Project Manager Quality Control

COLE V.N. SHAFFER

**** ***** **** **** *******, Georgia 30041

770-***-**** Cell ***********@*********.***

Linked in: http://www.linkedIn.com/in/colevnshaffer

SUMMARY

Reinsurance professional with experience in facultative claims, treaty claims and accounting as

well as building teams that have turned around underperforming operations, reduced run off

cost, and been recognized for outstanding collection results. Accustomed to working in a fast

paced environment aggressively achieving stretch financial goals using relationship skills,

professionalism and integrity. Expertise includes:

• • •

Supervisory Experience Industry Leadership People-Oriented

• • •

Fluent English/Spanish Goal Driven Team Player

EXPERIENCE

AON BENFIELD FAC, INC., Suwanee, GA 2001-2010

Assistant Vice President / Assistant Secretary / Claims Mgr., Facultative Claims Dept.

Led several teams of 4 to 7 direct reports that helped turn AIG into Aon’s largest facultative

client by providing superior advocacy for claims and collections. Integrated the facultative

reinsurance systems of legacy brokers into Aon Benfield Re - the world’s largest full service

reinsurance intermediary.

• Teamed with clients to develop collection innovations resulting in average recoveries of

$50M per year for 10 year period.

• Targeted reinsurance cash flows were on average 120% of monthly projections over same

period.

• Exceeded monthly quality control benchmarks for notices, billings, closings, reserve

changes… by an average margin of 30%.

• Conducted internal claim audits resulting in processing, systems and procedure

improvements throughout the life cycle of claims. Created technical training manuals for

legacy reinsurance and accounting systems…..resulting in a perfect record of zero E&Os

• Unwound hundreds of legacy unapplied cash and out of pocket positions, reducing bad debt

to zero and achieving above average ranking in monthly aged cash benchmarks

AON SPECIALTY RE, Suwanee, GA 2000-2001

Project Manager

Converted legacy reinsurance systems for Y2K compliance, including testing, mapping and data

scrubbing. Developed collection models, and overhauled letter of credit, commutation,

disengagement and ancillary broker functions.

• Developed two generations of claim tools allowing real time interactive communication with

clients and markets on the status of claims, outstanding queries and disbursements.

CAMBRIDGE, INC., Suwanee, GA 1998-2000

Treaty Claims Manager

• Led 14 direct reports servicing Aon Re’s Treaty processing and collections following the

purchase of Alex Re in 1996. Coordinated and supervised the transfer, integration and

closing of legacy claims and accounts.

INTEGRATED RUNOFF INSURANCE SERVICES

FRANK B. HALL RE, Miami, FL 1990-1998

Treaty Claims Manager

• Ran off complex accounts requiring complete reconstruction of accounting and claim

records. Reduced aged balances for largest treaty client by $100M through negotiated

settlements, commutations, and disengagements.

OTHER PROFESSIONAL EXPERIENCE

MADISON INTERMEDIARIES, New York, NY Treaty Accounting

RICHARD WHILEY, INC., New York, NY Sr.Treaty Claim Broker

GUY CARPENTER & CO., New York, NY Fac. Claim Manager

AMERICAN INTERNATIONAL UNDERWRITERS, Bogota Claims Adjuster

EDUCATION

M.I.M., American Graduate School of International Management, Glendale, AZ

B.A., Hobart College, Geneva, NY

PROFESSIONAL LICENSES & CERTIFICATIONS

Xactimate 27 Training – March 2011

Georgia Resident Adjuster and P&C Agent #2708007

CPCU, ARE, AIAF, ASLI The Institutes, Malvern, PA

CCLA American Educational Institute, Basking Ridge, NJ

(Working toward SCLA – projected completion 2012)

Other studies: College of Insurance, Univ.de Los Andes, Univ. Autonoma de Guadalajara

National Leadership Certification (NLI) AICPCU

PUBLICATIONS & AWARDS

CPCU e Journal October 2010 edition: “Atlanta’s Flood of September 21, 2009: Lessons

Learned and a No Adverse Impact Discussion”

“Derek Hughes Award” – National Association of Professional Surplus Lines Offices (2004)

MEMBERSHIPS & OTHER

Board of Directors: Atlanta (2008-10) and South Florida (1996-98) CPCU Chapters

Board of Directors: Atlanta International Insurance Company, Atlanta, GA (2007-09)

Memberships (2010): CPCU Society, Atlanta Claims Association, Southern Loss Association

Society of Claim Law Associates, Georgia Association of Floodplain Management

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