Manager Quality
Resume:
Lori L. Tremlett, RN, BSBA
Menomonee Falls, WI 53051
Mobile: 414-***-****
*********@*****.***
HEALTHCARE MANAGEMENT & QUALITY PROFESSIONAL
A change agent with a passion for safe and efficient high-quality patient
care
Outcomes-focused and innovative Management & Quality Professional with a
proven track record of leading implementation of quality and system process
improvements resulting in improved patient safety and clinical outcomes,
patient experience, financial performance, physician and employee
satisfaction, and alignment with the organization's strategic goals.
Experience includes planning, coordinating, implementing, supporting and
evaluating quality and performance improvement initiatives. Areas of
expertise include:
. Leadership & Team Building
. Continuous Quality Improvement
. Data Evaluation & Interpretation
. Regulatory Compliance
. Change Management
. Project Management
. Process Evaluation & Redesign
. Physician Relations
. Financial Analysis & Management
. Patient Safety - High Reliability
.
COMPETENCIES / QUALIFICATIONS
. Exceptional communication and presentation skills. Establishes and
drives strategic collaboration, cohesive partnerships and alliances with
internal and external stakeholders, physicians, community partners,
organizational leaders and clinicians to improve quality performance to
meet/exceed internal and external benchmarks.
. Multidisciplinary team builder and leader. Applies expert group
facilitation skills to achieve consensus and overcome barriers to
success.
. Licensure-Registered Nurse, State of Wisconsin.
. Experience includes: 5 years leading safety and quality improvement
initiatives and accreditation compliance in the hospitals and clinics,
inpatient and ambulatory management, and direct patient care.
PROFESSIONAL EXPERIENCE
COLUMBIA ST. MARY'S, Milwaukee WI 1999-2011
Clinical Director Safety & Quality (2009-2011)
Oversaw the development, implementation, and refinement of system-wide
approaches to safety/quality improvements and disaster
planning/preparedness in 3 hospitals, an outpatient center, 65 clinics, and
5 Urgent Care Centers.
. Served on multiple committees where strategies were developed to improve
ambulatory quality measures with primary focus on the Wisconsin
Collaborative for Healthcare Quality and Meaningful Use metrics
. Participated on several Safety Teams, e.g. Medication Safety and Falls
Prevention
o Provided and analyzed data from the patient incident reporting
system to identify
system failures; developed action plans to mitigate;
evaluated effectiveness of
corrective actions, and reported any significant barriers to
senior leadership.
Lori L. Tremlett, RN, BSBA
. Improved the CMS Core Measure quality indicators through collaboration
with nursing leadership by recommending proven strategies and assisting
with their implementation.
. Analyzed and categorized patient safety events to identify system issues
and facilitated Common Cause and Root Cause Analyses to develop plans to
mitigate future events.
. Chaired a multidisciplinary work group with hospital and clinic
representatives to identify and implement system-wide approaches to
reduce readmissions and improve transitions in care for patients
discharged from the hospital.
. Co-chaired High Reliability initiatives promoting behavioral error
prevention techniques in the hospitals and clinics with the goal of
eliminating serious safety events.
. Represented Columbia St. Mary's (CSM) on the Milwaukee Medical Society
Patient Safety Collaborative working in partnership with the healthcare
systems in Milwaukee and Waukesha counties on patient safety initiatives.
. Served as the Emergency Response Coordinator for CSM, the CSM
representative on the Region 7 Wisconsin Hospital Emergency Preparedness
Board of Directors and the Ascension Health Emergency Preparedness
Advisory Council.
Director Performance Improvement & Accreditation (2006-2009)
Directed all activities ensuring compliance with maintenance of full
accreditation status with Joint Commission standards in 46 CSM sites.
Organizational responsibility for disaster planning and preparedness.
. Successfully prepared CSM for 3 hospital surveys in 2008; 3 stroke
program surveys in 2007, 2008, and 2009; and 2 home-care durable medical
equipment surveys in 2009.
. Led several Failure Modes Effects Analyses on medication administration
and falls to identify failures that could lead to patient harm and
developed plans to mitigate.
. Participated on several Operational Improvement Teams using lean
principles to identify waste in order to improve processes.
. Assisted in the development of a database in MS Access to record Joint
Commission internal tracer results in order to report the data to
leadership.
. Represented CSM on the Milwaukee Medical Society Patient Safety
Collaborative.
. Served as the Emergency Response Coordinator for CSM and the CSM
representative on the Region 7 Wisconsin Hospital Emergency Preparedness
Board of Directors.
Clinic Manager (2004-2006)
Managed the development of programs and processes to improve the quality
and availability of services to patients. Management responsibility for
personnel and fiscal resources for a Family Practice (FP) Clinic with
23,000 annual office visits, 22 FTE's, 6 FP physicians, a Nurse
Practitioner (NP), and several specialists.
. Improved the safety and quality of care provided to patients with
diabetes and asthma and patients on anticoagulant therapy by modifying
the role of the clinic nurses to case manage these patient
populations.
. Co-chaired the Clinic Best Practice Committee which standardized work
flows, policies, and clinic forms at the 28 clinics and 2 urgent care
sites.
. Incorporated open access scheduling to improve same-day appointment
availability.
Senior Clinic Manager (2001-2004)
Oversaw new clinic building project and clinic remodeling project while
maintaining daily clinic operations. Management responsibility for
personnel and fiscal resources for 2 Family Practice
Clinics with a combined total of 44,000 annual office visits, 45 FTE's, 11
FP physicians, a
Pediatrician, a NP an Urgent Care (UC) physician, and multiple specialists.
Lori L. Tremlett, RN, BSBA
. Led the implementation of decentralized coding and data entry
resulting in a 59% reduction in lag days and 39% reduction in AR days.
. Partnered with staff and physicians to design and manage a new clinic
building project with
a $1.8 M budget and a clinic remodeling project with a $416,000 budget.
Clinic Manager (1999-2001)
Managed the redesign and improvement of work processes to increase
efficiencies and reduce costs. Management responsibility for personnel and
fiscal resources for a FP Clinic with approximately 22,000 annual office
visits, 20 FTE's, 5 FP physicians, a NP, an UC physician, and several
specialists.
. Led the implementation of decentralized coding and data entry resulting
in a 44% reduction in lag days. Chaired a workgroup to incorporate
decentralized coding and data entry at the remaining 20+ clinics.
. Improved staff productivity and decreased costs by reengineering work
processes and job duties and by reducing the inventory of supplies in the
clinic.
SINAI-SAMARITAN MEDICAL CENTER, Milwaukee, WI 1979-1999
Patient Care Manager Birth Center (1998 -1999)
Management responsibility for personnel and fiscal resources for 67 FTE's
and 3100 annual deliveries in the Level 3 Birth Center and 6000 annual
Obstetric (OB) visits in the OB Triage.
. Directed the transfer of OB and neonatal patients, staff, and
equipment to a new facility.
. Successfully incorporated the OB programs into the new campus facility.
Nurse Manager Birth Center and OB/GYN Women's Assessment Center (1994-1998)
Provided the leadership to develop new programs and integrate nurses and
other caregivers into one work team. Management responsibility for
personnel and fiscal resources for 75 FTE's, 3300 annual deliveries, 6500
annual gynecological visits and 6000 annual OB visits in the Women's
Assessment Center (WAC).
. Facilitated the implementation and marketing of the multiregional
Perinatal Transport program which supported hospitals in Southeastern
Wisconsin.
. Led the merger of staffs from two distinctly different birthing care
models [a low-risk acuity single room maternity care model and a high-
risk acuity Labor/Delivery/ Recovery (LDR) care model] which required
team building and significant skill development of all staff.
. Partnered with physicians, administration, and staff to design and manage
the construction of the Level 3 Birth Center and GYN WAC at the Sinai
Campus.
Nurse Manager High Risk Birth Center and OB Women's Assessment Center (1989-
1994)
Led the development of unique programs to enhance the care provided to OB
patients.
Management responsibility for personnel and fiscal resources for 44 FTE's,
2600 annual deliveries and 7500 annual visits in the OB WAC.
. Improved the patient experience by transforming the care from the
traditional Labor & Delivery (L&D) model of care to the LDR care model.
. Improved operational efficiencies by developing the OB WAC to handle OB
triage thus freeing up LDR rooms for patients in labor.
. Expanded the high risk capabilities of the department by facilitating the
development of one of the first Critical Care OB programs in Wisconsin.
Lori L. Tremlett, RN, BSBA
Additional Experience
Clinical Coordinator L&D, Mount Sinai Medical Center, Milwaukee, WI
1985-1989
Charge Nurse/Staff Nurse, L&D, Mount Sinai Medical Center, Milwaukee, WI
1979-1985
Charge Nurse/Staff Nurse, Orthopedic Unit, St. Michael Hospital, Milwaukee,
WI 1978-1979
EDUCATION
Bachelor of Science Business Administration, Cardinal Stritch College,
Milwaukee, WI
Diploma Nursing, Columbia School of Nursing, Milwaukee, WI
PROFESSIONAL ASSOCIATION
National Association for Healthcare Quality
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