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Customer Service Quality Control

Location:
Columbus, GA, 31909
Posted:
January 03, 2013

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Resume:

Kevin Smith

**** ********* ***

Columbus, GA ****9

H: 762-***-****

M: 706-***-****

abgtf7@r.postjobfree.com

Professional Profile

Excellent communication and computer skills; ability to work independently or as part of a

team to meet project deadlines; multicultural awareness with a high level of adaptability.

Qualifications

Fast learner Adaptability

● ●

Problem solver Listening skills

● ●

Courteous demeanor Conflict resolution

● ●

Adaptive team player Creative problem solver

● ●

● Secret Security Clearance

Relevant Experience

Quality Control

● Identified and moved empty and broken pallets to proper areas in accordance

with Army and Ft Benning standards and policies.

● Adhered to quality control procedures and documented quality checks

in accordance with Army and Ft. Benning standards and policies.

Supervision

● Trained numerous soldiers to perform general duties to Army and

company standards.

Experience

June 2006 United States Army Ft. Benning, GA

To

Sergeant - Gunner Infantry Fighting Vehicle

September 2012

Answered soldier’s questions regarding duty position and daily mission requirements

and resolved any issues.

Assessed and trained personnel for promotion to cross-functional operations.

Addressed all personnel issues promptly and professionally.

Diligently maintained safety and quality standards.

Trained, developed and counseled 9 soldiers to develop a high performing team. Served

as Company Assistant Training Room NCO from October 2010 to March 2011 while

Company Training Room NCO was on convalescent leave.

Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2009, 2011, and 2012. Had

a secret security clearance while on active duty.

Served as Company Master Driver and Platoon Master Driver from 2007-2008 Deployed

twice to Iraq in support of Operation Iraqi Freedom. OIF V May 2007-June 2008 and

October 2009 to September 2010.

Served as Company Commander's Gunner, Platoon Sergeant's Gunner and Platoon

Sergeant's Wingman.

March 2003

Circle K Tallahassee, FL

To

Customer Service Representative

August 2004

February 1998

Education

1992

February 2000

To

February 2003

March 1999

To

February 2000

March 1998

To

March 1999

September 1993

To

Greeted customers

entering the store to

United States Army Ft. Stewart, GA

ascertain what each

customer wanted or Dismounted Team Leader/Gunner

needed.

Was selected to be Gunner for Platoon Sergeant Wingman over many qualified

Recommended,

soldiers

selected and helped

Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2000 and 2002 with two

locate and obtain out-

different crews

of-stock product

Led a Dismounted Squad to 3rd Place in Battalion Best Squad Competition as well as

based on customer

Top Dismounted Squad in the company

requests. Answered

questions regarding

store and products,

Pizza Hut Tallahassee, FL

while maintaining

Cook

knowledge of current

sales and store

Ensured freshness of food and ingredients by checking for quality, keeping track of old

promotions. Worked

and new items, and rotating stock. Inspected and cleaned food preparation areas to

as a team member

ensure safe and sanitary food-handling practices. Inspected restrooms for cleanliness and

performing cashier

availability of supplies and cleaned restrooms when necessary. Loaded dishwashers and

duties, product

hand-washed items such as pots, pans, knives. Placed clean dishes, utensils, and

assistance and

cooking equipment in storage areas

cleaning while

providing excellent

customer service. Wackenhut Corp. Pensacola, FL

Trained new

Unarmed Security Officer

employees by

providing knowledge Accurately read, understood, and carried out written instructions. Followed company

of specific store tasks procedures to maintain work environment in a neat and orderly condition. Accurately

and policies. Cross- maintained shift paperwork and all incident reports during duty shift.

trained and provided

back-up for other

United States Army Ft. Benning, GA

customer service

representatives when Driver - Infantry Fighting Vehicle

needed. Maintained

Maintained and operated three Infantry Fighting Vehicles valued in excess of

cleanliness and

$7,000,000.

presentation of stock

room and production Served as rifleman in Infantry Squad during multiple Combined Arms Live Fire

floor. Stocked and Exercise.

rotated inventory Served as Driver during Gunnery Exercise at the Multi-Purpose Range Complex in

regularly. Replenished Korea.

merchandise shelves

with items from the

stockroom.

Directed calls to

Frederick Douglass High School Upper Marlboro, MD, United States

appropriate individuals

and departments.

Produced money

orders for customers.

Accurately balanced

cash drawer after

every shift. Built long-

term customer

relationships and

advised customers on

purchases and

promotions.

Maintained positive

attitude to make

customer's shopping

experiences

memorable and

pleasant.



Contact this candidate