Customer Service Manager

ANGIE MCNALLY

**** *.*. ** ******, Apt. ** • Miami, Florida 33143 • ********@*****.*** 305-***-**** (cell)

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305-***-**** (home)

QUALIFICATIONS SUMMARY

Customer Service Professional with extensive experience in financial services. Experience and

skills include:

10+ years supervisory experience providing leadership to large teams of bank tellers.

Bilingual (English/Spanish).

Extensive experience in branch operations, including cash vault, Federal Reserve

transactions, wire transfer, and ATM custodianship. Proficient with branch banking

systems, Microsoft Word and Microsoft Excel.

Highly skilled in servicing Private Banking clients, including resolving complex and sensitive

customer service issues.

PROFESSIONAL EXPERIENCE

HELM BANK USA (Brickell )

2010-2011 Account Representative/Back up teller

Responsible for revising all documentation on new accounts before scanning.

Also, helped with mass mail deposits on the teller area, collection items, research,

and administrative support services.

BANK OF FLORIDA ( Coral Gables) Florida 2007 - 2009

Lead Teller

Accountable for supervising team of bank tellers. Responsibilities included training, balance and

control, as well as customer service support. Additional accountabilities as Head Teller included safe

deposit boxes, ATM maintenance, teller audits and wire transfers. Responsible for Private Banking

duties, such as account opening and maintenance, wire transfers and account research.

WACHOVIA BANK (Dadeland Branch) Miami, Florida 1999 - 2007

Teller Supervisor II

Provided back-up support to Teller Supervisor and Branch Manager, served as Vault Custodian and

was accountable for foreign exchange transactions, money shipments, and safekeeping of cashier

checks, money orders and gift cards. Responsible for cross-selling all bank products and making

referrals to lending staff.

FIRST UNION NATIONAL BANK 1993 - 1999

Teller Supervisor (Kendall Branch)

Trained and supervised teller team and performed all general banking/teller duties, overseeing

cameras, vault, alarms, resolving balancing issues, teller training, and ordering supplies.

Teller (Westchester Branch)

Accountable for ATM support and maintenance. Served as back-up to Head Teller, and performed all

daily teller responsibilities.

HOLLYWOOD FEDERAL SAVINGS BANK Coral Gables, Florida 1991 - 1993

Teller

Processed checks and cash deposits, as well as opening new accounts and assisting in loan

application procedures.

SPECIAL TRAINING

Anti-Money Laundering, Bank Secrecy, Security, Privacy and Diversity

EDUCATION

Miami-Dade Community College, Financial Administration 1987 - 1988

British Institute, Santiago Chile, Liberal Arts/English 1982 - 1985

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