Customer Service High School
Resume:
Mobile 407-***-**** • e mail **********@*****.***
* ******** ***** • casselberry, FL 32707
Chinna r. Gill
objective
To continue my working experience and develop my professional skills to expand responsibilities with a strong
company, that can provide training and mentorship in a customer service oriented environment.
Professional Experience
June 2011 August 2011 RayTown Vacations, Inc. Altamonte Springs, FL
Receptionist
Greet guests upon entering the reception area.
Verify guest identity through invitation, manifest, driver’s licenses, and credit cards.
Enter touring couple survey information into the My Grand Concerto system.
Follow rotation when assigning sales representatives to touring couples.
Prepare gifts for exiting couples, then log all gift identification numbers for inventory.
Enter member contracts, run credit cards, and verify contracts with members.
Prepare weekly payroll.
Correspond to e mails from the corporate office and marketing company.
Answer phones in a professional and friendly manner.
Stay organized, enter data quickly and correctly, and maintain an energetic and positive attitude.
August 2010 June2 2011 Bob Evan’s Restaurant Fern Park, FL
Hostess/Server
Greet guests upon entering the restaurant.
Follow rotation when seating.
Upsell menu item to guests before leaving them with their server. (Also done while serving and cashiering.)
Cash and credit transactions.
Responsible for keeping the front of the store clean and neat.
Memorize menu items.
Handle customer comments/complaints to the best of my ability.
Lift and carry heavy trays, boxes of inventory items, buckets of ice.
Take and put together carry out orders.
Operate dishtank.
2
Bus tables.
Stand for several hours at a time.
Remain organized, focused, and efficient during busy times.
Provide great customer service.
July 2009 – January 2010 Aloma Park OB Gyn P.A. Winter Park, FL
Receptionist
Check patients in.
Enter new patient information into the computer.
Create new patient charts.
Update patient information.
Verify patienet insurance eligibility and benefits.
Answer phone calls/take messages for the doctor/confirm patient appointments.
Print and fax documents.
Call in patient prescriptions
Collect patient payments.
June 2008 – July 2009 Sliderz Adventure Center Orlando, FL
Party/Safety Coordinator
Responsible for ensuring the safety of both children and adults participating in activities.
Coordinate events and work directly with families hosting parties in the facility.
Be energetic and friendly, to ensure great customer service for all involved in the party.
February 2006 – July 2009 Bruster’s Ice Cream Oviedo, FL
Crew Leader – Lead Ice Cream Maker
Mobile 407-***-**** • e mail **********@*****.***
7 lamplite court • casselberry, FL 32707
3
Work closely with owner to perform everyday functions and operations of the store.
Open and set the store up alone, and supervise daytime employees.
Supervise nighttime staff, and close up the store.
Handle any customer complaints, concerns, or comments.
Construct and decorate ice cream cakes for both customers and the display.
Make ice cream.
Memorize all menu items and ice cream flavor ingredients.
Memorize and fill customer orders quickly and accurately.
Responsible for handling daily financial paperwork.
Handle money and registers, count deposits, take deposits to the bank, and get change for the shop.
Have access code to the safe, and I was responsible for setting alarm code and locking up at night.
Create weekly schedule for all employees.
Lead tours of the facility.
Required to be very customer service oriented and friendly.
Education
2007 Present Valencia Community College Orlando, FL
A.A. Psychology
2003 2007 Oviedo High School Oviedo, FL
High School Diploma
Other information
Fluent in Spanish
Skilled in Microsoft Word, PowerPoint, Excel, and Outlook.
Able to type 100 words per minute.
Mobile 407-***-**** • e mail **********@*****.***
7 lamplite court • casselberry, FL 32707
4
I am a quick learner, and have the ability to pick up new tasks easily.
Mobile 407-***-**** • e mail **********@*****.***
7 lamplite court • casselberry, FL 32707
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