Customer Service Manager
Resume:
JEROME W. PARKER
Pittsburgh PA *5104
Mobile: 240-***-****
Home: 412-***-****
Residence: *****@***.***
VALUE OFFERED: Professional that thrives for outstanding results, personally dedicated to organizational
growth, success and development within the corporation. Finance position that utilizes enhanced skills in.
KEY SKILLS
Budget Development Forecasting Variance Analysis Strategic Planning
Project Management Leadership Logistical Planning Operations Management
Earn Value Management Project Controls Financial Slides Scheduling
QUALIFICATIONS
o More than 10 years professional experience in logistical-related areas such as construction
management, human resources, stock control, warehouse operations, logistical planning, and
forecasting.
o Proficient with Microsoft Office, PeopleSoft, MS Project, Monarch, CA View, Oracle databases, Digital
express, Hyperion, Costpoint and Excel.
o Cross-functional, dedicated, organized, and motivated professional with strong leadership skills and a
professional attitude.
o Interim DoD Secret Security clearance.
EDUCATION & TRAINING
o B.S. Business Management/Finance, University of Pittsburgh, Pittsburgh, PA
o Certificate, Microsoft Project 98
o Certificate, Microsoft Excel
o Member of SCEA
EXPERIENCE
Financial Management
Project Control Analyst, SAIC Corporation Abingdon, MD 2008-2011
Plan, Monitor, provide Cost & Financial analysis and develop baselines for Government funded projects.
o
o Assist Task/Program Manager and all internal customers to monitor and schedule monthly cost
analysis for CPFF, FFP and Cost Reimbursement task.
o Provide Scheduling- MS Project to develop project baseline for contract with Multi-Subtask
Projects, and track cost for accurate tracking results. Authorize invoices. Estimate, post monthly
and year end accruals. And set-up PMO on multi CLIN task.
o Develop EAC, ETC and Earn Value Management for Government contracts and subcontract
project for award fund.
o Prepare the financial portion of briefs to support the task manager in program review boards
meetings with Senior Management.
o Assist with Business unit Financial Planning and Revenue analysis and cash flow analysis.
Database Manager, Mantech Corporation, Arlington, VA 2007 – 2008
Gather financial information for Military Construction (MILCON) Integrated Planning Team valued
o
over 20 billion dollars for the Department of the Army
o Assist with Program Objective Memorandum (POM), Program Planning and Budgeting
System and Base Realignment And Closure (BRAC) fund transfers from the MCA Fund
Prepare agendas for future MILCON Projects, and POM to do list issues.
o
Developed a spreadsheet to resemble the Presidential Budget for BRAC and other MILCON
o
related Appropriations for POM Build equating 40 Billion FYDP funding.
Jerome W. Parker
Operating Financial Metric, Washington Gas, Springfield, VA 2006 - 2007
Provided budget support to Vice Presidents and internal customer teams in budget Planning
o
Forecasting and variance explaining for the Human Resource/Organization
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Development and Customer Service expense centers
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Provided Budget monthly reports for monthly variance explanations for Operating and Maintenance
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budget expense center
Responsible for $4.5M Human Resource and $18.2M Customer Service budget
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Developed forecast for expense adjustment for monthly and quarterly earnings reports
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Conducted due diligence to explain variances for management monthly close budget Target meeting
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and by developing the high level schedule –D report
o Prepared monthly accrual and year close accrual submittals and match against general ledger
to ensure that accrual has been posted and reversed correctly
Profit Improvement Analyst, Hecht’s Department Store, Arlington, VA 2005 - 2006
Provided qualitative and quantitative analysis, trend analysis, and cost comparisons upon
o
request for new ideas in an six sigma environment for expense and gross margin reduction
projects for $12M annual accountability
o Gathered financial data and business data to calculate expense and
gross margin savings
o Controlled and edit light bulb purchasing expense, saving $30,000 per
month
Project Controller/Financial Analyst Kmart Corporation, Troy, MI 1998 – 2002
Controlled estimated budgets and tracked budgets expenditures in PeopleSoft/Excel for 2100 retail
o
stores Planned, estimated, and purchased major fixtures and equipment for interior construction
Capital Projects; authorized purchase orders. Provided strategic planning forecasting for corporate
market growth.
Management
Assistant Store Manager, CVS/PHARMACY, Washington, DC 2003 - 2005
Administered succession planning and prepared career road-maps for entry-level personnel
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Managed store operation according to corporate programs.
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Set up store based on seasonal plan-o-gram.
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Project Coordinator / Operation Manager, Kmart Corporation, Troy, MI 1998 - 2002
Supervised 30 associates in a store with annual sales volume of $10 million; managed store operations
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and corporate initiatives including human resources, checkouts, and customer service facility
management for interior and exterior of building, office and replenishment
Managed product shelf life integrity to increase customer satisfaction and in-stock position
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Acted as liaison between design/construction and store operation in Big Kmart High frequency program
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for multiple retail stores (Pantry Rollout)
o Conducted material take-offs on prints for project item needs and estimation. Developed scope of
work for estimation and to reduce punch-list work at completion
o Prepared bid/RFQ packages for major equipment purchase items and resource cost.
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