Slim Addad

***** **** ******* *****, ******, CO *0013

720-***-**** abgthx@r.postjobfree.com

Project Manager / Coordinator

Accomplished professional with strong Information Technology, financial

service and academic credentials seeking a challenging Management or

Analyst position

Profile

> Highly experienced Information Technology professional, with in-depth

experience in providing project management as well as technical

support; strong capability to analyze problems and modify existing

processes or develop new solutions.

> Holder of Bachelor of Science in Computer Science; Certified Project

Management Professional, with additional Business Analysis and Six

Sigma Green Belt Certifications.

> In current position, tasked with oversight and implementation of

variety of ad hoc and technical projects; perform troubleshooting on

multiple software and hardware, including telephones, Blackberry's,

wireless data cards, laptops/desktops and setting up email.

> Earlier, with Western Union, held responsibilities in overseeing wide-

ranging areas, including managing technical projects, relationship

management with help desk partners as well as outside vendors,

overseeing rollouts of software/hardware, and developing data analysis

as well as authoring relevant reports.

> Additionally, provided personnel development and management, including

training and coaching/counseling of staff; oversaw and managed any

problem issues or incidents.

> With Home Depot unit, served as Service Desk Manager, with

comprehensive responsibility for managing entire department, including

customer relations, assuring adherence to organizational policies and

procedures, installing sales and consumer credit, and providing

training across multiple departments.

> Additionally, was an Internet Sales Consultant for a major automobile

dealership, providing input as to redesign of organizational sales

processes; held responsibilities for providing customers with product

information and negotiating sales terms/agreement, and actively

followed-up on all sales to assure customer satisfaction.

Technical Skills

Microsoft Office Suite,

Front Page, Visio

Project, Publisher

Windows x/NT/2000/XP/Vista/7

UNIX SCO

Novell

AS400

Progress 9.0B

Oracle7

Visual Basic

FoxPro

Dbase

Clipper

C++

SQL

Assembly Language

Prolog

Pascal

Adobe Illustrator

Photoshop

Lotus Notes

Win Design

AMC*Designer

Windev

UML

Hypercom

RDM

Professional Experience

Project Coordinator & Technical Support, Go Wireless, Denver, CO 2009 -

Present

. Recruited to direct projects, collect specifications, execute gap

analysis, develop new processes and troubleshoot hardware and software

problems, including issues involving telephones, Blackberry devices,

wireless data cards, laptops/desktops and setting up email accounts.

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Slim Addad

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Alternative Channel Manager, Western Union, Englewood, CO 2005 - 2009

. Achieved rapid promotions to management level; held responsibilities for

managing various technical and ad hoc projects, oversaw software/hardware

rollouts, drove multiple business initiatives and interfaced with other

help desk partners as well as outside vendors.

. Generated reporting and data analysis, supported technical sales and

supervised help desk personnel, managing any problem/incident issues and

escalations and providing training as well as coaching and counseling.

. Provided leadership in financial service covering merchant services,

credit, remittances and money orders.

Service Desk Manager, The Home Depot, Greenwood Village, CO 2004 - 2005

. Held comprehensive responsibility for all aspects of the Service Desk

Department, including assuring excellent customer service/relations and

overseeing the in-store as well as telephone inquiry sales areas;

performed cash audits and assured proper adherence to all organizational

policies and procedures.

. Additionally, was charged with supporting proper installation of sales

and consumer credit and served as Trainer for multiple department staffs.

Internet Sales Consultant, Stevinson Toyota, Golden, CO 2002 - 2003

. Effectively provided in-depth product information to prospective

customers; played key role in negotiating sales agreement and terms and

followed-up with customers to ensure complete satisfaction.

. Was instrumental in assisting with redesign of Toyota Motors Sales

Process.

Information Technology & Credit Manager, Giorgio Cosani Imports, Los

Angeles, CA 1999 - 2001

. Retained to direct Information Technology Department, with

responsibilities for software/hardware maintenance; served as the only

help desk and technical assistance provider for organization.

. Developed and managed Credit Department, providing credit reviews

supporting increase/decrease of credit lines and sharing credit feedback

with other organizations and financial institutions; was responsible for

all payments/collections as well as follow-up.

. Designed automation and streamlining of processing, shipping, billing and

all credit transactions,

Information Technology & Project Manager, BHM - Promogro 1996 - 1998

. Assumed broad-ranging responsibility for interface design,

software/hardware maintenance, helpdesk/technical support training and

for leading Development Team in information/database design and writing

code.

Earlier Background

Analyst Programmer with Portland Cement of Bizerte, Tunisia, developing

software applications for commercial export operations and writing a

procedural manual; and as a Freelance Consultant for small business

computer and network startups.

Education

Bachelor of Science, Computer Science, Tunis, Tunisia

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