals

. Actively sold & serviced new and existing customers as needed

. Lead by example and demonstrated to team members on how to be an

effective team player

. Constantly maintained/enhanced team members' self-esteem to engage and

build team unity

Personal Banker

Wells Fargo Bank, Granada Hills, CA

September 2005 - January 2006

. Awards Received: "Customer Experience" & "Searching For Stars"

. Responsible for performing [pic]transactions in areas such as savings

and checking withdrawals and deposits

. Built excellent relationships with client by providing highly

personalized service

. Responsible for responding to customer's enquiries and their concerns

regarding products & services

Cosmetic Manager

Macy's Department Store, Glendale, CA

September 2003 - September 2005

. Oversaw all aspects of cosmetic counter, including managing, training

& promoting

. Hired, trained and supervised staff to maximize profit for the company

. Worked hands on with customers on purchasing and educating them on

products

. Provided motivation for sales team to extend their best effort in

meeting customer expectations

EDUCATION

Sheridan College, Oakville, Canada

Associate Degree, Small Business Management

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