Manager Customer Service

Sylvia S. H ilmy

**** ****** ****** #** *** Jose, Ca Phone: 925-***-**** *******@*****.***

Key Skills Achievements

Team Leadership &

F acilitation

**** *********’s Bartender of the Year

Detail-oriented

The Pioneer Newspaper’s Fi rst Web Portal Editor

Scheduling & Time

Department Honors

m anagement

Education

Customer relations

a nd satisfaction

California State University, East Bay

B A Mass Communications 2010

Generating teamwork

Public Speaking

Project Planning &

Coordination

Exceeds Expectations

Work Experience

H uman Resource

Coordinator H R Coordinator: H P webOS through Manpower J uly

2011- Present

Profile

Staffing Operations team member.

Systems used: Outlook and calendaring extensively, Excel, PowerPoint,

I am recent a California

Word, Trovix, HireRight. .

S tate University graduate

Orientation: set-up and administer orientation, coordinate presenters and

w ith a Bachelor of Arts

p resenting.

degree in Mass Supported four recruiters, and aided in supporting more as needed.

Communications with an Interview scheduling

Offer letter generation and shipping

emphasis in public

Background investigation processing: HireRight.

r elations, journalism,

New hire preparation and On-boarding.

a dvertising, and some

Candidate data tracking and analysis: Trovix

m arketing classes. Future

Report generation: Word, Excel, PowerPoint

aspirations include a Contractor conversions

g raduate program in Project work as assigned

h uman resource

Staffing Specialist : Manpower August 2007-

m anagement. I am a hands-

March 2008

on learner who is well

r ounded with verbal and

Recruit, interview and test applicants using the Predictable Performance

w ritten communications. I

System to evaluate their qualifications for assignments.

a m proficient in many

Administer the training of temporary employee to upgrade their skills for

M icrosoft applications, assignments.

Fill the customer's work orders with qualified temporaries.

i ncluding but not limited to

Schedule, check-in and provide pre-assignment orientation to all

Word, Publisher, and Excel.

temporary employees.

P ast employment, as a

Monitor temporary employee attendance and performance using the

S taffing Specialist with

phone and Quality Performance Program.

M anpower, gave me Troubleshoot to resolve the problems or complaints of the customer and

experience working with temporary employees.

Coach and counsel temporaries to ensure quality performance and job

new hires, facilitating

satisfaction.

o rientations, employment

Make key skill telephone sales calls to acquire new business within

verification and an

customer.

u nderstanding of Coordinate the use of other staffing vendors as necessary.

Answer telephone to provide desired information for customers and

employment laws and

temporaries.

r egulations. Other duties

Maintain customer and temporary employee records to ensure

i ncluded scheduling,

completeness and accuracy.

i mplement and maintain

Reconcile invoices from all vendors and prepare for final approval and

f iling systems (computer payment.

Produce requested management reports.

a nd print), interviewing,

Lead Bartender : Cap’s Bar and Grill

r ecruiting, and maintain

open communications with M arch 2007-July 2011

c lients and employees.

Customer relations and

satisfaction at all t imes,

assist in bar orders,

maintain a clean and

sanitized environment,

t rain new employees,

shift functions, banquet

bartender or server

S tore Manager : PostNet January 2005-

December 2006

Scheduling, ordering stock, graphic design for business cards,

b rochures, flyers etc., watch labor hours, interviews, conduct staff

meetings, customer service, daily functions for operation of the

s tore

Regional T rainer and Bartender :

B r inker’s In ternational, Chili’s Bar and Grill December

2003-March 2007

Wore many hats at Chili’s: Regional Trainer, Manager Assistant,

Lead Trainer in-house, Bar tender, Server, Quality Assurance, To-

go, Hostess, Orientation Specialist

Assistant Manager : Shirtique

1999-2006

Promoted teamwork, interviews, scheduling, assisted with

o rdering, participated in trade shows, embroidery,

customer orders, assisted sister stores in new openings,

stocking and interviewing.

A ble to Travel Extensively References and recommendations available upon request

Contact this candidate