Customer Service Quality Control
Resume:
Kevin Smith
Columbus, GA ****9
H: 762-***-****
M: 706-***-****
*********.**@*****.***
Professional Profile
Excellent communication and computer skills; ability to work independently or as part of a
team to meet project deadlines; multicultural awareness with a high level of adaptability.
Qualifications
Fast learner Adaptability
● ●
Problem solver Listening skills
● ●
Courteous demeanor Conflict resolution
● ●
Adaptive team player Creative problem solver
● ●
● Secret Security Clearance
Relevant Experience
Quality Control
● Identified and moved empty and broken pallets to proper areas in accordance
with Army and Ft Benning standards and policies.
● Adhered to quality control procedures and documented quality checks
in accordance with Army and Ft. Benning standards and policies.
Supervision
● Trained numerous soldiers to perform general duties to Army and
company standards.
Experience
June 2006 United States Army Ft. Benning, GA
To
Sergeant - Gunner Infantry Fighting Vehicle
September 2012
Answered soldier’s questions regarding duty position and daily mission requirements
and resolved any issues.
Assessed and trained personnel for promotion to cross-functional operations.
Addressed all personnel issues promptly and professionally.
Diligently maintained safety and quality standards.
Trained, developed and counseled 9 soldiers to develop a high performing team. Served
as Company Assistant Training Room NCO from October 2010 to March 2011 while
Company Training Room NCO was on convalescent leave.
Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2009, 2011, and 2012. Had
a secret security clearance while on active duty.
Served as Company Master Driver and Platoon Master Driver from 2007-2008 Deployed
twice to Iraq in support of Operation Iraqi Freedom. OIF V May 2007-June 2008 and
October 2009 to September 2010.
Served as Company Commander's Gunner, Platoon Sergeant's Gunner and Platoon
Sergeant's Wingman.
March 2003
Circle K Tallahassee, FL
To
Customer Service Representative
August 2004
February 1998
Education
1992
February 2000
To
February 2003
March 1999
To
February 2000
March 1998
To
March 1999
September 1993
To
Greeted customers
entering the store to
United States Army Ft. Stewart, GA
ascertain what each
customer wanted or Dismounted Team Leader/Gunner
needed.
Was selected to be Gunner for Platoon Sergeant Wingman over many qualified
Recommended,
soldiers
selected and helped
Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2000 and 2002 with two
locate and obtain out-
different crews
of-stock product
Led a Dismounted Squad to 3rd Place in Battalion Best Squad Competition as well as
based on customer
Top Dismounted Squad in the company
requests. Answered
questions regarding
store and products,
Pizza Hut Tallahassee, FL
while maintaining
Cook
knowledge of current
sales and store
Ensured freshness of food and ingredients by checking for quality, keeping track of old
promotions. Worked
and new items, and rotating stock. Inspected and cleaned food preparation areas to
as a team member
ensure safe and sanitary food-handling practices. Inspected restrooms for cleanliness and
performing cashier
availability of supplies and cleaned restrooms when necessary. Loaded dishwashers and
duties, product
hand-washed items such as pots, pans, knives. Placed clean dishes, utensils, and
assistance and
cooking equipment in storage areas
cleaning while
providing excellent
customer service. Wackenhut Corp. Pensacola, FL
Trained new
Unarmed Security Officer
employees by
providing knowledge Accurately read, understood, and carried out written instructions. Followed company
of specific store tasks procedures to maintain work environment in a neat and orderly condition. Accurately
and policies. Cross- maintained shift paperwork and all incident reports during duty shift.
trained and provided
back-up for other
United States Army Ft. Benning, GA
customer service
representatives when Driver - Infantry Fighting Vehicle
needed. Maintained
Maintained and operated three Infantry Fighting Vehicles valued in excess of
cleanliness and
$7,000,000.
presentation of stock
room and production Served as rifleman in Infantry Squad during multiple Combined Arms Live Fire
floor. Stocked and Exercise.
rotated inventory Served as Driver during Gunnery Exercise at the Multi-Purpose Range Complex in
regularly. Replenished Korea.
merchandise shelves
with items from the
stockroom.
Directed calls to
Frederick Douglass High School Upper Marlboro, MD, United States
appropriate individuals
and departments.
Produced money
orders for customers.
Accurately balanced
cash drawer after
every shift. Built long-
term customer
relationships and
advised customers on
purchases and
promotions.
Maintained positive
attitude to make
customer's shopping
experiences
memorable and
pleasant.
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