NANCY S. COSTA
Seaford, New York 11783
516-***-**** (home)
516-***-**** (cell)
******@*********.***
Human Resources Executive with global experience in managing service
oriented Human Resource functions. Business Partner with management to
achieve strategic plans. Manage staffing, employee relations, training and
development, performance management, benefits and compensation programs,
policy development and organizational change and government reporting.
Problem solving abilities which lead to improved organizational/staff
communications.
Presently volunteering as a Counselor to assist the Unemployed in the
Parish Community with Human Resource related matters i.e., resume writing,
coaching, interviewing and networking.
Consultant - Human Resources 2009 -
2010
Major Downtown Law Firm and Midtown Realty Firm
. Responsible for the day-to-day Human Resource functions of the company
which included payroll, benefits and policies and procedures.
. Conducted a full review of all benefit plans and made recommendations
that were cost effective to the company.
. Reviewed policies and procedures and recommended changes that were
compliant with corporate policies and regulatory agencies.
DEPFA BANK plc, New York Branch, New York, N.Y.
2005 - 2008
Director - Human Resources - North America/Mexico City
. Launched a start-up operation in Human Resources and Administration
for a staff of 23 employees which grew to 70 in one year. The head
count increased in 2007 to 140 employees due to the purchase of a
Broker/Dealer.
. Built strong relationships with line managers that resulted in
strengthening the image of HR across the firm.
. Implemented and designed benefit plans which included medical, dental,
life, accidental death and dismemberment and travel accident insurance
plans. Reviewed and recommended changes to the medical plan which
resulted in significant cost savings to the Branch.
. Developed and implemented training on HR related subjects, i.e.,
Employment Law, Sexual Harassment, Abuse in the Workplace and Company
Practices.
. Converted a SEP/IRA Plan and administered a 401k Plan through Fidelity
Investments.
. Managed and implemented the company's compliance program for Human
Resources utilizing the existing legal governmental reporting
requirements.
. Converted a manual payroll system from Paychex to ADP's Pay Expert
automated system and monitored pay practices for effectiveness and
cost containment.
. Developed management skills through consulting and coaching line
personnel in the areas of conflict resolution, cross cultural
management, team building and communication.
. Recruited managers and employees at all levels using innovative, cost
effective resources. Ability to identify high potential candidates.
. Managed expatriate assignments which included the processing of
Visa's, compensation, relocation, benefits and taxes.
. Responsible for the performance management and performance counseling
process.
. Handled all immigration issues for new hires and staff and worked
closely with the Immigration Attorney to obtain Visa's and permanent
resident status.
. Implemented a Branch-wide job description system which measured
accomplishments in accordance with job objectives.
. Analyzed headcount relative to staffing projections and management
objectives and prepared appropriate budget reports.
. Served as liaison with Head Office and Branches within the Group.
Nancy S. Costa
Page 2
ARAB BANK plc, New York Branch, New York, N.Y.
1994 - 2005
Vice President - Human Resources
. Recommended and administered enhanced benefit programs resulting in
improved employee morale and productivity, employee retention and
market competitiveness.
. Developed and communicated policies and programs which responded to
market, legal and organizational needs.
. Created and implemented focused and cost-effective recruiting, staff
development and employee relations programs.
. Improved quality of work environment and maintained strong employee
morale by conducting quarterly staff meetings.
. Administered a flexible benefits plan, revised the 401k Pension
Program and changed medical insurance carriers which resulted in cost
savings to the Branch.
. Responsible for the upkeep and maintenance of the company's property
including but not limited to general facility maintenance, repairs,
equipment and other assets.
CREDIT COMMERCIAL DE FRANCE, New York, N.Y. 1991 -
1994
Vice President - Human Resources
. Managed recruitment, benefits, compensation, employee relations,
training and development and payroll processing.
. Reviewed, evaluated and redesigned both medical and dental plans which
resulted in cost savings of $175,000.
. Recommended training programs and conducted in-house workshops.
. Ensured that bank policies, benefit programs and employment practices
conformed to regulatory specifications.
UBAF ARAB AMERICAN BANK, New York, N.Y. 1986 - 1991
Vice President - Human Resources
. Developed the Human Resource Department to enhance programs in support
of efficient and profitable Bank operations.
. Enhanced employee benefit programs by introducing a self-insured
medical program realizing significant first year savings and improved
employee service and satisfaction.
GRINDLAYS BANK/ANZ BANK, New York, N.Y. 1982 - 1986
Personnel Manager
. Structured and created a Human Resource Department.
. Designed and implemented policies and procedures, performance
appraisals, compensation and incentive programs.
. Administered and implemented benefits programs.
EDUCATION: Associate of Arts in Business Administration
Elizabeth Seton College, New York, N.Y.
AFFILIATIONS: Member of the Society for Human Resource Management
Member of the Foreign Bank Human Resource Forum