Customer Service Technician

** **** ******, *******, ** *****, Home 508-***-**** Cell 508- 567-2367

************@*******.***

Jonas M Dalton

Objective

To secure a position where my existing skills can be brought to new levels! My

experience is with end user support, troubleshooting PC hardware/software,

telecommunications technician, invoicing and basic finance experience can be utilized

to grow while helping a company flourish to new heights.

Experience

2009 - 2011 Ended TJX Corporations - Framingham, MA. 01701

5/25 Headquarters

Telecommunications Specialist - Wireless Technology

Handle all wireless technical and procedural calls, questions and emails resulting in

98% one time call resolution.

Procure, troubleshoot and replacements of wireless devices.

Process monthly wireless invoices for payment.

Work with wireless carriers on monthly audits to ensure contract compliance, helping

save the company 70 to $100,000.00 annually.

Strong skills in Excel, Word, basics of, Outlook and Power Point.

Optimized voice plans to users needs and ran usage reports while watching monthly

spend.

Multitasked all day, while giving customer service with 11 years experience.

Use to working with Managers, Directors, VP level if needed, as well as large end

users base.

Excellent troubleshooting skills of wireless devices such as, blackberry phones, cell

phones, air cards, I-phones and I-pads.

Used Oracle to help with creating accurate information for The Accounts Payable Dept.

Worked independently from a ticketing system in my own Que at office and from home one

day a week.

2007 - 2009 CVS/Caremark - Woonsocket, RI. 02895

Headquarters

Telecommunications Specialist/Buyer I - Wireless Technology

Procure, troubleshoot and replacement of wireless devices - blackberry phones, cell

phones, air cards.

Process monthly wireless invoices for payment.

Work with wireless carrier on monthly audits to ensure compliance to contract,

creating company savings.

Manage pager program, deactivations and equipment tracking.

Team Player - gladly willing to learn any new role thrown my way or assist on ongoing

projects.

Strong skills in Excel, Word, basics of Lotus Notes, Visio and Power Point.

Extremely invasive troubleshooting over the phone, customer service with regular

follow-up rituals.

2003 - 2007 CVS/Caremark - Headquarters Woonsocket, RI.02895

Telecommunications Technician 1

Reported to a technician III and my department Manager

Voip and straight Phone and fax installs - analog and digital wiring, testing circuits

with carriers and basic Avaya Administration.

Troubleshooting alarms and maintaining backups on the Avaya Phone System and Intuity

Voicemail System.

- Kept up phone inventory, built racks and mounted servers before going live.

- Terminate and test phone, fax and data cables for department moves insuring

employees were ready that morning.

- Face to face Customer service.

- Set up Call Centers and setting up Conference Rooms with a Polycom for

meetings.

- Always reaching to learn more, always showing a sense of urgency as a

self-starter!

2000 - 2003 Home Depot, Divisional Office Canton, MA. 02021

PC Technician

Administered Novell Network with IBM servers.

Configure, deploy and troubleshoot HP desktops and IBM T-Series laptops.

Install HP Printers, basic troubleshooting and basic administration of Avaya PBX Phone

System.

Maintained all software/hardware installs.

Excellent troubleshooting skills, with laptops, hardware and software glitches.

Team player, excellent customer service.

Created a disaster recovery plan with Iron Mountain for all weekly backups to be

stored offsite.

Responsible for multimedia room including video, lighting and timing on media board

for Regional President presentations and speeches.

Completed Bristol Community College Fall River, MA 02127

Associates Computer Science Degree

Certificates & Awards

Computer Technician A+ Certificate License from Comp Tia

Certificate from Bristol Community College / Fundamental Computer Skills

Data Communication License for the State of RI

Associate of the Quarter - Excellence in Human Resources from Home Depot

References

Ann Parmese ~ v. 508-***-**** Manager at TJX Companies

Monette Knapik ~v 401-***-**** - c: 401-***-**** Director, Strategic Sourcing &

Purchasing IT at CVS

Cheryl Trottier ~ v 401-***-**** Previous IS Supervisor CVS Telecom Technician Role

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