Manager Operations

DELFINA A. FERNANDEZ

*******.*****@*****.***

I professionally implement my skills in Coordination, Project Logistics and

Relationship-building to create a flow of ease for my employer and

clientele. Now seeking a joyful position to

utilize my 16+ years of being a self sufficient starter and group

contributor.

PROFESSIONAL EXPERIENCE

PROPERTY MANAGER, Giant Panda Management, Beverly Hills, CA

2004-Present

Responsible for the daily upkeep of 68 units including rental contracts,

rent collection, input rent roll, legal documents, bank deposits, and end

of month reports. Sole point of contact with prospective and current

residents. Supervise the duties of the Assistant Manager, schedule and

supervise all maintenance and vendor jobs. Maintain the security of the

property and handle emergencies as they arise.

CONSULTANT, Operations Manager and Travel Staff, Worldwide

2004-Present

Freelance as an Operations Manager of local programs and Event/Travel Staff

of local programs as well as worldwide. I can successfully manage multiple

tasks with confidence and an ever ready smile.

OPERATIONS MANAGER II, PRA Destination Management, Beverly Hills, CA

2000-2004

Working with a leading destination management provider, I was responsible

for the execution of programs including annual conferences, national sales

meetings and galas for incentive houses, corporations and associations,

with budgets totaling over $700K. Served as the primary contact for

clients, while handling all program logistics to ensure overall success.

Managed all contract negotiations and final pricing with all vendors for

utmost profit and program efficiency. Managed on a given program 40 staff

members and 32 suppliers. Composed and designed conference materials

including registration packets, forms, written collateral, signage and

online information services, to coordinate seamless conference tasks for

attendees and sponsors. Reconciled all invoices and necessary paperwork at

conclusion of program events. Built excellent rapport with clients and

continued to study, enhance and anticipate their needs, performed follow up

communication with clients to ensure continued and repeat business. My

position required attention to detail, poise, solid judgment, tact and

expertise in working with the public at the highest professional levels.

All during my 4 years I maintained and cultivated my professional demeanor

and expertise.

AWARDS AND ACHIEVEMENTS

"Outstanding Operations Performance $1.5 Million Dollar Club" 2002

"PRA CORE 4 Above and Beyond Award" 2002

EDUCATION: Los Angeles City College Community Services - Los

Angeles, CA

Major: Apartment Management, Certificate

Academy Pacific Business & Travel College -

Hollywood, CA

Major: Transportation Management, Certificate

COMPUTER SKILLS: MS Word, MS Works, Excel, PowerPoint, MS Access,

Acrobat

References available upon request.

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