Customer Service Operator

MICHAEL J. NASBY

***** ********* ******, ********, ********** 92301

Home 760-***-****

Cell 909-***-****

*******.******@*******.***

SUMMARY OF QUALIFICATIONS

Detail-oriented Inventory Analyst recognized for prudent thinking,

adaptability and follow through in inventory coordination to minimize cost

and maximize product availability. Known for astute data analysis and

reporting in order to meet critical business needs. Self-motivated, with

ability to problem-solve, multitask and prioritize workload. Possess

computer laptop for business use. Technical skills include proficiency in

Microsoft Word, Excel Pivot Table development, Outlook email system and

worked with PeopleSoft AP. Possess familiarity with Microsoft Access and

PowerPoint. Also, I currently have my own retirement health care and

dental plan via my previous employment with Verizon Communications.

PROFESSIONAL EXPERIENCE

VERIZON COMMUNICATIONS/ GENERAL TELEPHONE 1981-2009

Analyst- Installation & Maintenance (Management) (2004-2009)

Managed, stocked and distributed >$50K of paystation inventory for 14

states from California to Virginia. Utilized analytical ability to improve

specific inventory levels and purchased products to maintain inventory

levels with an approximate $5K monthly budget. Maintained

intercommunication with Supervisors, technicians and contractors to fully

support customer paystation accounts.

. Assumed additional responsibility for facilitating inventory from 9 to 14

states, following organizational restructuring.

. Applied self-taught skills in Microsoft Excel and Access to create

monthly and on-demand ad-hoc Excel Pivot Table reports for managers,

supervisors and contractors; created payment invoices via Excel Pivot

Table reports, pulling details from multiple databases in order to form

contractor Invoicing for payment in PeopleSoft AP.

Public Communications Sales Technician (1998-2004)

Organized assigned route for collections, repairs, installation, removals,

and other maintenance activities to maintain quality customer service for a

territory comprising 5 cities.

. Assisted Supervisor in deploying work assignments and maintained

confidentiality in the correcting and forwarding of 10 employee timesheets

on a weekly basis.

. Through ardent customer service and repair maintenance of paystation

facilities, was able to obtain paystation contract renewals with business

customers, resulting in >$25K in continued revenue for the company.

Michael J. Nasby Page 2

Toll/ Directory Assistance Operator (1981-1998)

Responded to "Dial 0" operator customer calls and "411" Directory

assistance customer calls. Assumed responsibility for resolving more

difficult customer calls as a Lead Operator.

. When not taking calls as an operator or Lead Operator, organized office

confidential files and acted as personal secretary to 3 Supervisors

organizing their appointment schedules and confidential files.

EDUCATION

POMONA HIGH SCHOOL Graduate, Pomona, California

SKILL SUMMARY

Microsoft Office Suite: Word, Excel Pivot Table development, Outlook,

Access, and PowerPoint. PeopleSoft AP and Lotus Notes

ADDITIONAL KEYWORDS

Inventory Analyst. Inventory Coordinator. Data Analyst and Records

Keeper. Contractor Management.

Currently located in Victorville area, Southern California: 760-***-****

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